network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
for me it worked lowering my screen resolution
Same problem since 3 November 2022 patch. I am tired of this game having minor or major connection problems 10 months out of 12. Always a bug or conenction issue; fix your servers and optimize for non-US clients...
Anyone still having this issue today (ITA here)?
same here! (greece)
os: win10, android
Same problem here, it started 3 days ago and it's only getting worse, the same problem applies to both my desktop and smartphone, first it kicked me out when I alt-tabbed, then it didn't allow me to reach the main menu at all, I had to install and uninstall the game three times now, I followed every step of the waiting for server loop except for doing a format or using an american VPN (and to be frank, this game simple isn't worth it to do either of these steps), I also deleted everything in the AssetBundle folder 2 times as well, that's about 50 GB and I am having an SSD so it's a pain, somehow after I did all that without knowning which step worked it managed to reach the main menu by chance, it was still heavily unstable, it lags a bit, it didn't show me the post-victory change in rank in ranked games and it didn't allow me to use certain formats like standard or explorer so I had to jump around between to get my daily wins, today I can't enter no matter what I try.
OS: Windows 10
Same problem again...
Hi, I had this issue since Saturday 15/10 and until Wednesday 19/10 late evening. It is gone now (Thursday 20/10 morning).
The issue was reproducible on 2 Windows10 PCs connected to home LAN and my Android12 smartphone connected to home WiFi. However, my same smartphone was not affected when not connected to home WiFi, thus using cellular network.
I think my Win10 laptop PC was still affected while connected through my smartphone "shared connection"/"mobile access point" but i am not entirely sure.
My home ISP is Bouygues Telecom (France) and my public IP is IPv4 only.
My mobile network operator is Orange (France) and my public IP is both IPv6 and IPv4.
Hope this helps.
Same situation here. Tried both on iOS and Windows, same error.
Italian as well here, same issue. Funny thing is that if you create an alt account, it logs and works perfectly.
Same problem for italian players
Me too since yesterday! Some one solved?
The same error
network error unable to get collection
Kóbor Darján commented
Error message = Just as the title. Can not get in to play. It says try again later. Did so.
Cleaned caches, removed all temp files, system resid. files, PC (Windows 10) restarted.
Nothing solved the problem.