network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Zrzut ekranu (667).png 34 KB -
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
Screenshot_20230701_152901_Magic.jpg 82 KB -
Screenshot_20230607_171437_Magic.jpg 84 KB -
Screenshot_2023-04-23-21-02-44-390_com.wizards.mtga.jpg 84 KB -
MTG Arena error.png 8 KB -
mtga network error unable to get collection.png 65 KB -
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Screenshot 2023-02-07 at 22.32.13.png 31 KB -
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Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
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Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
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Screenshot_20221019-094745.jpg 107 KB -
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WhoRich#71377 commented
Same issue fix plzzz
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KitKat1991#85253 commented
I have had same issue and contact customer services to be told "Sorry can help you go look at technical bugs to see if someone managed to fix it" when its clearly an account issue as I tried to with both my laptop and my phone and both did the same. I done everything I can to try and get this to work and I am not so angry because I have lost 3 years of playing nearly daily, putting money in etc.
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CAP10#53959 commented
same issue.fix it plz
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R@sin#50448 commented
Same for me. When it happens, I cannot log in any of my accounts with different devices, network or vpns. But after a few hours, I can log in again.
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Sjaiks#90518 commented
Same for me, on mobile I keep losing the server, and can't loggin on PC
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epig combos#05464 commented
also having this same issue please fix wtf wizards
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Wangor#30104 commented
Been having this problem since Feb 27 (in the UK).
Really convenient timing given I have the Regional Championships next week to prepare for. -
deathbringer#42890 commented
Happening since the new set for me since start of March. In the UK. Sometimes allows login, but often gives this error
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Dkans#93477 commented
Had this since the new phyrexian drop. Since then I've only been able to log in twice. Try every day since. I've uninstalled, reinstalled, restarted, disabled firewall, the whole lot. Still having the same issue
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Taelos#82404 commented
Having this exact same problem since yesterday, in UK. Logging out/in, restarting computer, restarting router, reinstalling game doesn't work. Is in effect across two different accounts (two family members play) on different computers.
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Mythosaur#68113 commented
Same thing here. Has been fine for months, but it's started happening again now. Tried all the obvious things. Can still play on mobile, just not pc. Very frustrating
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El Choupiño#53929 commented
Same issue mobile game IPhone 7
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Faythung#79336 commented
Getting this same exact error, either this or 'Error Updating Data.'
Game is unplayable for me currently, was fine this morning and now getting this error.
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Dan#12389 commented
Não consegui jogar ainda essa semana.
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AlanHK#65739 commented
Has been encountering this since 12 hours ago. I suddenly comes up during the game. After that, cannot get in the game again even after reinstall.
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RPM#14317 commented
Same issue here, feeling the bugs in hearthstone isn’t the worst after all……
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Tolsimir_Wolfblood#51847 commented
So anyone else get same issue here? I thought I only got this issue. I got this issue since 14 Feb 2023 until now. But Server Status said no incident report since that day. Reinstall or restart network or pc doesn't solve this issue. Please fix this.
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SolidSundew#99589 commented
Also having the same problem here
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Thomas&Liam#75502 commented
I am having the same issue on my laptop, also in UK. Its been a couple of days. I got logged out at the end of draft and haven't been able to play since.
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Bollie#95170 commented
WTF fix this