MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,627 votes

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    4076 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    2,197 votes

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    889 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    2,087 votes

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    620 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 2,054 votes

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    905 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  5. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,860 votes

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    945 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Color Challenge Network Error

    Can’t complete color challenge. I keep getting network error for trying to complete last challenge which is the pvp.

    1,517 votes

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    552 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  7. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    853 votes

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    343 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 749 votes

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    185 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Reaching Mythic rank sets ranks to Beginner

    Steps to reproduce:
    -> Reach Mythic (was in Limited for me)

    Platform: PC

    Actual results I'm experiencing: my Limited and Constructed rank both show as Beginner Tier 0, both in and out of game. When I win a game, I get no update to my rank afterwards - only a "Victory" screen.

    Expected results: profile and in-game should display Mythic tier and rank; end of game screen should update numerical rank.

    Obviously this is really bad :D

    708 votes

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    361 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    705 votes

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    63 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Audio Bug: Audio desyncs then no audio

    Since July 2022 update, after playing a few short games or even one long game, audio becomes de-synced, and then audio cues stop playing, then all audio drops out. Restarting the program fixes it until it happens again after just a few matches. No other problems with game, my audio, or my PC.

    475 votes

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    92 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  12. 410 votes

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    158 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 373 votes

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    29 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Scute Swarm Gamebreaking

    I see no one posted this, but its a bug people are abusing hard even in Play Queue, the combo of making 700 "Scute Swarm" tokens making the opponent timeout or even lag out of the game, instead of the caster being the one timing out, giving free wins by breaking the game, luckily i had ''Peer Into the Abyss + Underworld Dreams'' and a high end PC that left me with 3-5 seconds before timing out and ended up winning even when opponent was spamming emotes thinking he timed me out while game was also lagging hard, this needs…

    324 votes

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    147 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  15. 322 votes

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    195 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  16. No Decks to Choose in Color Challenge

    On the color challenge I was midway through a fight with green and my game crashed. Now it tells me to pick a deck and when I do no decks pop up. It's not auto loading the deck either and I can't play until I can finish green. It's stopping me from ever getting to ranked play.

    302 votes

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    116 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Could not target player

    I am unable to target a player. Instead the emotes appear.

    I'm not able to explain how to reproduce the bug.