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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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15577 results found

  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,648 votes
    4078 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  2. UI is missing Daily Quests and Games Won wheel

    After completing a match all the lower UI for daily quests, games, and mastery exp disappeared

    2,697 votes
    1348 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  3. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    2,455 votes
    652 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  4. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    2,245 votes
    890 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  5. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    1,867 votes
    148 comments  ·  Events  ·  Admin →
    How important is this to you?

  6. Color Challenge Network Error

    Can’t complete color challenge. I keep getting network error for trying to complete last challenge which is the pvp.

    1,645 votes
    568 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  7. Unable to Login - Authentic failed for "username"

    Unable to Login - Authentic failed for "username"

    1,481 votes
    769 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  8. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,431 votes
    813 comments  ·  Events  ·  Admin →
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  9. Cannot Download on Mobile Device (Other)

    huawei Y9 prime

    1,246 votes
    744 comments  ·  Store  ·  Admin →
    How important is this to you?

  10. unable to submit deck friendly play

    hi, i tried playing a friendly game between me and my wife and it keeps saying unable to submit deck, i just played on monday with my wife and had zero issues it seems that this new update has messed with our accounts pretty bad. please fix this i greatly appreciate it

    1,230 votes
    481 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  11. Friend Match and Direct Match are doesnt work after update

    Friend Match and Direct Match are doesnt work after update

    1,173 votes
    245 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  12. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    974 votes
    480 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  13. Algorithm Improvement

    I'm sure you're getting a lot of complaints about how one-sided your algorithm is not being impartial and often times screwing over players with land draws that should not be happening in a purely random sample - so my complaint can be added to that pile.

    But, an idea for changing the algorithm to improve randomization would be having the program assign a number to each card remaining in a deck and pile shuffling the cards into X amount of piles (let's say 6). It can repeat this process Y amount of times then take the middle of the pile…

    951 votes
    1120 comments  ·  Product Suggestion  ·  Admin →
    How important is this to you?

  14. Explorer Anthologies

    Explorer Anthologies should mostly contain Pioneer playable cards. An inspirational list is attached:

    888 votes
    305 comments  ·  Product Suggestion  ·  Admin →
    How important is this to you?

  15. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    857 votes
    343 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  16. I can´t instal mtg arena

    I can´t instal mtg arena passed 13/03/2020

    846 votes
    330 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  17. Couldn't see picks during Draft

    In my draft, I couldn't pick a card because I couldn't see them. I was auto-chosen a card and I had no choice in the matter.

    801 votes
    98 comments  ·  Events  ·  Admin →
    How important is this to you?

  18. Mastery Pass Rewards Not Received

    I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.

    777 votes
    405 comments  ·  Store  ·  Admin →
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  19. Draft recorded a loss for a canceled game

    I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.

    768 votes
    64 comments  ·  User Interface  ·  Admin →
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  20. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    739 votes
    70 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues