network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Zrzut ekranu (667).png 34 KB -
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
Screenshot_20230701_152901_Magic.jpg 82 KB -
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Screenshot_2023-04-23-21-02-44-390_com.wizards.mtga.jpg 84 KB -
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mtga network error unable to get collection.png 65 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
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Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
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Simon Seow#82998 commented
I have the same issue during 4-8AM EST. Which is my time in Malaysia around 4-8PM.
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JiwaKacau#54438 commented
anyone had solution to this problem???
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Apollas682#98646 commented
When I log in, it keeps telling me "Unable to get collection, please try again later."
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totally_whipped#35855 commented
same problem for me as well
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misteriodoplaneta#66053 commented
Same problem here. First experienced it some months ago, and this inicially helped:
https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset logged in different machines
Was playing with no problems for a month until yesterday when the issue come back, but this time even following the steps above cant log in my account. Tryed in different pcs. Create a new account and weirdly it found no problems logging in -
mattcafeina#20477 commented
It has been happening very often, normally at the same time. I think their server is jamming, traffic over server capacity. But this is just what I imagine. I just wish they could say something about it instead of acting as if the error hasn't been reported by users.
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ZorbaelBudha#88855 commented
Today on all my devices (PC and Android Phone) gives me the erro Unable to get collection.
Trying to entering the game
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macado#45528 commented
I'm also getting this issue. When I reinstalled MTG Arena, I was finally able to log-in and play some games. But the next day, I'm getting the message all over again. I don't want to have to reinstall 7+ GB worth of files everyday just to play.
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Chabalba#62269 commented
Was this resolved ? what is the solution? i cant find any help
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Alphieus#45824 commented
Same for me. This bug has apparently persisted for years. MTG prints money. Please actually fix your **** with all these patches.
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TressedOut#94800 commented
Same issue stated as opening post, not sure if it is just a database error, or a routing issue not allowing me to get the information to connect.
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Slide87it#55614 commented
After First loading Page(with the Arena logo and background), It gives to me this error. Tried to reconnect and/or log out/log in, same error
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Rhaine_Augur#61915 commented
Now opening the MTG:A software doesn't do anything. Just black screen or "loading opening scene" message.
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Rhaine_Augur#61915 commented
Network login problem. After matches, network error occurs locking up and suggesting resigning onto the client. Closing and attempting to rejoin client yields "unable to get collection - log on later" Later, when?
I see that this has happened to many others after software updates in the last 6 months, but no suggestions as how to solve.
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Rhaine_Augur#61915 commented
Why does this error occur? I get this on 03/29/2023, there is no remedy suggested.
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violentpulse#54169 commented
Can't enter mtg arena.. no matter what I do it won't let me get pass this screen. Quest getting piled up
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Roque#50836 commented
Same error whenever I try to challenge my girlfriend. I can challenge other players, I can play online matches normaly, but can challenge her.
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atlas7#56809 commented
have the error
found this error in the unity player log
Uploading Crash Report
NullReferenceException: Object reference not set to an instance of an object -
atlas7#56809 commented
Same Issue for me - multiple desktop machines, mobile devices, tried on different networks
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edlee#81230 commented
Same for me. Losing server after a few turns or start of the game. Or it just won't load at all. Also have gotten several different errors from authentication errors, network error, and collection error.