MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 4,192 votes
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    3986 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,787 votes
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    934 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Lost draft because of game connection issue

    Hi,

    I lost 2 game in draft because the server connection has been lost.
    I want to know if I can get some of my jem back.

    1,718 votes
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    726 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. Game hangs while waiting for network timeout

    Playing quick M21 draft, and at the end of my second turn, the UI stopped responding. Rope appeared and I helplessly watched it count down. After ~5 minutes, game said "network connection lost" and I was awarded a loss.

    Needless to say, there was nothing wrong with my network connection; I was searching online for help with this problem even as the timeout was happening.

    I'd like a refund, please.

    6 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. shuffler

    Fixing the shuffler should be a priority.

    Is like the shuffler is set in correlation to the deck you've built!!

    It feels so fake plus it sets the bar only for certain decks to work:

    I wanna build my janky decks but can't because of this!

    I don't feel rewarded as a player that creates some funky combos if shuffler is set this way!

    Instead of creating broken cards/ synergies and then ban it... Wasting everybody's time you should fix the shuffler FIRST!

    That should be the - BASIS - for a full, working and rewarding game.

    986 votes
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    1059 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot continue gameplay

    If I have a card I can play or action I can do, the orange button does not appear to let pass priority to go to the next step.

    911 votes
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    447 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 783 votes
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    313 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Serch function doesn't work properly for cards with Kanji name and ruby(syllabic characters)

    For example when we search "時を解す者、テフェリー"(Teferi, Time Raveler) at deck building in Japanese version, we couldn't find it with the card name.
    We have to input additional characters(ruby) to find the card with the current searching system.
    [時を解す者、テフェリー] is like that [時(とき)を解(ほぐ)す者(もの)"、"テフェリー].
    It's too difficult to search.

    We want to find out cards with card names themselves with Kanji and/or its card name pronunciation without Kanji.

    680 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. 469 votes
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    194 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. game stuck in the start

    started first match of sealed throne of eldraine and got stuck with no card screen and nothing I could do.
    After I rerun the game, the match was regarded as a lost game.
    I want you to refund.
    Thank you.

    363 votes
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    148 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    351 votes
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    150 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Daily Quest Progression Frozen

    I'm completely full on Daily Quests, and although I've been performing the actions required to complete them, they are not progressing, so I am unable to complete any of them and earn their gold rewards.

    Not sure how big a deal this is, or how prevalent it is across the service, just something I noticed and thought I'd bring up. It would be unfortunate if I were no longer able to progress.

    346 votes
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    208 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 344 votes
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    141 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Network Error

    Network error during tutorial. No recovery.

    324 votes
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    131 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 319 votes
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    240 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 302 votes
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    215 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. 300 votes
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    88 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. 285 votes
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    95 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    206 votes
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    108 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cannot access store

    Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!

    170 votes
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    92 comments  ·  Flag idea as inappropriate…  ·  Admin →
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