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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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9067 results found

  1. Game froze during standard ranked match

    in middle of a standard ranked match. Game froze in the middle of opponents turn.

    32 votes
    10 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  2. After a victory, I lost a bar in my rank standings instead of gaining one.

    The person I played against conceded the match and it said victory but I still lost a bar in my rank progression.

    36 votes
    8 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  3. Friends List: Game indicates that I am offline, no friends list

    Experienced for first time after the 25JUN2020 M21 update.

    While in client, the friends icon in the lower left hand portion of the screen is empty and does not indicate a number of friends in game. When clicking on the friends icon, I receive a message "Offline - Go online to see your friends"; confirmed connection (the game is running and connection is good)

    Image of the in game message is attached for reference

    54 votes
    22 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  4. Opponents triggers counting down my timer after I hit resolve all

    I get that if I have priority, I need to do something and my timer starts. But after I've already hit "Resolve All", why should I be punished for my opponent playing a deck that has a million triggers?

    61 votes
    27 comments  ·  Gameplay  ·  Admin →
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  5. Upkeep stop not functional

    Playing on mobile. Control the scarab God. Set upkeep stop to activate ability with trigger on the stack. Game automatically resolved TSG trigger without allowing activation. After scrying, upkeep stop would function as normal, giving priority before draw step

    9 votes
    2 comments  ·  Gameplay  ·  Admin →
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  6. Rage Quit Cheating

    It seems that some people have mastered the art of rage quitting without losing. (Similar to pulling the ethernet plug when you were the host on xbox games so you don't get a loss) This is the second person who was about to lose when their countdown timer just stopped and no move has been made for over 10 min on their turn. The only way for the match to end is for me to concede the game. BS.

    10 votes
    0 comments  ·  Gameplay  ·  Admin →
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  7. Economy - Expensive and Unfair

    https://mtgrocks.com/mtg-content-creators-criticise-arena-economy/

    This article articulates very well, the economy issue. I have spent more money on this game than any other ever, and I still feel wholly incomplete.

    This, even compared to buying physical cards. At lest there I could trade.

    WAY TOO EXPENSIVE WITH TOO FEW REWARDS!!!

    8 votes
    0 comments  ·  Gameplay  ·  Admin →
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  8. Infinite Timeout

    Infinite timeout w/ detailed log

    32 votes
    7 comments  ·  Gameplay  ·  Admin →
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  9. Priority

    A few times now I’ve cast a spell and had the game go straight to attacks without me having passed priority. I had W U up and wanted to cast Luminarch Aspirant but was not able to.
    This happened with Seasoned Hallowblade as well. I blocked a Thieves Guild Enforcer, clicked to damage, and was unable to activate the indestructible ability.

    30 votes
    2 comments  ·  Gameplay  ·  Admin →
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  10. Mana *****

    There are days that your software flags me for mana *****. I have quite a few well balanced decks with either the exact or slightly more mana than is required to play my spells. I have to mulligan on these days constantly for mana issues or if I don't the software will load my hand with every card I cannot play and fill my mana pool with worthless mana. This is total BS. I have had games where every double mana card I have in my deck that I have only 1 mana for is in my hand while I…

    23 votes
    1 comment  ·  Gameplay  ·  Admin →
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  11. The worst experience in the game: Tibalt's Trickery

    Please ban me for the languages I use since I will be no longer using the account. Tibalt's Trickery is the worst card, made me completely miserable every ******* time the opponents hit the **** cards they aren't suppose to cast until late in the game, which happened ... you guessed it, 10 out of 10! Or 5 out of 5, whatever. You can check my battle log that I'm not joking.

    I quit Magic forever so please congrats yourselves what a great job you have done, thanks again.

    11 votes
    1 comment  ·  Gameplay  ·  Admin →
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  12. Did not receive XP after leveling up

    Playing on Windows PC. I have no idea how to recreate the bug, but have attached my log. After levelling up on March 11th (around my 10th win for the day), I stopped receiving XP (after 15th win, mastery shows I still have 0 XP into new level where it should be ~5*25 = ~125 XP).

    10 votes
    0 comments  ·  Gameplay  ·  Admin →
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  13. Vito, Thorn of The Dusk Rose + Exquisite Blood

    Vito, Thorn of The Dusk Rose + Exquisite Blood causes infinite loop when opponent loses life or I gain life. In a real game I would win unless the opponent can do something to respond. But in Arena it can trigger infinite loop clause that results in draw.

    Please add a simple if-statement to your clause; if enemy is losing health during any loop like this to prevent the infinite loop clause from activating, because in cases like this it shouldn't result as draw.

    36 votes
    14 comments  ·  Gameplay  ·  Admin →
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  14. Stack size limit

    It seems there is a limit to how big the stack can get. My best guess is 256. While there are few situations where this is actually a problem I found one using scute swarm on mobile since the number of scutes grow exponentially and each ability triggers separately. Since there is technically no limit in MTG rules about how big a stack can get the game code should be changed to reflect this, increasing the limit by a couple orders of magnitude.

    8 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

  15. Can’t see sideboard in draft game

    I can’t see my sideboard in draft mode. I will add a picture. IOS.

    7 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  16. Servor connection LAG a lot

    Hello, the game lag A LOT on mobile... Always searching after servor connection. It is pretty annoying, espacialy during battle..

    9 votes
    1 comment  ·  Gameplay  ·  Admin →
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  17. Game crashing

    good morning.
    the crash game when these cards are played:

    54 votes
    8 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  18. Missing xp points for daily completion

    Only got 500 xp for a 750 xp daily reward

    29 votes
    0 comments  ·  Gameplay  ·  Admin →
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  19. UI Stuck Mid Game

    What happend:
    I was in the middle of a match, and was going to play Sea-Dasher Octopus after declaring attackers, and the UI froze up. Animations still occurred, my timers expired, but I was unable to click anything, pass turn, etc. In the end, the game got stuck at the point where my last timer expired. It didn't auto-conceed or whatever, it just got stuck at the current board state. It has been this way for several minutes while I have been typing up this report.

    I am still able to hover over cards in my hand, and hover the…

    5 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  20. better end step discard interface

    Please create a much better interface for the cleanup step to discard extra cards. Sometimes you need to discard around 15 cards, which means you have over 20 cards in your hand, which is very difficult to work with during the discard phase. The time allowed for discarding should be increased based on the number of cards you need to discard. Almost every time I need to discard 10+ cards, the fuse is running out and if I haven't submitted my chosen cards, it will discard AT RANDOM.

    Suggestion: Make the cleanup phase UI look more like the deck builder…

    15 votes
    5 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues