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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10224 results found

  1. rope

    You guys need to penalize rope burners. At least in anything outside of standard play.

    Once, fine after that, you've given an exploit that is used to an obnoxious advantage.

    "give people a means to exploit a situation and they will". At least in person there are penalties for these behaviors.

    12 votes

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  2. Game Timer Bug

    Game Timer Freeze
    so my oponent was losing the game i was going to do the final blow and then he just stoped to play and let the timer go down

    at one point the timer have go to Zero and he did not lose a timer counter and the timer stoped and stay there for infinit time.... forcing me to drop the game and give a free win to my oponent

    it about time you hire a real programer

    30 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  3. Mastery XP Card Rewards Not Being Received

    After completing level 80 of the most recent mastery tree (D&D Mastery), I did not receive the Mythic Card reward, and have not received any of the uncommon card rewards since. (I am now on level 94 of the mastery tree.) There doesn't appear to be an issue with the XP wheels themselves. I am granted the correct amount of points, and it does roll over to the next mastery tree level, but without releasing card rewards. Please help!

    25 votes

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  4. Constructed rank stuck at gold rank tier 4

    IOS. Play is buggy. I have to exit program to get gp and constructed rank doesn’t”t change regardless of wins.

    11 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  5. Game sucks

    The ******* game is ****. Tired of playing against nothing but goblins, elves and life gain.

    10 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Sideboard Disappears

    The game removes the BO3 half of the sideboard cards when playing a friend challenge of historic tournament.

    On PC
    Create a traditional historic deck with full 15 card side board and categorize it as such
    Friend challenge to Historic Tournament Match
    Select the deck
    Actual Result: Play match, after first game the BO3 marked portion of the sideboard is gone. Post match sideboard is missing the BO3 marked portion
    Expected Result: BO3 marked portion of the sideboard is there and the deck is not edited

    63 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  7. I just lost an entire turn and then the game to an exploit in your turn timer coding my opponent abused. He cast Soul Warden x2 then Scurry

    I just lost a game because my opponent used an exploit to skip my turn.

    He cast [[Heliod, Sun-Crowned]] on turn 3, then on turn 5 he cast two [[Soul Warden]]s followed by a [[Scurry Oak]] then he was able to queue up enough animations that I did not get to take my turn and the following turn he was able to attack freely

    10 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. MTG Arena "Error Updating Data"

    I am still getting the "Error Updating Data" issue.

    No, it's not my connection.

    No it's not proxy settings.

    No, it's not the firewall.

    No, the VPN did not help.

    Yes, I did switch to the Epic Games Launcher.

    None of these have helped. I still can't play this game. My connection is 200+MB/sec downloads and yet this game chokes my install at under 10mb/sec

    48 votes

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  9. All of my emotes are gone

    Playing on iPad, the client crashed while I was in the middle of a game. When I logged back in, all of the emotes I had were gone. When I go to the emotes page in my profile, it displays a message about how I can unlock emotes along with a confirm button. Clicking confirm takes me back to my profile. While on the emotes page, however, I can see behind the message that I have 0/10 stickers and none of the text emotes beyond the default ones. Please restore all of the emotes I had collected. Thanks!

    18 votes

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  10. Daily Wins are breaking the health of your play queue and driving people away

    The behavior of players around the 15 daily wins is turning the Standard Play queues into one of the most toxic queues in the game. You know there is a problem when the common wisdom of the game is "just play Ranked, you'll have an easier time." This stems Directly from the 15 Daily Wins quest. People seeking fast wins pile into Standard queue and grab fast aggro decks that win in 3-5 turns. However, that isn't all. Because the nature of the queue is fast games there are many players that opt for forcing a fast surrender. Roping every…

    9 votes

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  11. Unfair function of Scurry Oak deck

    Why I can create 5000 squirrels with my Scurry Oak deck?

    I don't break any rule of game doing it, but when the number of squirrels is 40-50, my countdown timer starts and I lose my time.

    Other decks can do his "magic" but this deck can't. WHY!!!!???

    It's not fair.

    IT'S NOT FAIR!!!!

    16 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. 626 votes

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  13. 21 votes

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  14. black screen with cursor

    Black screen with cursor, after loading screen...

    70 votes

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  15. Didn't get daily quest XP?

    Completed a 750xp daily quest, and now I'm still only 725xp toward the next mastery level. Did I not get the XP because I finished the quest in a Mirror, Mirror game?

    33 votes

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    4 comments  ·  Events  ·  Admin →
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  16. Network error

    Getting a network error, can't join queue, please try again when I hit the play button. This is happening after maintenance on Sept. 2.

    23 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. game is rigged

    Tested 50 games each!
    I play brawl only. With that being said, lets start with match making!
    Decks have a algorithm pre-set and deteremens what deck you go agaist!
    Example, if you play with Esika, God of the Tree then 90% of the time you will go against the same deck or Magda, Brazen Outlaw. tested 50 games!!!!
    Second deck i played with 50 times is Lurrus, of the Dream. Not s single time i got the two decks above but instead two to three other decks....

    I mean seriously, your not eben trying to hide the fact that your…

    25 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. End Season Rewards

    Did not received packs this season on rewards

    22 votes

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    3 comments  ·  Events  ·  Admin →
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  19. log bug

    Log in death loop. Correct user/pass, but returns to log screen forever

    20 votes

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  20. Jump start bug

    Jump start not allowing me to continue after confirming my picks

    13 votes

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