MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,592 votes

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    4078 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. shuffler

    Your hand smoothing algorithm is probably one of the worst things to be done to MTG. As it is it from first hand experience it is hurting your business as I know many long time players that have walked away from MTG because of it. I do understand you put it in to draw in new players but when you have players that have spent hundreds of thousands f dollars over the years leaving because of it , it really isn't helping. As a suggestion don't force the veteran players to use it if it is supposed to be a…

    2,631 votes

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    2350 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. 2,628 votes

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    1339 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Permanent Historic Brawl

    Historic Brawl and other singleton based formats that have appeared on the Friday Night Magic events should be made a permanent play option, and there should be some ranking or competitive way to play these formats to help combat hastily conceded games. Historic brawl in particular would help provide another format beyond normal Historic to use non-Standard cards.

    2,265 votes

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    566 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  5. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    2,021 votes

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    873 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,855 votes

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    945 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    1,724 votes

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    686 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,357 votes

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    805 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1,188 votes

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    638 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. 933 votes

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    573 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cannot continue gameplay

    If I have a card I can play or action I can do, the orange button does not appear to let pass priority to go to the next step.

    923 votes

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    451 comments  ·  Flag idea as inappropriate…  ·  Admin →