Freeze and crash of the general client user interface on PC following the September 12 update
Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.

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The_Mc_NuGGet#88607 commented
When I click on packs icon the screen begins to flash. It’s glitching so hard even when I force quit the program the background screen is still flashing with a ghost mark of the arena screen when the app isn’t even running. Using updated iOS on MacBook Pro.
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Baldo#19331 commented
I have the same problem.
I tried uninstalling and reinstalling the client but didn't work. -
PuentesAmarillos#78443 commented
Experienced this issue for over a week on Windows 11. Uninstalling and reinstalling the client did not help at all, nor did "Validate Bundles". What does seem to have eventually resolved the issue is changing the graphics settings from Custom to Medium.
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Katzmann#89251 commented
]Just manageg to reproduce this bug by installing on a new separate Windows 11 machine. Funny thing is, it only works for me within a Lutris Linux environment.
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MonkeyDoo#64046 commented
I tried the 'Validate Bundles' and didn't work as suggested below. Also tried windows updates, optimising my drives and deleting and re-installing the game but nothing worked. Why haven't they fixed this after more than 2 weeks!!?? Isn't PC the main platform for this game? Really poor.
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lordvanish#18706 commented
Still not fixed? Everytime that i have to open a pack or open a store, or even claim some rewards, i have to open on my mobile, because on PC always crash it.
It sucks, everything wotks just fine, but this is extremely annoying. -
luisic69#58889 commented
188 / 5.000
As soon as I start a draft with people in the best of one, it crashes and in many games as well. I have lost draft games and consequently gems due to these problems. -
Ullr#42914 commented
On windows 10 here, Intel HD 620 graphics. Validate bundles made no improvement. Rest of the symptoms are the same as otherwise reported here. Also, there are no longer published system requirements for MTGA on PC. It's been 2 weeks team, let's get this fixed. ............UPDATE, I tried the suggestion from https://feedback.wizards.com/users/6575812436-darkblack-38819 and changing the settings to Medium from Low seems to have stopped the crashes.
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mykamon#15112 commented
Updated Arena, now it freezes whenever I move the mouse cursor over anything that when highlighted grows larger visually.
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margoulino#09593 commented
All the same on Mac.
Relaunch from Epic games launcher solved the games issues, able to play again, but freezes in all the menus.
Settings --> Report a Bug --> Validate Bundles worked partially but The Shop was still freezing.
Setting the graphics to medium resolved the shop freezing.
Everything seems to work now.
(I don't understand the total lack of help from the support as we're so many experiencing the exactly same problem and clearly due to the update. There's need for a patch, reinstall or something like that. If someone obtain a technical support from them, tell us)
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trooblaz#98935 commented
ATTENTION EVERYONE
Settings --> Report Bug --> Validate Bundles worked for me on 2022 M2 Macbook Air.
Try it!
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Yonco#95872 commented
As commented on this thread, for me on Mac, setting the graphics to Medium resolved it (even though I was previously running on Low).
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Caesiux133#17323 commented
*****---!!!- FIX -!!!---*****
Just found out that using the "Validate Bundles" Option in the bug report menu solved the issue for me when nothing else would. Try that if you can get to it. Last time I couldn't even get to that menu but was able to make it in to do that today and my game seems functional now. Haven't have time to try a match but I can open packs and do other things I couldn't before.
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gustpolo#09437 commented
Also suffering the same. crashes in the rewards and drafts using PC, mobile is fine.
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NZsolti95#76690 commented
It also concerns the Mac platform. I experience the same problems since the September 12 update.
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Yeggypop#67451 commented
Still not fixed :-(. Haven't been able to play for 2 weeks now. Irritating.
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Katzmann#89251 commented
Looking into the network traffic, it happens straight after calling the api.platform.wizards.com (like 2 ms). See attached wireshark log
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Katzmann#89251 commented
The game feezes when I try to start a sealed event. This is a completely newly setup PC (yesterday) with *only* MTG Arend installed.
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Zeusucao#11251 commented
Also installed the game on a different PC and also it does not work
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Zeusucao#11251 commented
The game Freeze and Crashes several times while playng a game and Crashes always when i try to start a Draft