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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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15789 results found

  1. Kishla Trawler failed to trigger twice

    Kishla Trawlers failed to use the enter trigger twice, would like a refund for the quick draft I paid for

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  2. Game crashed, resulted in a loss

    I entered a draft, the screen was empty battlefield, no cards visible for my nor opponent. No option to exit game, just concede. I restarted arena and game back to launch screen with a game loss. Log attached.

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  3. Constant play against selected hard counters

    Enough of the game analyzing and sorting for hard counters to whatever deck is selected.
    Seriously. Want to terminate your service? Keep it up. I've been reaching out to many players I know, having them log in and play their best constructed decks.
    This is the trend for ever 40 players

    Generally win the first game.
    Go to next player match.
    Significant delay in "waiting to connect"
    Opponent is a hard counter for the deck being played.

    This isn't just me. This is me observing trends in my own matches,
    reaching out to 40+ people, many SIGNIFICANTLY BETTER THAN ME…

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  4. Constant play against selected hard counters

    Enough of the game analyzing and sorting for hard counters to whatever deck is selected.
    Seriously. Want to terminate your service? Keep it up. I've been reaching out to many players I know, having them log in and play their best constructed decks.
    This is the trend for ever 40 players

    Generally win the first game.
    Go to next player match.
    Significant delay in "waiting to connect"
    Opponent is a hard counter for the deck being played.

    This isn't just me. This is me observing trends in my own matches,
    reaching out to 40+ people, many SIGNIFICANTLY BETTER THAN ME…

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  5. Phyrexian Dragon engine missing

    I have 2 copies of Phyrexian dragon engine in 3 of my decks. However, recently they are no longer showing in my collection nor in the uncollected list either. They are still showing in those 3 decks though. Thanks

    1 vote
    0 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  6. Quick Draft Tarkir: Dragonstorm Crashes Out

    I was playing Tarkir: Dragonstorm Quick Draft and crashes out three times in my sixth game. I've lost the event because of it. I was playing from my iPhone, iOS. I want my gems back.

    1 vote
    0 comments  ·  Events  ·  Admin →
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  7. Bug concerning "chorus" intensity.

    Chorus cards are not working as intended when they are played as copies. When i use "Shiko, Paragon of the Way" to cast a duplicated version of a chorus card, the copied version always casts at starting intensity rather than at the intensity it SHOULD be. this has happened over several matches, so I have recreated it numerous times. the "Shiko" duplicated spell is always at the starting intensity.

    It is not just with Shiko either, it seems to be the case in other "duplicate" scenarios as well. When i use the second effect of "Stormchaser's Talent" to bring back…

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  8. Drown In The Loch Wouldn’t Destroy Artifact Creatures

    Even with more than 8 creatures in my opponents graveyard drown in the loch wouldn’t let me target cityscape leveler or platinum angel.

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  9. karakyk guarian

    Karakyk Guardian not losing hexproof.

    I lost a match in quick draft due to karakyk guardian not losing hexproof after dealing damage to me.

    Log taken right after the match (attached). Please refund! It ruined my draft!

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  10. Network error

    I can't access Arena.
    The connection is good and the App is updated. I tried with different computers and connections the error message is always the same (attached)

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  11. network log in error

    can't load collection

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  12. game loss für mich in traditional draft nachdem mein Sarruk von meinem Gegner kopiert wurde. Der Defeat wurde mir direkt nach dem play de

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  13. “Master” audio slider always resets to zero on launch

    I am running Arena on MacOS through the Epic Games Store. Every time I launch Arena, the “Master” audio slider resets to zero. I have to go to Audio settings to turn the volume back up; the other audio sliders all appear to keep their settings between launches. I believe this slider should remember its last setting between launches.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  14. banned card error when crafting deck

    Hi
    I've created a deck list standard, and selected the cards one by one. When I try to craft the deck, I get an warning telling me that the deck won't be valid in Standard. Is it true or is it a bug?
    I'm attaching the warning message

    Here is the deck list exported
    Deck
    4 Monastery Swiftspear (PIO) 147
    17 Mountain (TDM) 284
    4 Burst Lightning (FDN) 192
    4 Lightning Strike (DMU) 137
    4 Heartfire Hero (BLB) 138
    4 Hired Claw (BLB) 140
    4 Monstrous Rage (WOE) 142
    4 Emberheart Challenger (BLB) 133
    4 Manifold Mouse (BLB) 143
    4…

    1 vote
    0 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  15. Network

    I’ve been trying to log in for 2 weeks but every time it gives me: network error, unable to get your collection.

    2 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  16. Network

    I’ve been trying to log in for 2 weeks but every time it gives me: network error, unable to get your collection. I’ve tryed to disinstall and reinstall the app but nothing has change. Same error

    2 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  17. Goblin Charbelcher auto-sorts all the cards in my library, ruining the game for me

    When activating my Goblin Charbelcher without winning the game with it, e.g. targeting & killing creatures with it or my opponent surviving the Charbelcher hit, all the cards in my library get revealed through Charbelchers effect (as expected). But after my library was revealed, all the cards in my library somehow get automatically sorted/rearranged, ruining the RNG of my next carddraws. The sorting pairs every individual card with it's doubles, so I will draw 4 identical copies back to back, before the next pairs of the same cards follow. This often makes the game an automatic loss for me because…

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  18. Ugin, Eye of the Storms needs to be baned as soon as possible in brawl

    Like the title says, card is just awful to play against.

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  19. Drawing issues with 11 land drawed in a row over 22 lands .....

    1 game on 4 I have this issue of over drawing lands in a deck with very few lands in it,
    half in a row is just not possible in real life pls change your draw algorithm it's really bad.

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  20. Naga FleshCrafter Can Target Hexproof Creatures

    I had a Karakyk Guardian with Hexproof and my opponent was able to copy it with baga fleshcrafter even tho it wasn't a valid target. I ended up losing the game because of this bug. The guardian had yet to attack and still had hexproof listed but he still copied it.
    This caused me to lose a match in my draft upon which I would have gotten to 7 wins.

    1 vote
    1 comment  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues