MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 4,192 votes
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    3986 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. shuffler

    Fixing the shuffler should be a priority.

    Is like the shuffler is set in correlation to the deck you've built!!

    It feels so fake plus it sets the bar only for certain decks to work:

    I wanna build my janky decks but can't because of this!

    I don't feel rewarded as a player that creates some funky combos if shuffler is set this way!

    Instead of creating broken cards/ synergies and then ban it... Wasting everybody's time you should fix the shuffler FIRST!

    That should be the - BASIS - for a full, working and rewarding game.

    986 votes
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    1059 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Lost draft because of game connection issue

    Hi,

    I lost 2 game in draft because the server connection has been lost.
    I want to know if I can get some of my jem back.

    1,718 votes
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    726 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. 783 votes
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    313 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Game hangs while waiting for network timeout

    Playing quick M21 draft, and at the end of my second turn, the UI stopped responding. Rope appeared and I helplessly watched it count down. After ~5 minutes, game said "network connection lost" and I was awarded a loss.

    Needless to say, there was nothing wrong with my network connection; I was searching online for help with this problem even as the timeout was happening.

    I'd like a refund, please.

    6 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,787 votes
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    934 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. 469 votes
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    194 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. 302 votes
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    215 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. 285 votes
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    95 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Serch function doesn't work properly for cards with Kanji name and ruby(syllabic characters)

    For example when we search "時を解す者、テフェリー"(Teferi, Time Raveler) at deck building in Japanese version, we couldn't find it with the card name.
    We have to input additional characters(ruby) to find the card with the current searching system.
    [時を解す者、テフェリー] is like that [時(とき)を解(ほぐ)す者(もの)"、"テフェリー].
    It's too difficult to search.

    We want to find out cards with card names themselves with Kanji and/or its card name pronunciation without Kanji.

    680 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. 344 votes
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    141 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. 98 votes
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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Didn't get mastery reward

    I just completed lvl. 17 mastery and didn't received the reward.
    I missclicked outside of the "claim your reward" field, but I think it usually still gives me the reward. It didn't this time.
    Log attached if it's useful.

    92 votes
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    35 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Game Performance

    Several performance issues.
    1. Takes about 5 minutes to launch
    2. First match, no matter the mode, results in freezing at the VS screen or initial hand causing my turn to timeout and creating a match loss. This has occurred in past paid events with no refund issued.
    3. First match that actually launches and allows me to play, is very choppy and laggy.
    4. During several matches, game freezes and window pop ups with MTG arean logo and exclamation point present, causing the application to shutdown and relaunch.
    5. Upon exiting the game, confirmation screen is frozen and takes…

    147 votes
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    81 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. 300 votes
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    88 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    351 votes
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    150 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unable to log in / Unable to resolve player inventory

    Can't play the game anymore as I just see the message "Unable to log in / unable to resolve player inventory."

    Thankfully I didn't spend any real $$ on this game, as I'd be screwed now.

    166 votes
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    106 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Missing cards in starter deck

    Finished the quest to get Selesnya Conclave deck today and none of the cards were added in my collection.

    The deck is completely empty, appart from the basic lands.

    I had none of the cards before and none of the cards were added after getting the deck: every number to the left of the cards are red.

    56 votes
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    34 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. 72 votes
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    17 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    164 votes
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    87 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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