Store error: internal error
I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.
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Aurils_Night#06693 commented
After reading the comments I believe I also grabbed an alt art card sleeve from mastery pass after purchasing it from the store previously too.
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Hayveen#12777 commented
I'm also getting this error for the past two weeks, was able to buy a multitude of items and then out of the blue got Store error: internal error. Quite frustrating considering I have spent money on the game and am now being restricted.
- Tried troubleshooting on all platforms, fails on each.
- Can buy gems with real transactions, but cannot use gems/gold.
- Anything store related, levels, cards, sleeves, pets, etc. Result in the error.
- Using an alt account results in successful buying of items(obviously) and an additional uninstall + reinstall with full logout over all platforms results in error. highly unlikely its client side.
- I'm also assuming the error only occurs after a transaction, so everyone who commented here would have purchased something, which then resulted in some failure between server and account in regards to the store.Hope this helps and can get fixed ASAP, thanks.
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Der_Donnervogel#14517 commented
Same here. When I try to buy something then I get the Internal Error. I found only one exception. Then I try to buy a style within the deck editor then I get an "Unknown Error" instead.
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hoppingfroggy#61147 commented
I have been having the same problem for the last week or so. It’s frustrating to have missed out on all of the daily deals.
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Second Breakfast#33729 commented
After having the same issue I believe it is something to do with purchasing or receiving a "alt card" in a store bundle or an event that you already had. Support will update your tickets as solved, but not tell you what this means as nothing is fixed in the end....
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I_Eat_Babies#27996 commented
I cannot buy with crystals or coins in store. I have received a "Store Internal Error" message for several days with any attempt to buy anything.
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Bombsaway#17254 commented
I’m having the same issue. I can’t buy anything from the store anymore.
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BitKoi#38949 commented
This is also happening to me! Both IOS and PC. I tried everything on my end, full install and reinstall, different computers and phones.
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BitKoi#38949 commented
This is happening to me too! I tried uninstalling, reinstalling, updating, repairing, everything! This is happening with my account because it is on BOTH mobile and PC. I have done everything I can think of!
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Aurils_Night#06693 commented
I had some useless email syaing to check teh FAQ's - please can you fix this asap, losing out on more daily deals here and it's frustrating. Attaching log from my PC version - but this error is across my entire account on mac OS and iphone ios too.
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Daenerys#44289 commented
Here's a hint: I think it started happening to me after I picked card styles in the mastery pass that I already bought by accident in the store. Not sure if that helps.
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Kiwi#93092 commented
Same issue here, cannot buy packs, icons and whatsoever. Been some days like this, I have lost some deals due to being unable to buy them in the first place.
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Fuzzle#81888 commented
I am also experiencing a store error - can’t buy anything. I’m on iOS. Would love to buy new packs, sleeves, etc…
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Mansonian#42819 commented
Same issue, seemed to have appeared after I bought the mastery pass. I have contacted the support and after a very generic email to make me perform a full reinstall of the software, all I got from support is the confirmation of... a vote in this page.
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tsuna39#00323 commented
Also. For a week now, I can't buy anything with either gems or gold.
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Daenerys#44289 commented
Also. For a week now, I can't buy anything with either gems or gold. I even reinstalled the client, but it didn't help. I'm using a modern Windows PC.
Interestingly, I can purchase gems. Just can't spend them. So I guess till this is solved, no more gems purchases. The log is in the attachment.
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Heero999#69120 commented
can't buy a thing on the store here either. would love to buy gems and pick up some new cards, but I can't
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Heero999#69120 commented
I don't think I attempted to purchase this bundle, but I am receiving the internal error every time I attempt to buy something from the store now also
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tsuna39#00323 commented
Having same issue. I'm on iOS.
Been happening for days. Can't buy anything. -
Jjclof#78406 commented
Same here. Fix it plz fast