Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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Hotdurian#18202 commented
I am having the same issue with the neverending black screen. I have tried the following solutions: connectivity troubleshooting, uninstalling and reinstalling, turning of firewall(s), restarting the computer, restarting mtga multiple times and waiting forever in futile hope. I also experienced black screen problems yesterday after the update but it only happened after playing one match and then I had to try to log in multiple times before getting the startscreen again.
It would be nice if they could fix this!
Oh I while looking for a solution to this issue I noticed a nice option tucked away at the bottom of this page that is nice to know about (pic attached). Cheers
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hikingnola#53076 commented
Cannot get into Arena. Time-after-time upon loading it gets stuck at black screen with only cursor. This is after 'Loading Initial View' and I can hear music, but only black screen.
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Mordheim18#90194 commented
During game 2 my game crashed. I tried to reconnect and got a backend screen. It's header is "Screen Name: Mordheim18#90914". I would very much like to have had the option to finish my match and have no idea how to make that happen.
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sdr#34803 commented
I can´t log in an got a black screen the last 8 houres.
Playing in Germany -
Biscuits#84853 commented
I am also experiencing the black screen issue after a crash in an event. Now I can only see black screen with background sound every time I start the Arena client
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tsihpemuh#24802 commented
Just black screen with cursor. Tried to reinstall but did not work. Can hear the sound but just black screen.
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leximane#02473 commented
Game crashed in the middle of a match during game 2. My opponent attacked with a few creatures and I immediately was disconnected. I logged back in to find myself in a VERY strange screen... it had a blue background with several options to select from. One of which featured a cute dog??? Very confusing, nonetheless this ruined my day and my disappointment is immeasurable.
(Edited by admin) -
AZ Frost#50843 commented
Game at startup goes through the usual "loading card database" with the loading screen, but then after that the screen goes black with the red cursor still showing and able to move. There is still the ambient sounds and music playing. I had uninstalled/reinstalled the game and it had worked for a while (was able to play a few games), but once I had closed the program and started it up again, was back to the same black screen issue.
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markhb99#82394 commented
Worked when i first logged into Zendikar. Once i bought Mastery Pass...got booted out and black screen
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not.gunnar#42100 commented
Game crashed in the middle of draft picking, gave me an error saying I was "unable to draft a card", then went to a black loading screen and got stuck there. I restarted Arena and it told me that an asset error occurred during my last play session and validated my asset files for a while. When it was done I finally reconnected to the draft (which was still going on this whole time) and found that I missed a bunch of draft picks while I was gone... The draft auto-picker did not do a very good job, lol. Ruined my draft.
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Cantat#99123 commented
Same issue here, lost a draft game by getting a disconnection then a black screen. I was not able to join the game anymore.
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FitMagician#30926 commented
An asset error occured durring your last play session. Validating asset files to ensure stability, this may take a while. Lost game 3.... second draft today ruined this way. Going to wait for a fix and credit I hope
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whitelight#98002 commented
Black screen happening upon login after Zendikar Rising update, I have reinstalled the game, updated my drivers, re-installed the C++ redist ... but nothing is allowing me to get past the black screen (though I have sound and a cursor, just nothing else).
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AlonzoDavid#88736 commented
I am getting the black screen as well. I created another account and logged in with that account and the home page came up just fine. when I logged out of the newly created account and logged back in with this one, same black screen. It seems like this is some sort of account corruption issue.
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Surge1000#68961 commented
Update: I am still getting the black screen with audio and cursor after loading.
I started a new account. On the same computer, I can log into the new account and successfully play. On my main account, I get stuck with a black screen, cursor and audio at what should be the home screen.
Same computer, two different accounts. One can log in and play, the other can't. This must be a server side account related issue.
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Schmidtaki#37844 commented
[5855] PROFILE: 0.83ms load Assets/Core/Meta/MainNavigation/Prefabs/BannedCards/BannedCardViewerPopup_Desktop_16x9.prefab
[5855] No mesh data available for mesh sf_torus_knot on particle system whorls (1). Make sure Read/Write Enabled is set in the importer to work on the particle system renderer
[5855] No mesh data available for mesh sf_torus_knot on particle system whorls. Make sure Read/Write Enabled is set in the importer to work on the particle system renderer
[5855] PROFILE: 13.52ms instantiate Assets/Core/Meta/MainNavigation/Prefabs/BannedCards/BannedCardViewerPopup_Desktop_16x9.prefab
[5855] PROFILE: 11.20ms load Assets/Core/Meta/MainNavigation/SetAnnouncement/ContentController - SetAnnouncementSplash_Desktop_16x9.prefab
[5855] No mesh data available for mesh sf_torus_knot on particle system whorls. Make sure Read/Write Enabled is set in the importer to work on the particle system renderer
[5855] No mesh data available for mesh sf_torus_knot on particle system whorls (1). Make sure Read/Write Enabled is set in the importer to work on the particle system renderer
[5855] PROFILE: 13.28ms instantiate Assets/Core/Meta/MainNavigation/SetAnnouncement/ContentController - SetAnnouncementSplash_Desktop_16x9.prefab
[5855] END home page notification flow
[5855] The referenced script (Unknown) on this Behaviour is missing!
[5855] The referenced script on this Behaviour (Game Object '<null>') is missing!
[5855] NullReferenceException: Object reference not set to an instance of an object -
roguebagel#20874 commented
Hello everyone. The workaround for me that fixed the "black screen with sound" issue was thus:
1. Open the client, load the black screen
2. Open a second client, hit "Log out" in the first client when a dialogue box appears
3. Register a new account (yes, seriously). You have to use an alt email
4. Login to the new account. Once the tutorial starts, logout again
5. Log back into your real account
This seems to work for others as well
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dalthan#90377 commented
Is this possibly related to having purchased the mastery pass?
I was having the connectivity issues for a while, which seem to have gotten better. But in one of those connected periods I purchased the mastery pass. Since the mastery pass purchase I'm now having this same black screen, hear audio, see mouse cursor behavior.
Correlation or causation?
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Kallouskiwi#09671 commented
Initially could log in. Then after restarting after a network error.
2 hours, not able to get past black screen with cursor and audio in the background.
Pretty disappointed, Mythic Championship not streamed live, disaster day 1 of new set release (as per normal).
It this is 21 standard, then its a pretty low bar. -
illMN8#15048 commented
Premier Draft. Played Ravager's Mace, black screen, logged in - had to run a scan of some kind.
Opened back into the game before the turn moved, but it's no uncommon that timer runs through the turn, and it ruins the game. Unsure if network failure, ddos or some other kind of issue. B(