MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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580 results found
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Teferi, Who Slows the Sunset
2022/06/03 1:03 Japanese MTG Arena, Teferi, Who Slows the Sunset ＋1 Not reflected Not untap.
317 votes -
network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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107 votes -
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Unable to connect
Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
Thx for your respond66 votes -
IOS app crash after SNC update
After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return
221 votes -
UI is missing Daily Quests and Games Won wheel
After completing a match all the lower UI for daily quests, games, and mastery exp disappeared
2,685 votes -
Unable to Login - Authentic failed for "username"
Unable to Login - Authentic failed for "username"
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1,442 votes -
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bronze tier 0
saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?
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963 votes -
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loading card database
unable to join arena after update
infinite loop at loading card databse69 votes -
crash when selecting a deck
the system crash (afer 10 seconds) when i try to change the deck
PC Windows 10
French release
version : 2021.12.0.3961 (3961.902937)
I think this problem appeared since I activated the quest "Alchemy"-
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194 votes -
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Overheating and Battery Draining BRO Update
With the Brother’s War update my phone (iPhone 13 Pro Max) and computer (2022 Microsoft Surface Laptop 4) get very hot when playing for any more than 10 minutes. Battery drainage is also significant.
25 votes -
Problem connecting to server
I am unable to complete logging in. From the log in screen I go to the splash art, then it tries to connect to the server, as would be the last step before seeing the main page with tabs to events and others. It used to not go anywhere, but now it throws up a problem with "loading collection". I was able to log in a few times through desperation, as I wanted to complete my decathon event before the time ran out for it. Once was when I was logged in straight after reinstalling the game, two more times…
13 votes -
Network Error / Can’t connect to server
Cant start the game after initial loading screen. After that it tries to connect to server but it errors.
iOS / Austria11 votes -
Audio
The magic app on IPhone used to let me play music overtop of the app, it no longer does since updating today. Please fix this as I like to listen to other music/podcasts/audio while playing magic.
20 votes -
login authentification failed
Login authentification failed. Can't login.
Need assistance immediately for daily missions10 votes -
No Card name, P/T, or life total displaying
I can't see my Life total, card names, and creature P/T in draft and in regular play.
28 votes -
603 votes
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Server Access Error / Waiting for Server
unable to get collection is the issue and I have restarted and cleared all cache
10 votes -
Unable to get collection
"Unable to get collection" after waiting a lot on black screen. Can't login for almost 4 hours
9 votes -
Audio can’t be properly disabled on iOS anymore
Audio can’t be properly disabled on iOS anymore. It’s no longer possible to listen to a podcast while playing.
13 votes -
Home Screen background is white
After the 10/20/22 updates, on iOS/mobile app, the Home Screen background image is missing. This leaves the screen with the appearance of a bright white background. Overlayed text and images are either obscured or not visible at all as a result.
13 votes
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