MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. problem with mass amounts of tokens

    i am on PC, so i am playing a game to test a deck with a friend (see log) and it is based off scute swarm and when i get to a certain amount of tokens it doesn't populate them and i had a prosperous innkeeper and after a certain point it stopped giving me health for all the "new" creatures that were supposed to spawn in.

    if the log didn't help that much, please feel free to contact me with any questions about the issue i would be more than happy to provide more details and help fix the…

    1 vote

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  2. client stuck after disconnect/reconnect, no timeout

    The client crashed, when I got back my avatar changed as always, I couldn't emote and after playing a card the client just got stuck, not even a timeout. Log attached, hope it helps to resolve this, the client has become a lot more unstable lately, don't think a day goes by without at least 1 CTD.

    1 vote

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  3. 1 vote

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  4. fermeture application

    Version PC : Lorsque je lance le duel, quel qu’il soit, au moment ou l'adversaire est trouvé, l'application se ferme. Cela fait maintenant plus d'un mois que je ne peux plus jouer.

    1 vote

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  5. Lost a game in draft after the other player stopped playing and the timeout countdown reached 0

    I was in a draft match and the other players stopped playing, it was sitting on them waiting to resolve a card. Eventually the timeout bar came up and emptied but it never witched phases, it just sat there. In order to progress I had to concede or force quit and reload. I tried the latter because I didn't want to concede the match. When I loaded back in I had lost the game.

    I paid actual cash for the gems to play draft and if I'm going to lose because your client sucks then I'd prefer to get my…

    1 vote

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  6. active match search

    i'm stuck in the loading screen with this message : active match search.
    please help me i can't play

    1 vote

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  7. "Connecting to Server" overlapping Main Menu

    Android
    I don't know what to do.
    Please help or Please request details if necessary
    corrielouw250601@gmail.com

    1 vote

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  8. English Decklist import

    As you know, the most common language of Magic player knowledge is English.
    In other words, the most part of decklists on the web are in English, too.
    Then, why don't you make it enable to import English decklist regardless to the client displaying language?
    It is too bothering to switch the client language for each time when import decklists.

    1 vote

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  9. Consign/Oblivion Unselectable

    On IOS, After using Consign in a match, Oblivion is unselectable and therefore Uncastable. The card itself would be highlighted blue, which means it’s playable, but there is no actual way to even play it

    1 vote

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  10. Auto-concede when hitting Alt+F4, or we have to wait!

    It's common to see opponents get mad when they realise they've lost the match, like when he's 100% milled. Upon seeing he's about to lose at the next draw step, instead of conceding, he just rage quits (probably with Alt+F4). In that case, the game is not finished; as far as the game is concerned, it's just the same as if the app crashed or his connection was lost, so he can hopefully be back in time to resume the game.
    So when I'm about to win and notice the turn isn't passed to the opponent, it's certain: he hit…

    1 vote

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  11. Unable To See Or Apply Tovolar, Dire Overlord Card Style

    Hi, I purchased the Tovolar, Dire Overload card style, but cannot apply it to my deck. The "apply card style" button does not appear for the deck the card is in, and when I filter my collection to it, I have no way of applying the card style that I purchased. I tried applying it via the Collections tab, and it doesn't work that way either.

    1 vote

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  12. MTG Arena doesn't run on Background

    The MTG Arena app doesn't run in the backgroud in the mobile version! Everytime i am playing and need to watch a whatsapp message or quick replay back, or just if i go to the phone main menu to see the weather for example, when return to game, it goes to main screen and keep re-starts loading the server, and initiallizing all scenarius, all images, etc. again....

    Its was a much better user experience if the app runs in the background and didnt closes all the game resourses when you chage from the game window to the phone for some…

    1 vote

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  13. Advanced search terms for symbols stopped working

    The advanced search for symbols (eg: "{ow}", "{o3}") are not showing any results for the collection.

    2 votes

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  14. Android

    I am using android mobile app, I can't say how many times it has passed my turn when I click on the card that is on top of the button. Why are there buttons behind the card, move them to the side so this doesn't happen.
    Also you can't look at your opponents graveyard after battle as the exit button is in the way.
    Please sort out your scaling on the mobile app so these problems don't occur.

    1 vote

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  15. MTGA crash when connecting to a game

    I'm on Windows, and since the release of Capena I've an randomly issue. When I launch a game client crash. ANd when I reconnect to this game, client crash.

    After a delay I can go back to the menu (get kick of the game I guess).
    And i can launch a new game without any issues.

    Since this I experience this bug, I was effaraid to play in ranked and free loose

    1 vote

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  16. Soul-Guide Lantern Full Control Issue

    There is a problem where I had my Soul Lantern in play which has a free tap ability. No matter what I do, I can't pass on having priority between every trigger because I have the tap ability available. The "Resolve All", "Pass until next turn" etc options do nothing to prevent it - it requires me to interact with every trigger no matter what, which ALSO steals my timeouts because I am using a part of my rope for every trigger.

    1 vote

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  17. Historic mode crash

    Every time I want to play Historic mode, the game crashes ! I'm on Pc and I have this issue only on this platform.

    1 vote

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  18. Crash on orientation change and music playing while app is in background

    Since last update (FYI there was android update too)
    If I accidently rotate tablet enough to change orientation the game crashes
    Also sometimes when app is in background music is still playing g

    1 vote

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  19. Cant click no planeswalker site teferi

    I cast Teferi, Hero foi Dominaria and activated the -3 ability to bring the opponent Planeswalker to library, but couldnt click no it after the ability activation.

    1 vote

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  20. Server Lagged Out While Casting a Creature , Spell Stuck in Limbo for Rest of Game

    Server lagged out while i was casting a creature (jetmir's fixer) in the premier draft event , and when it came back online the spell was stuck in limbo on side of the field for rest of the game

    1 vote

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