MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,230 votes
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    4000 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,795 votes
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    936 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    1,784 votes
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    751 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. Shuffler algoritm

    Please do away with shuffler algorithms; just randomize it. I feel I need to build a deck to suit the algorithms which I don't want to.' The algo is completely obvious and often ridiculous. I think it would be great for MTG to just randomize it, because the shuffler seems to work best with copy paste unoriginal decks. So fix it. Now. Random is cheaper to for you guys. Fire some people, whatever.

    1,318 votes
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    1568 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot continue gameplay

    If I have a card I can play or action I can do, the orange button does not appear to let pass priority to go to the next step.

    912 votes
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    447 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 818 votes
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    322 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    805 votes
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    332 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Serch function doesn't work properly for cards with Kanji name and ruby(syllabic characters)

    For example when we search "時を解す者、テフェリー"(Teferi, Time Raveler) at deck building in Japanese version, we couldn't find it with the card name.
    We have to input additional characters(ruby) to find the card with the current searching system.
    [時を解す者、テフェリー] is like that [時(とき)を解(ほぐ)す者(もの)"、"テフェリー].
    It's too difficult to search.

    We want to find out cards with card names themselves with Kanji and/or its card name pronunciation without Kanji.

    682 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Cannot access store

    Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!

    496 votes
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    206 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. game stuck in the start

    started first match of sealed throne of eldraine and got stuck with no card screen and nothing I could do.
    After I rerun the game, the match was regarded as a lost game.
    I want you to refund.
    Thank you.

    370 votes
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    154 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    357 votes
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    149 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Daily Quest Progression Frozen

    I'm completely full on Daily Quests, and although I've been performing the actions required to complete them, they are not progressing, so I am unable to complete any of them and earn their gold rewards.

    Not sure how big a deal this is, or how prevalent it is across the service, just something I noticed and thought I'd bring up. It would be unfortunate if I were no longer able to progress.

    354 votes
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    209 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 350 votes
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    145 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Network Error

    Network error during tutorial. No recovery.

    330 votes
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    137 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 320 votes
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    241 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 309 votes
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    88 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. 306 votes
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    215 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. "Maximum hand size is 0" / cards not drawn / no library / negative life totals


    • Now I am shown a message saying 'Your maximum hand size is 0, you will be forced to discard three cards at the end of this turn.' Luckily I was not forced to discard, but I was already getting tilted at this point. Also this leads onto...


    • The game didn't draw me any cards on my draw step. So on turn 2 as you can see in the screenshot, I only had 7 cards including the permanents on the board. On turn 3, I also didn't draw a card.


    230 votes
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    192 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    257 votes
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    140 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 203 votes
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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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