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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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20739 results found

  1. Friend Match and Direct Match are doesnt work after update

    Friend Match and Direct Match are doesnt work after update

    757 votes

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    184 comments  ·  Gameplay  ·  Admin →
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  2. Explorer Anthologies

    Explorer Anthologies should mostly contain Pioneer playable cards. An inspirational list is attached:

    815 votes

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    296 comments  ·  Product Suggestion  ·  Admin →
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  3. Sparky stuck in "Hmmm."-ing out turn - Need a way to force Sparky's play

    Bug: As of 9/7/23 Sparky is stuck in "Hmmm."-ing on their turn to play. Is Sparky teaching roping as a valid strategy now?

    Situation: Sparky has any number of cards or even no cards in hand. It is Sparky's first main phase. I am in a winning position just playing cards to try to get to test a new card in my 100-card singleton deck. Sparky Hmmms for ~ 17 minutes, then I get the victory screen. Sparky doesn't even say "You got me!", such a sore loser! This happened today against Sparky's Blue, Black, Red, White, and Green decks.

    …

    493 votes

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    192 comments  ·  Gameplay  ·  Admin →
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  4. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    104 votes

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    36 comments  ·  User Interface  ·  Admin →
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  5. Touch screen not functional after update

    touch screen does not work for many people after the update

    683 votes

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    381 comments  ·  Product Suggestion  ·  Admin →
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  6. Quick Draft Quest No Progression

    I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.

    95 votes

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    56 comments  ·  Events  ·  Admin →
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  7. Midweek Magic Card Reward Display Bug

    After winning the event: Midweek Magic: Phantom Sealed Faceoff - Midnight Hunt for the first time I should receive a card. The reward however is not displayed and it takes multiple clicks on the "Claim" button to proceed. I can't even confirm whether I have gotten a reward at all.

    86 votes

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    42 comments  ·  Events  ·  Admin →
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  8. Soaring Sandwing plainscycling

    I am unable to plaincycle soaring sandwing. the card as written has plainscycling, however when I hover over the creature, the reminder text does not show. Other land cycling creatures have the reminder text show for their cycling or land cycling ability.

    71 votes

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    27 comments  ·  Gameplay  ·  Admin →
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  9. Quest not progressing

    My daily quests have simply stopped progressing when I was almost done with them. Please Wizards, I would really like this extra gold since it's the last day before the new set.

    274 votes

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    100 comments  ·  Events  ·  Admin →
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  10. unable to submit deck

    unable to submit deck during selection screen while friendly challenging even direct challenge. shortly after i lose connection to servers.

    81 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  11. Starter Deck Duel

    Despite winning 3 games in Starter Deck Duel mode with the Black and White deck it did not show up in my Starter Decks.

    286 votes

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    100 comments  ·  Events  ·  Admin →
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  12. Remove Digital-Only Cards from the Timeless Format

    The timeless format is a big step forward and many players, including myself are excited to start playing it.

    However, the constant pushing of digital only designs and pursuit of empty slogans such as "all cards on arena are legal" add nothing to the excitement and health of the format, many players would rather a true to paper experience with as little digital designs as possible.

    Please consider removing alchemy from Timeless.

    45 votes

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    13 comments  ·  Product Suggestion  ·  Admin →
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  13. ipad overheat

    Since the release of BRO, my ipad air 5 (bought in september 2022) is overheating and having the battery drain very quickly. I think there may be a processing problem with the client

    496 votes

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    143 comments  ·  Product Suggestion  ·  Admin →
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  14. Color Challenge stuck on resume

    I have completed all the color challenges, but a recent update that made some changes to the tutorial and the "learn more" section of the game has now placed a "resume" option on my home screen. There is nothing to resume, and therefore this flag will not clear. It's bugging me

    223 votes

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    30 comments  ·  User Interface  ·  Admin →
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  15. wastes

    When wastes are included in a deck there is a server error preventing it from saving. Both regular and full art wastes have this issue.

    367 votes

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    98 comments  ·  Deck Building / Collection  ·  Admin →
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  16. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    1,854 votes

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    147 comments  ·  Events  ·  Admin →
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  17. Card style button

    So apparently yall removed that super-simple card style button next to the crafting button and we have to search for the cards we want to change the style? Yall are dumb. Bring it back.

    42 votes

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    13 comments  ·  Deck Building / Collection  ·  Admin →
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  18. Fabrication Foundry Not Legal not in Draft Pool

    I picked Fabrication Foundry for my deck, but after the draft, the game would not let me use it. I would not have spent a pick on it and might have drafted a different deck otherwise. Please refund one draft token.

    29 votes

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    17 comments  ·  Deck Building / Collection  ·  Admin →
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  19. network error - unable to get collection

    Can't get in to the main user interface. Can't attach a log when no access to the main menu.

    Error displayed: Network error - unable to get collection.

    The client asks either to reconnect, log off or check Arena status server (all operational).

    Restarted my PC, restarted my internet modem+router. Still same error.

    I logged in earlier 6 hours ago, no such problem.

    361 votes

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    207 comments  ·  User Interface  ·  Admin →
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  20. friend challenges not allowing deck to submit

    Every time me or my friend challenges each other it is a 50/50 chance of MTG working. Because, we are given a message that say, "Unable to submit deck" even though the decks were legal and allowed to be used. I have not had any issues with regular play against random players. Only when I challenge or my friend challenges me. I would really appreciate it if this issue can be resolved and addressed quickly.

    36 votes

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    2 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues