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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10216 results found

  1. Decklist is Glitched white

    There appears to be a problem with the Deck List. It appears to be white and does not show the number of copies of the card in my deck. This is occurring in both deck builder and in traditional ranked play when sideboarding cards. Anyone else experiencing similar issues?

    31 votes

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    15 comments  ·  User Interface  ·  Admin →
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  2. Paid for Mythic rare pack, did not get a mythic rare card

    I purchased one of the Kamigawa mythic card packs but did not receive a mythic card in the pack

    135 votes

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    80 comments  ·  Store  ·  Admin →
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  3. Golden Pack error

    I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory

    I have tried to reestart the game and oppened it in different devices but it wont work

    16 votes

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    4 comments  ·  Store  ·  Admin →
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  4. The game is just not random - make it random

    This type of thing happens to often. I can't enjoy your products or justify spending money because I don't get to play games of magic instead I just experience extreme luck swings either for me or my opponent. We would all be happier if you just made things random.

    8 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Mythic Rare Wildcard from Mastery Pass Reward not being added to user account

    1. Reach level 65 of Crimson Vow Mastery
    2. PC
    3. Not getting a Mythic Rare Wildcard
    4. Getting a Mythic Rare Wildcard

    This happened not only once.

    It seems rather suspicious, that somehow out of all the Mastery Pass Rewards, only the Mythic Rare Wildcards don't drop as a reward in the Crimson Vow Mastery Pass.

    208 votes

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    126 comments  ·  Product Suggestion  ·  Admin →
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  6. Indestructible creature gets destroyed

    I had my Indestructible creature destroyed by a destroy target creature equal to the number of cards in graveyard. That shouldn't be destroyed when it hits it's indistructible phase. it is a destroy target creature not a untargetable destroy creature spell.

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  7. Infinite Loops

    Infinite loop timeout on non-infinite interactions should not exist. I was playing a game with a chip damage deck, lots of ways to inflict little bits of damage on enemy health, there were three Exquisite Bloods on the field, and three gain +1/+1 per health gain cards. Now yes, every time this interaction popped up it took a while to get through, but that's what happens when you have two highly developed lifegain decks swinging at one another. But at the end of the day, these stacks were finite. Arena needs to revamp their infinite loop detection system, and have…

    13 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  8. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    748 votes

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    71 comments  ·  Gameplay  ·  Admin →
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  9. Game is BROKEN

    Aside from the OBVIOUS fact that this game is so **** rigged and broken, I'm not sure why I even post about this bug, but MAYBE the hackers can have a better game if it gets fixed. Whenever I close out of this terrible excuse of Magic, it freezes, Now, I know most people quit out by ALT+f4 of this trash, but it still should not lock up EVERY **** TIME.

    10 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  10. No mythic card reward mastery pass

    I've won the mastery pass mythic card reward but i've recieved an uncommon reward (groom's finery). Here is the log. Can I have a Mythic reward please?

    20 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  11. Urabrask / Spellchain Scatter

    So this needs to be fixed ASAP.

    I just got killed by a hacker who was able to loop an infinite situation to whittle me down. Not sure if this is a bug or not, but if it’s not and you use this technique to win, you’re scum.

    With Urabrask on the field, it’s affect states:
    “Whenever you cast an instant or sorcery spell, Urabrask deals one damage to target opponent, add one red mana.”

    Opponent then played Spellchain Scatter, an instant that allows you to conjure a duplicate of the next instant or sorcery spell you play. Immediately played…

    9 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  12. Not recieving XP for the daily and weekly wins

    1. Win a match .
    2. PC
    3. Not recieving XP for a lot of wins
    4. Recieve the XP for each win
    14 votes

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    1 comment  ·  Events  ·  Admin →
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  13. intentional stalling

    players stalling ou the game when thye have no hand and no graveyard. stop rewarding slow players who eat at their desktops THAKS!

    11 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. プレミアドラフトで勝利したのに敗北した扱いになっている

    プレミアドラフトで勝利したのに敗北した扱いになっている。
    2勝2敗で迎えた5戦目、対戦相手が投了し、勝利と表示されたにもかかわらず3敗した画面が表示されている。1500ジェムの補償を早急にしてほしい。

    24 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  15. Ban Paradox Engine

    Please ban Paradox Engine, Historic Brawl is literally unplayable these days. The combos are endless

    22 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Support for Infinite Combo Win

    Please add support for Infinite Combo victories. Just add a button that allows us to demonstrate the combo, then allow us to iterate that several times until needed. I've lost several matches where I've had the combo to win, but was timed out. Iteration isn't necessary, but demonstration of the combo, and declared victory should be added.

    17 votes

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    2 comments  ·  Product Suggestion  ·  Admin →
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  17. Auto-pass

    Auto-pass should also pass when the opponent takes an action so I don't have to keep hitting pass/resolve.

    10 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. Unable to play after reconnection

    • Lose connection and reconnect after 10 sec in a ranked game
    • Click 'Reconnect' button
    • Notice Timer stops on your opponent and you are unable to continue
    • Version 2023.27.10.4623.1013452 PC Windows
    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  19. Not allowing instant speed

    During gameplay, I was unable to cast tailswipe at instant speed during my turn or opponents. I had mana available and no other cards were preventing instant speed spells.

    23 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  20. Mono red cheaters

    Game is definitely rigged. Mono red players are definitely sucking off developers for perks.

    11 votes

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    1 comment  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues