MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9559 results found
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draft
Hello Wizards of the Coast Support Team,
I am writing to report a technical issue I experienced today, December 28th, 2024, between 6:00 PM and 7:00 PM (UTC-3).
While playing a Quick Draft match, the game client encountered a critical bug. I was in a winning position, simply waiting for the opponent to pass the turn to deliver the final blow, when the match was abruptly canceled/voided by the system.
As a result, I ended my Draft run with a record of 6 wins and 3 losses. Without this technical failure, I would have achieved the maximum 7 wins and…
2 votes -
Playing against sparkly
Sparkly suddenly stops playing and it doesn’t finish the opponent turn.
3 votes -
Game randomly freezes and becomes unplayable
For the past 45 minutes I tried my usual run of daily wins, however I can't play the game as the games either don't load or if they load then seem to disconnect from my side or the opponents during the "keep"/"mulligan" screen or after 1-2 rounds/phases. The "rope"/timer then starts and after it finishes the game freezes. In this state I have to restart the client to get back to the main menu.
Even after "repair game files" the issue is not resolved. Sadly the game can't be played in this state and I can't get my daily wins…2 votes -
omniscience quick draft is falling
Avatar omniscience quick draft is falling
I I entered the Avatar Quick Draft event with the Omniscience emblem, but the program wouldn’t let me finish it. Every time I started a match, the timer froze and the game wouldn’t begin. I wasn’t able to complete the event despite having no losses.
1 vote -
Brawl gameplay freezes up
When I start a game on my android phone, Arena will select an opponent but the game freezes before the initial hands are dealt. The only option is to choose to concede to exit, otherwise the game freezes at this point. It will go through the timer and warnings but nothing else seems to work
1 vote -
Game unplayable
Playing under windows ... game isn't loading correctly today. Saw this error on log.... (attached)
[42782] OnSceneLoaded for BattlefieldOTJ
[42783] OnSceneLoaded for DuelScene
[42784] BoxCollider does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "Companions/OpponentTotemRoot/AccessoryFoxMilaDuelScene(Clone)/DuelSceneTransforms/AccessoryFoxMilaBase/MeshMila"
[42784] BoxCollider does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If…2 votes -
Multiple Issues due to update?
A few hours ago I was still active in the Final Fantasy Draft, going 3-2 with 1 life remaining. The remaining time for the event was about 5 hours. Right now, this shouldn't have been elapsed, but the event isn't active anymore and I also didn't get my packs nor gems.
When this started, Arena had serious difficulties with matchmaking. Both pc (Steam) and phone (iOS) had no connection issues, but I was "waiting for opponent" forever and if the match pretended to load, it didn't proceed to any gameplay.
Please, Arena team, fix this and look back into your…
1 vote -
Can't progress after the battlefield first appears
Cant report this as a bug so am being forced to do it here. The battlefield appears and if I am going first, after I select mulligan or Keep the system doesn't register I have done this and I end up timing out. If the opponent goes first they end up timing out but without the game ending. I cannot even concede. This is the same on brawl or timeless.
I have tried repairing the game files - same issue appears.
I have uninstalled and reinstalled the game - same issue continues.
In a desperate attempt to resolve it I…6 votes -
Ranked losses during bugged matchmaking
Got at least 3 games before knowing the matchmaking and game was bugged today, just hit mythic so I need me record to remain my gameplay only please.
1 vote -
Draft cancelled during down time
I was in a draft during the recent issues, a quick draft. Couldn't connect to play partner so I closed the client, reloaded and now it shows no record of me having been in the middle of draft.
1 vote -
Game appears frozen after finding an opponent
I play arena on my iPhone. Recently, every time I match with an opponent, the game doesn’t actually begin. While I wait for my first turn, my timer starts to run until it runs out. This is annoying, because it appears like the game is glitching and won’t let me continue to my first turn. I cannot even concede and have to close the app and open it again.
4 votes -
Cannot play standard on Android
I started a standard ranked play. The app just stops loading necessary elements of the play. It doesn't freeze. As you see on the screenshot, the timer works fine. But I can't see any cards, and there's no info about waiting for the opponent too.
5 votes -
match does not work
steps I did: standard ranked match started, mulligan went okay, it was opponent's turn, but my timer started to run out and game just got stuck without them playing or conceding; i couldn't concede either
platform: steam (windows)
expected: the opponent should have been able to play their turn and then I mine
adding screenshot where you can see the timer and the orange fade in the corners of the screen + the log
workaround: had to close MTGA and reopen
7 votes -
freeze in begining of games all format
As soon as we make mulligan choiceit freezes since this morning. Can't start games on android. It don't even let pass de waiting for opponent screen sometimes
9 votes -
Bug
When I enter matches i can't see my cards or can't enter gameplay. The matchmaking works and everything else as well, but im not able to play and my timer bar runs down without me having a choice to mulligan or even see or play my cards
9 votes -
nothing works across the world
pay people to monitor and repair the game
11 votes -
Game keeps freezing
I have been playing Arena on iOS. Today, my game started freezing when I try to load into a game. I first noticed it when I joined a Standard Event. I loaded into my first match, started playing, then the game randomly closed during the match. I then reloaded the game. I went to the event and it showed that I had 0 wins or losses, as if my game hadn’t happened. Now, whenever I try to join a game of any kind, it freezes after drawing the initial hands. I have deleted and reinstalled the app. I rebooted my…
8 votes -
Can't get past seeing my hand
When playing a Standard Brawl game after being able to look at my hand the game gets "stuck" if I'm going first wether I Mulligan or take it the game moves forward but it never gets past that, timer shows up... I wait, timer ends and the game just seems to stop. Same if I'm second except I never get passed the opportunity to decide wether to keep or Mulligan.
I have captured the logs but don't know how to share them, this is a Pixel 7 phone with and Android OS.
7 votes -
cannot start a match
match making stalls in various stages sometimes abandoning the match after some time other times stays stuck without the opportunity to keep or mulligan
7 votes -
Oponente não confirma a mão e não sai da tela de carregamento
O jogo encontra uma partida, porém após eu informar que irei jogar com a mão mostrada, fico aguardando a confirmação do oponente e apesar do tempo da ampulheta esgotar, nada muda.
Já ocorreu o mesmo erro com mais de um adversário e o problema começou a acontecer hoje à tarde. 28/122 votes
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