Draft recorded a loss for a canceled game
I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.
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nerdturdle#73940 commented
I was playing a draft game when it flipped to the "waiting for server" screen for a second or two. Then the game suddenly returned to the draft home screen and I had a new loss recorded. I immediately played another game and was queued with a new player. I was able to complete the new game without any issues. Can I get my gems back since a draft loss was recorded for a game I didn't lose, and which tweaked out due to no fault of my own?
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Kurosak1#04121 commented
The same thing happened to me a year after this was reported.
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Nalex92#04595 commented
A lot of games are lost when pressing "Cancel" while waiting for the game to begin.
At first it seems normal as in I go to the draft-menu site but then later on it record the game as a loss. -
I queued for a Premier Draft of Neon Dynasty and I clicked cancel after having waited over twenty seconds.
I play a Standard Ranked game and come back to play my draft and I suddenly have a loss for a game I didn't even play. -
Sword&Shield#21316 commented
I was being matched, it was taking forever, so I cancelled. When I returned to the main screen, I noticed that I had accrued a loss. Now I am out of the event and have to start over.
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zeffman#78091 commented
I saw another comment about filing as a "problem with my event" here: https://mtgarena-support.wizards.com/hc/en-us/requests/new, so I did that too. I can delete this if that is the preferred way to file the bug
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zeffman#78091 commented
Observed on platforms: PC
Reproduction steps:
1. Queue for quick draft
2. Click the cancel button after waiting a while
3. Observe match record after waiting a while
4. Repeat several timesExpected:
The user's match record should remain unaffected any time after clicking cancel.
The game does not load for either player.Actual:
After some delay, the user that clicked the "cancel" button receives a match loss sometime.
The game does not load for the user that clicked the "cancel" button, but if a match loss was received, the game might have loaded for the matched player that did not click the "cancel" button.Attachments:
1. Game log
2. Screenshot of Arena showing my 1-1 match record
3. Screenshot of Arena tutor showing a 1-0 match recordWorkaround:
Don't cancel quick draft queues.Additional notes:
This has happened twice to me -
Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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Klutchxv#51963 commented
I waited in que for a minute and decided to cancel because my mobile device was going to die, when I plugged my phone in and went to my draft I had received my third loss and had to claim rewards
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HalcyonDays#18116 commented
Okay, how is this voting system supposed to accomplish anything? Genuine bugs will get completely buried under quality-of-life updates - some of which aren't even an improvement, and most of which will surely never be implemented.
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Narcissist#13191 commented
I have had it happen twice now where if I cancel a queue in draft, I am automatically given a match loss. For my first game of this draft, I canceled my queue the first time, requeue'ed, then when I got back to the home screen, my record is now 1 win, 1 loss.
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
-
Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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iliteratSqirel#97894 commented
I was 5-1 in my current Premier draft when I tried to enter a match then pressed the Cancel button during matchmaking because I had to leave, and I am now 6-2 after playing another game which I won! Apparently, the matchmaker had me matched with someone and interpreted my 'cancel' as a loss?
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knykgcb4sg#12382 commented
After i cancelled my game, i received a game lose in draft. I'm using mobile app to play
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WavesonMars#19625 commented
In Premier Draft Strixhaven, I was having a longer que time than normal. I canceled so I could try to get in a game again. Afterwards I found that I had lost the game without having a chance to play it.
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JGerbs13#20550 commented
I experienced the same bug in a bo1 sealed
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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TatGeorge#89398 commented
Ugh, I just paid for a new draft and cancelled the game before it started. Then it reported it as a kiss and I never even played the game. I want my money back or a new draft token.