Reaching Mythic rank sets ranks to Beginner
Steps to reproduce:
-> Reach Mythic (was in Limited for me)
Platform: PC
Actual results I'm experiencing: my Limited and Constructed rank both show as Beginner Tier 0, both in and out of game. When I win a game, I get no update to my rank afterwards - only a "Victory" screen.
Expected results: profile and in-game should display Mythic tier and rank; end of game screen should update numerical rank.
Obviously this is really bad :D
-
IEatBreakfast#61180 commented
Same issue. Have another log. Won an extra game and no progress.
-
mega-g#50055 commented
I’m experiencing the exact same thing. Moved up to mythic and it shows me as beginner. Yet I played the #1 and #4 ranked players today, so it’s fine on their end
-
Jimtim0953#99342 commented
The latest reply from WOTC:
“We are currently experiencing a very high volume of contacts at this time, therefore there will be a slight delay in getting a direct response to your question or concern. We do not consider this resolved and we are very much looking forward to helping you as soon as possible. Thank you very much for your patience and understanding! “Sigh.. 2 days away from arena open
Do we still have a chance to play the event? -
eazee#74170 commented
Had this happen to me today. Should I contact Wizards directly for compensation?
-
breezee#60012 commented
same issue with me and same response from wizards. I just hit mythic and then suddenly it goes down to no rank and wins/losses dont count. also didnt get the gold that wizards rep said they credited me.
-
meep98324#05920 commented
I haven't even heard anything from Wizards yet and it's been days :(
-
Erik#47358 commented
Hah, they only gave me 5k gold and that was after making a fuss about it. Support has got to be so over worked with all the issues in the past few weeks.
-
corpse_grinder#64723 commented
having this issue as well; no progress on rewards or drafts are recorded.
-
igotbeats#44393 commented
I received the same canned response and 10k gold. Not acceptable.
-
StakeESC#78422 commented
Finally received a response from Wizards, totally ignored my issue and just gave me 10k gold. Message was as follows:
"Hello,Thank you for contacting Wizards of the Coast Customer Service. We are sorry that you experienced an issue with your recent MTG Arena event. We have granted your account 10,000 gold for the recent challenges you've experienced.
Please let us know if there is anything we can assist you with in the future."
-
degreen101#55822 commented
Any word on when this will be fixed? I haven't been able to use my account for almost two weeks! We should also be given some draft tokens or gems back at least. Haven't even received an "I'm sorry" and now support people don't even return emails.
-
Solola#14520 commented
same bug here , please fix it
-
wutings#45892 commented
Please let us know if there are any updates to this issue. Arena has been unplayable for more than 2 weeks for some of us, and there is no public word on when a fix might be coming.
-
A-D#64025 commented
Same bug here, also on PC and reaching Mythic in limited.
-
Phil#90019 commented
Just confirming this is still an issue, and that the game is all-encompassingly unplayable from a rewards perspective. Daily quests, wins, and event wins are not recorded.
-
akasatana#75173 commented
same bug was happened. i cant finish draft and daily mission
-
katoken#82058 commented
If this bug is not fixed and I am unable to participate in the Arena Open, I am confident that I will be compensated.
-
AvidMoonDicer#70651 commented
Same just happened to me. Pretty disappointing, as it's my first time hitting Mythic. :(
-
LazerLama#27705 commented
Still no answer... Wizards, at least give us some information about reinbursements that you plan to do.
This is unacceptable. -
Lapant#99547 commented
Same here, reached mythic then unable to finish my draft 6-1 : refund gem fees entry please.
Unable to reach mythic either on constructed (diamond tier 1 4/6) before reset.
It’s very frustrating.