MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,617 votes

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    4080 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 2,667 votes

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    1346 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    2,144 votes

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    878 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 2,047 votes

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    900 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    1,866 votes

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    603 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  6. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,860 votes

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    945 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 1,406 votes

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    744 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,414 votes

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    813 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Color Challenge Network Error

    Can’t complete color challenge. I keep getting network error for trying to complete last challenge which is the pvp.