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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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2110 results found

  1. Sparky homepage

    After today's update every time I return to the homepage on Windows, Sparky appears and starts talking "Congratulations on completing spark rank..." I have tried listening to the whole speech and following sparky to the codex etc, restarting the game, as well as uninstalling.

    549 votes

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    188 comments  ·  User Interface  ·  Admin →
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  2. Error Updating Data PC and Mobile

    After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.

    …

    121 votes

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    61 comments  ·  User Interface  ·  Admin →
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  3. Indebted servant Bestow Bug

    After Indebted Servant is bestowed, once the enchanted creature dies and the Servant becomes a creature as it falls off, it does not join the row of other normal creatures but instead hides under them like it’s on its own layer, making it hard to target, tap, etc.

    IOS platform, MH3 drafts

    82 votes

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    5 comments  ·  User Interface  ·  Admin →
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  4. Can't login to new account post 5/23 update.

    I can not get into my account. It was created last night on 22MAY2024 and verified through verification email. Today I can not log in.

    90 votes

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    1 comment  ·  User Interface  ·  Admin →
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  5. Jump in Quest Bugged

    150 votes

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    47 comments  ·  User Interface  ·  Admin →
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  6. After the Alchemy: Bloomburrow update, the daily quest XP and the daily win XP are stucked and not increasing

    After the Alchemy: Bloomburrow update, the daily quest XP and the daily win XP are stucked and not increasing.

    At the beginning of the day, I was at Mastery level 32 and 750 XP. I have completed the 500 XP daily quest and the 10 daily wins for 25 XP each. I would have been at Mastery level 33 and 500 XP, but I only recived 25 XP for the first daily win and now I'm still stucked at Mastery level 32 and 775 XP (750 XP + 25 daily win XP).

    725 XP were not credited.

    Solve this bug,…

    37 votes

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    6 comments  ·  User Interface  ·  Admin →
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  7. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    239 votes

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    45 comments  ·  User Interface  ·  Admin →
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  8. Waiting For Opponent

    Endless "Waiting For Opponent..." loop (able to cancel after waiting for 1:10-1:20) during Midweek Magic: Gladiator Community Spotlight event.

    64 votes

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    10 comments  ·  User Interface  ·  Admin →
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  9. Stuck waiting for opponent

    Cannot play the game, whenever I open the app it immediately goes into a screen with the text "Waiting for opponent".

    80 votes

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    17 comments  ·  User Interface  ·  Admin →
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  10. Crash on load after Bloomburrow update

    When the startup sequence finishes "loading initial scene" the application immediately quits to desktop. This has only occurred since downloading the Bloomburrow update a few minutes ago. There are multiple users on reddit that have reported the same issue: https://www.reddit.com/r/MagicArena/comments/1efx123/anyone_else_getting_a_crash_after_the_update/

    20 votes

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    13 comments  ·  User Interface  ·  Admin →
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  11. Claim button not working

    After a match, where I would claim my prizes, the claim page shows no prize, and pushing the button does nothing. I am still able to open the friends list and rotate the screen, so the app is not frozen, i just can’t proceed by pushing the claim button. The only way to proceed is to close and restart the app. I am on an iPhone SE 2.

    15 votes

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    8 comments  ·  User Interface  ·  Admin →
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  12. Sideboarding after bloomburrow update

    Sideboarding is completely broken after the bloomburrow update(android):

    -I can't add cards from the sideboard while sideboarding. It's only possible if I have a copy of the desired card already un the deck, then I'm able to use the "+/-". (Not 100% replicable)

    -Cards removed from the maindeck don't show up in the sideboard or take roughly a minute to show up after removing from the deck.

    -In the deck editor: The deck stays in the sideboarded state after a bo3 and loses it's sideboard.

    22 votes

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    1 comment  ·  User Interface  ·  Admin →
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  13. BUG: Mac Client only works in Full Screen mode after KTK update

    If you launch the Mac client in windowed mode (i.e., not in Full Screen mode), you cannot click on anything. Nor can you easily quit the game! (You have to force quit it, e.g., via the Activity Monitor app.)

    The solution is to delete your preferences so that the MTGA client will open in Full Screen mode by default.

    To delete your preferences, open a terminal -- the Terminal app will suffice -- and execute the following commands.

    $ cd ~/Library/Preferences
    $ rm com.wizards.mtga.plist

    You'll have to log back in and reset your client preferences to taste. Just don't uncheck…

    74 votes

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    26 comments  ·  User Interface  ·  Admin →
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  14. Did not get exp from Quests?

    How come i didnt get exp from daily quests even though i did two of those today? how can i get those 1000exp?

    16 votes

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    3 comments  ·  User Interface  ·  Admin →
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  15. Unresponsive sideboarding

    OS: Android
    First Encountered when Bloomburrow released.

    Has happened to me three times today.

    When sideboarding prior to a third match (i.e. the second time sideboarding in a best of three match). All cards in the sideboard area are unresponsive when clicked, and therefore cannot be added to my deck directly. The only way to affect the cards in my deck is to adjust the quantity by interacting with the ui in the area where my deck is shown, which is responsive.

    20 votes

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    1 comment  ·  User Interface  ·  Admin →
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  16. cant scroll drafted cards

    Issues in draft on mobile since bloomburrow update:

    Can’t scroll up through selected cards during draft

    Can’t move cards to sodeboard

    15 votes

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    6 comments  ·  User Interface  ·  Admin →
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  17. I can't edit any decks.

    Since the update today, I can no longer update any of my decks. When I go to edit deck it just stays frozen on the "Waiting for Server..." screen.

    24 votes

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    8 comments  ·  User Interface  ·  Admin →
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  18. error updating data

    after the last update on march 5 with the relase of alchemy karlov manor i keep receiveng the message of ''error updating data'' i tried to reestart my internet, didnt work, tried to delete and donwload the game again still didnt worked, and this error keeps ocurring in my mobile as well, please solve this problem as fast as you can.

    40 votes

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    6 comments  ·  User Interface  ·  Admin →
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  19. Tiny Bones Sleeve

    Since the last update, the Tiny Bones bundle sleeve is just missing. Doesn't show anywhere in the game. I just left with a standard placeholder.

    19 votes

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    5 comments  ·  User Interface  ·  Admin →
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  20. Daily quest does not register XP on the mastery pass track

    I completed a 500 Daily quest but it does not register the XP on the mastery pass track.

    14 votes

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    1 comment  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues