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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1218 results found

  1. Color Challenge stuck on resume

    I have completed all the color challenges, but a recent update that made some changes to the tutorial and the "learn more" section of the game has now placed a "resume" option on my home screen. There is nothing to resume, and therefore this flag will not clear. It's bugging me

    202 votes

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    30 comments  ·  User Interface  ·  Admin →
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  2. network error - unable to get collection

    Can't get in to the main user interface. Can't attach a log when no access to the main menu.

    Error displayed: Network error - unable to get collection.

    The client asks either to reconnect, log off or check Arena status server (all operational).

    Restarted my PC, restarted my internet modem+router. Still same error.

    I logged in earlier 6 hours ago, no such problem.

    290 votes

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    179 comments  ·  User Interface  ·  Admin →
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  3. Ent pet is invisible

    My Ent pet is invisible every game on mobile. The only thing that can be seen is the rock that it throws in its animation.

    30 votes

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    13 comments  ·  User Interface  ·  Admin →
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  4. Unable to connect

    Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
    Thx for your respond

    98 votes

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    29 comments  ·  User Interface  ·  Admin →
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  5. Not able to filter lands after MOM update (Android)

    Since MOM update, it's no longer able to filter lands in the deck builder on Android. If you go to the advanced filters, there's no land option, and if you select the land icon on the quick filter, it just filters battles.

    54 votes

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    8 comments  ·  User Interface  ·  Admin →
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  6. ICR Not Displayed After Match

    For a long time now, the ICRs have not always been displayed when a win is made. Have now found that this is mainly the case when the opponent's score is exactly ZERO.

    23 votes

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    9 comments  ·  User Interface  ·  Admin →
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  7. Teferi, Who Slows the Sunset

    2022/06/03 1:03 Japanese MTG Arena, Teferi, Who Slows the Sunset ＋1 Not reflected Not untap.

    318 votes

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    126 comments  ·  User Interface  ·  Admin →
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  8. Authentication failed for (username): Timeout

    Getting the above error when opening the game on windows in the UK currently

    12 votes

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    1 comment  ·  User Interface  ·  Admin →
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  9. When editing deck

    The new update has caused battle in the filters to come on and not let you select the land tab if you switch off battle it switches off the land filter AND REPEAT I can't search for land cards please fix im on android

    36 votes

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    2 comments  ·  User Interface  ·  Admin →
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  10. authentication timeout

    Unable to log in.

    11 votes

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    1 comment  ·  User Interface  ·  Admin →
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  11. Uncommon Daily Win Rewards not being shown

    1. Win a game that would result in a Daily Win card reward like at Daily Wins 5,7,9,11,13, and 15
    2. PC, and iOS both yield the same results for my account
    3. XP progression reward is notified but not the card reward itself
    4. Both the 25 XP and the card reward is shown even if the card would normally be a duplicate of an uncommon I already have four copies of.
    15 votes

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    3 comments  ·  User Interface  ·  Admin →
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  12. Unable to Login - Timeout

    ARENA is not allowing login and presents a time out status...

    11 votes

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    0 comments  ·  User Interface  ·  Admin →
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  13. Unable to Login -> Timeout

    Since today, I am unable to Login. Neither on my phone nor on my PC.

    The error message just says Timeout. After a while, "Waiting for the Server" starts spinning...

    And yes, internet connection is available for both!

    The PC version is actually on GeforceNow. The Phone version is on my Android Device.

    11 votes

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    0 comments  ·  User Interface  ·  Admin →
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  14. IOS app crash after SNC update

    After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return

    222 votes

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    115 comments  ·  User Interface  ·  Admin →
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  15. UI is missing Daily Quests and Games Won wheel

    After completing a match all the lower UI for daily quests, games, and mastery exp disappeared

    2,694 votes

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    1348 comments  ·  User Interface  ·  Admin →
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  16. Unable to Login - Authentic failed for "username"

    Unable to Login - Authentic failed for "username"

    1,455 votes

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    759 comments  ·  User Interface  ·  Admin →
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  17. Chandra, Hope's Beacon

    I'm playing on Android.

    When Chandra, Hope's Beacon's +2 is activated, the mana color selection wheel is partly behind the edge of the collapsed card making selecting blue mana impossible.

    19 votes

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    9 comments  ·  User Interface  ·  Admin →
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  18. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    971 votes

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    480 comments  ·  User Interface  ·  Admin →
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  19. 2000 gold

    There was an Oops! Pardon the Goblins message saying I would get 2000 gold, but then I never got the gold.

    12 votes

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    11 comments  ·  User Interface  ·  Admin →
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  20. Double "Oops! Pardon the Goblins!" message

    I appear to have received this message twice (see attached image), and by collecting the attachments I also received the reward twice. I am currently refraining from doing anything further with the draft tokens I received so as to avoid exploiting a bug if the second message was indeed sent in error. (although admittedly I should have posted this before I even collected any attachments, but at least it should be possible to just remove the extra draft token from my account if needed)

    7 votes

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    2 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues