Earn a new deck stuck at 0:00:00
The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
Playing on PC
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gateswinkler#12633 commented
This has been an issue for My account since I started months ago.
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Ferra_Murder#15491 commented
Same here.I've left the game a year ago for this problem,came back,this issue still continues to exist even after a fresh install.
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Sunnovah#84238 commented
I have left the game and come back and this issue is still not fixed. Any ETA?
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Mecadie#94102 commented
@VREX#64385 Same I'm a software engineer,
The reason why this bug isn't already fixed is simple : they are bad at programming and they have no clue on how to fix it.
You are right to hide behind your screens people from Wotc, it's shameful
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Baerchen#77111 commented
Like in the Description, the timer for trhe new Decks is stuck at 0 for a very long time now.
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VREX#64385 commented
Can we please get some kind of substantive response on this. I work for a software company and can tell you we would never allow something affecting almost 2000 users to go on for this long without some type of work around, hot fix, real update on timing, or even some code to unlock some other stuff. The reality is that it is really really unpleasant playing the game without all the preconstricted decks to pull from your library. I have been paying to buy packs etc- but you simply can’t compete with those who have this free base library.
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McGoodGreen#29206 commented
So to recap, you launched a hotfix you promised would fix this, broke your game so bad you had to revert everything, gave EVERYONE compensation for the hotfix that broke their games and accounts...
But you still won't compensate people ACTUALLY effected by the bug you are trying to fix? And also...you still haven't fixed it?
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jamey prentice#52194 commented
unable to log in desktop or mobile
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zzzzzzzz#78550 commented
please fix
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ExiledVegan#87515 commented
Having this issue as well, please fix it!
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neroth#96605 commented
more than 1 year for this.
unbelivable. -
Schmoop#73932 commented
Worst devs ever.
This bug has been in the game since March of 2020. This is such a spit in the face of the mtgA community. It can't be that difficult to fix, just have an intern sit down and get it done in an hour. So mind-boggling.
Imagine making a game and then neglecting to fix a game-ruining bug like this.
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goobis#55888 commented
I dropped $100 for gems the other day when the new expansion came out. I also signed up for the extended mastery tree, which I'm getting completely ripped off for, as my progress is now hindered. I've been a customer for 20 years, but seeing as how Wizards doesn't value their customers any more, than this will be the last time I spend money on any of their products.
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BerNi#16918 commented
fix it, please
quest stucks since 2 moths... -
STEEZZNESS#21074 commented
this is ridiculous. it seems its happening heaps. is this to make people spend more money?
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ATLien#25980 commented
sometime this year would be great
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ATLien#25980 commented
quest for new deck counter stuck on 000000. i spend money on this game this issue has not been resolved wtf
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Greybax#11083 commented
is anything actually going to be done about this, can get no response from customer service other than getting linked to this post by a cookie cutter copy paste response. i feel pretty mistreated as a customer over this, i put money into my account, but this bug keeps me from 9/10 of the decks that i should get for free and pretty much makes the game completely unplayable for me.
they said a while ago the bug affected to few people for them to do anything about, and there are no response on when or if at all something is going to be done.at this point after months im close to just boycotting wizards of the coast completely over this, paying a company money that ***** so completely on its customers will leave a bad taste in my mouth
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_Salty#35880 commented
New player experience deck is stuck at 00:00:00 and I cannot earn the remaining 6 starter decks that I do not have. This hurts my ability to build a collection
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Merleficent#50670 commented
Hi! I can't earn new decks, the countdown seems to be frozen.
Thank you for your help