MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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876 results found
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Can't Login/ Authentication Failed
Can't login, it says authentication has failed. I was able to get logged in twice, but once I created a Sealed Foundations Event Deck (2000 gems) it would not let me save the deck. It would kick me out and say that I can't connect.
8 votes -
Didn't get daily quest exp & money
Didn't get today daily quest exp & money. I even tried logging out and restarting the game but nothing happens.
15 votes -
Unable to get collection
Title says all. Impossible to connect to servers in a stable manner. The error states 'network error - unable to get collection'.
Tried all possible solutions listed in the troubleshooting section and nothing worked.
Thanks
30 votes -
Land
Lands with conditional effects like Riverpyre Verge aren’t showing the color they add as before, this land adds red and blue when you control an island or a mountain, but since the last update is showing both colors instead of just the one can be added
3 votes -
I can’t log in
I can’t log in. It’s just a black screen. I turned my phone on and off and the same thing. After a few minutes the unable to connect form came up so I tried logging in and out again and nothing. Black screen still. I’m using iOS
3 votes -
Card sleeves bugged
User interface is broken,
Despite having a card sleeve selected I have the ugly scuffed sleeves appearing on my card faces. If this is an April fools it is idiotic to enable without a simple off switch.
I had time for a premium draft today and decided to do something else because the game is bugged.
Related to this being able to suppress your opponents bling (like you can with emotes) would be a great quality of life improvement as they could still enjoy their companion and sleeves while you could skip them. With ever expanding options there are a…
3 votes -
I chose Traditional Draft and the game entered me into Premier Draft.
I entered into Traditional Draft, as I usually do these days (never play Premier anymore), drafted my deck purposefully for bo3, then was shocked to see the UI for Premier draft appear. I lost more games because my deck was ill-suited to bo1 and now I'm down 1500 gems. I would like Wizards to reach out to me and refund me the 1500 gems for this draft.
1 vote -
battlefield
I just downloaded arena today on my dell, which runs on windows. I'm playing through the tutorial, but at a certain point in games cards will go to the stack and resolve there, so that they change to their on the battlefield look while in the stack side of the screen, and they will then stay there, but act as if they're on the battlefield, so enchantments will affect creatures, instants will buff, creatures will block and attack. There is a screenshot below of creatures attacking while they are displayed in the stack. This ultimately leads to some buggy blocker…
1 vote -
Game keeps crashing after i play my first land
I am playing on mobile (Android). After the most recent update, each time I play a match the game crashes after my first land is played. If I try and reopen the app, it attempts to reconnect me to the match and then crashes again.
1 vote -
Bug Since Last Update on Mac OS
Hi,
I have downloaded the last update yesterday. Now the software is totally bugged, it's impossible to launch any games or reach collection.
The software is fine on the main screen until I try to reach any other menu.
I already uninstall/reinstall the soft, same bug.I am on MacOS Sequoia and using Epic Games to download and launch the MTGA Soft.
Best Regards.
1 vote -
Deck Lists and Metadata - Stored as a Matrix
Decks should be an organised matrix. You can have default sorts (cmc, type then cmc, name) but also a custom sort (how the matrix was last updated).
If you are viewing custom sort. A card being changed from column to column, and the deck being saved: this should result in the matrix being updated. So if Lotus Cobra is moved from column1 to column2*, then only display that when viewing custom.
When you open up the deck for subsequent times, show the last selected sort-by (a specific default sort or a custom sort).
The last part of this is allow…
1 vote -
Emote List
When I try to select emotes, it says that you have gone past the number of emote phrases you are allowed to equip, however I only have 9 equipped when you are allowed 15. When I attempt to equip number 10 it says I've equipped more than 15
4 votes -
Network error unable to get collection
Unable to log in since a couple of days. Using a MacBook pro and connecting form Australia.
Network error " unable to get collection" and "there was a problem communicating with server"messages popping out.
This started while playing a draft game and could't log in since then.4 votes -
Mobile Installation Error
When I try to download the app, the initial download is successful but it tells me that I need 3,503MB of disk space. I have over 20 gigabytes so I don't understand why this is an issue. It doesn't work no matter how many times I reinstall.
I have an iPhone 16 pro.
1 vote -
Mastery Orb Emporium multi-selection
Currently the mastery emporium screen only allows you to buy one item at a time, It would be a nice add to have a multi selection that would allow for an allocation of orbs and unlock of all chosen items.
I don't purchase the mastery pass until I have completed it, so the orb trade in is arduous. It would be nice to have a more flexible feature set similar to the open 10 packs at once option.
1 vote -
help article is incorrect
The help article at
https://mtgarena-support.wizards.com/hc/en-us/articles/360001144403-Skip-the-Tutorial
is out of date and incorrect.
1 vote -
launch
game does not launch. black screen, "an error has occurred" that's it. it was working yesterday. broken on 3 different devices on different connections
4 votes -
Inability to take actions at appropriate time
Game doesn't permit taking of actions at appropriate times, even under full control.
For example, I have a land that can cause damage to myself. I have an Essence Cleric in play. If I take damage, Essence Cleric becomes flying. After declaration of combat/attackers by the opponent, I should (prior to choosing blockers) have the option to tap the land, take the damage for drawing the mana, thus triggering the Essence Cleric to become a flyer, thus allowing a block against a flyer.
Futher, this is a wider problem with taking action after attackers are declared.
I had 2 "Get…
2 votes -
Portion of the screen is cutoff in fullscreen mode on a mac computer.
When you go to fullscreen mode on an apple computer, a potion of the screen is cutoff and you cannot read the text of cards. This happens in and out of a match.
4 votes -
Retry connection
The app try to load, but after a moment I have the screen on attached picture. If you retry, it just repeat the same loading and failure page. No pb detected neither on my account nor on my wifi connection.
1 vote
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