Error Updating Data PC and Mobile
After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.
Update - My girlfriends mobile app was working for her account and successfully completed the recent update. Since I knew her update had worked with no corrupt files, I logged her out and tried to log in and was met with the same error message, so it has to somehow be linked to my account.
Grimmly#34691
shared this idea
-
danjack08#34519
commented
Adding my ticket as another with the same issue here
-
HPoirot#18301
commented
Didn't realize the first report of this issue I voted on yesterday was originally from 2020. Good to see that this issue has happened regularly for 4 years.
Would be nice to see it acknowledged in some fashion (and reimbursement provided) but I guess it doesn't impact enough people each update. Good for fiscal responsibility though - not sure I'm comfortable throwing away any more money if every update is actually Russian Roulette.
Maybe next update will break it for everyone and they will have to address whatever sloppy code has been the real culprit for years.
-
RevBomar52#96204
commented
Can't log in on PC or mobile. No previous issues for me. But since the update it keeps getting an error connecting to server.
-
thedavid#59055
commented
same issue; also had the issue with the MKM story decks fwiw
-
swp#23186
commented
Clearing out the registry did the trick. Took hours to get it all.
-
KNURD#11800
commented
I'm in this boat. Think we may drown..
I also had the mkm event bug. I was only able to play one of the decks and just until the rewards were received. Event had said I could keep playing and swap decks as much as I like, but I didn't think anything of it until @TheKMitch pointed me down the reddithole. No solutions though:(
-
BE-lorde#46502
commented
yep same happened to me, i think it has something to do with the new alchemy cards, because i updated the game and opened some packs, a little later i went to open the game once again and received this message, super annoying. it also happened to my mobile, is indeed linked to the accounts in special, i was very excited to play some challenges but they absolutely broke my vibe.
-
baksteen#31527
commented
Same here, can't seem to bypass this error message.
-
DSR#17041
commented
This is ridiculous I have the same issue I just want to play. Same problem
On PC and mobile and customer support is not helping! -
Sidney87#00606
commented
Same, don"t have any brawl decks.
-
AetherDragon#19671
commented
Fukin **** .....this means I have to pay attention to reality now? Oh man....they better fix this fast.....this is dangerous.....to lots of people. I'm having this issue and cannot find any solution anywhere. Just rumors about brawl decks causing issues. Which makes sense since I had no problems until I made a few brawl decks and a new patch hit.
-
Zerh#10498
commented
Same here, both pc / mobile. Can't be an ip / network / proxy issue. Let's hope it won't takes weeks to be fixed
-
Kimttar#40145
commented
Same. Tryed a fresh instal on computer and mobile. Tried work, home and mobile network.
-
mojorisin#98717
commented
Same
-
Ziltoid#95492
commented
Same here. Tried login in with different devices and different networks without any success.
-
KiloDeltaKilo#98782
commented
I wouldn’t take years off my life troubleshooting this issue because it is entirely up to Wizards to fix this issue themselves. This problem happens to specific accounts each major update with days, weeks, or months to take to fix. Do a little internet search for yourself, search for “error updating data” mtg arena… it’s is a reoccurring issue going back at least 4 years. Every time this happens Wizards quietly releases a back-end fix but they do not consider accessibility a priority for these accounts. Some effected accounts have been locked out for the entire time between releases. Basically all you can do is wait and accept that fact that others are happily playing the starter decks, drafting, busting open new packs on Arena…but you specifically can’t!
I encourage everyone experiencing this issue to do a quick search and look at the dates of the posts. It is a reoccurring issue they don’t know how to prevent! Bonus: don’t expect any compensation for missed dailies and events because WOTC doesn’t care in the slightest.
-
TheKMitch#45527
commented
Did anyone else here with this bug enter the MKM Story Decks event and have it glitch out on you so you could no longer select a deck/keep playing the event? It seems to be a common issue among those with this problem on Reddit.
-
TheKMitch#45527
commented
Same problem for me on all 4 of my devices. I'm able to reinstall Arena and log into another account with no errors, but my main account is locked out completely because of this bug.
-
swp#23186
commented
Same issue here. Turned off the firewall, windows defender, et al. Deleted the MTGA directory Validated wifi is good. Still no joy.
How is this stalling at the download to install if it's an account issue? Is there some registry setting that got corrupted?
-
Elevenity#29099
commented
I'm also encountering this error. Hoping for a resolution soon.
