MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Arena didn't let me discard to hand size

    Is this seriously the bug contact form? A voteable screen? Arena didn't let me discard to 7. I kept clicking but it would never release the screen and forced me to concede. Needs some work. Also this customer service screen should be an email ticket box not an upvote system. Also and most importantly, the new digital only cards along with their hearthstone/eternal knock off mechanics coming to historic are an absolute terrible idea and this kind of stuff will ruin historic. But please fix the discard screen. Everything else is great!

    2 votes

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  2. Visual effect under a card stays after card is gone

    My opponent played Varragoth, Bloodsky Sire who’s preview displays with an additional visual effect under it. When Varragoth, Bloodsky Sire was no longer being previewed the visual effect was still present. This continued for the rest of the match and when reviewing board.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Gelatinous cube Delina tokens

    When attacking with Delina targeting Gelatinous cube, I got two gelatinous cube tokens. Each token had a triggered ability to select a creature, and I picked two creatures from my opponent. Later, when using the activated ability of the tokens to dissolve the creatures, one of the tokens displayed 0 creatures exiled with it, while the other displayed 2 creatures exiled with it (instead of one each). Additionally, after using the activated ability on the token with the two exiled creatures, I was no longer able to use the ability (but I was able to use it in the other…

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Pack seemingly dissolved

    Was rewarded 2 packs, opened one of them and the other COMPLETELY disappeared

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Alguns cards com a mecânica de aventura estão com a descrição toda preta e não é possivel ler o efeito do card

    Alguns cards com a mecânica de aventura estão com a descrição toda preta e não é possível ler o efeito do card

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Veteran Dungeoneer Dungeon Map Disappeared

    I casted "veteran dungeoneer" during my AFR draft game, but the dungeon map disappeared.

    1 vote

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  8. 1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. counter spells through Wards Bug

    the "Ward" mechanic is not allowing me to counter spells when they target my Warded creature

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Spells resolving over planeswalkers

    While playing on Android, I am having complications using the planeswalker's instant speed abilities when spells are looking to be resolved. The complication is that the spell sits right over the planeswalker & there is no way to move it without letting resolve, often not allowing me the chance to use the planeswalker's instant speed ability.

    2 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. PLEASE HELP

    The game won’t stop crashing on my iPad. It’s not the device, this is the only app having this issue. It’s not my internet, I have 5 bars, and every other device in my house is working fine. I have reinstalled 9 times, I don’t think the 10th will be the charm. I’ve run out of ideas to troubleshoot it myself.

    I’ve attempted to reach out for your assistance over the past 2 weeks, receiving no response, and not even seeing my previous posts. And rather than the issue being resolved, if anything, it seems as though the app is…

    1 vote

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Draft Deck Did Not Update After Changing Contents

    While I was building my AFR draft deck I removed the default lands to add specific UST lands. When I removed them I noticed that my deck count was 32, not 23 like it should have been. But I made sure there were no lands in my deck, absolutely zero lands were in the deck builder with my 23 spells, so I figured it was an inconsequential bug. Then when I queued for my first game I noticed the default AFR mountains had indeed been added back into my deck.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. MTGA Client has severe memory leak -- please fix

    Dear developers,
    the MTGA Client has a severe memory leak.
    Could be easily reproduced by monitoring memory consumption / memory allocation during plaing.
    Client starts at about 1.2 GB memory and increases steadily up to 1.9 GB.
    At about 2.0 GB the client gets "sluggy" and crashes.
    I think a lot of the reported problems and crashes might be originated in this programming bug.
    A quick fix would be appreciated.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. UI Improvement

    The smiley face emoticons in the player feedback that asks you if you enjoyed the match are seriously difficult to differentiate. I've clicked on the frowny face on accident three times now. Making them different colors would help a lot.

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Displayable (optional) badges

    I think it would be quite nice to have a badge that can be optionally displayed for Alpha and Beta players. Something small perhaps just our names in a different color? I am very proud that I was in the Alpha program. It just seems to be a shame that I have nothing to show our dedication to the game we all love. please consider.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Starting a game with a friend

    If I start a game with a friend and then navigate away from the start game screen (in this case to type in the chat), I can no longer start the game. There is no way to return to that window. I cannot send a second request. Only way to get out of it is for my friend to cancel and for them to start a new game.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Reimbursement request: UI froze my hand

    In my most recent premier draft match, on turn 6 I suddenly became unable to play cards from my hand. The UI would respond with the "card flicking" sound when I dragged on a card, but the card would not move. By the time I restarted the client I had passed my turn and lost my time bank. The tempo loss from skipping a turn made it impossible to win that game. I would like to be reimbursed for this draft.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Arena codes not working

    I have 4 codes from paper products that are not working. I only signed up to play Arena today and I've had these cards with the codes in my gameroom since I bought the products. I have not used them before (and I've entered other codes from cards that worked). I can send the codes if needed.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Text of XP (or gold) gained shows through card reward with token

    After a victorious match (please clap) I got XP, gold, and a mythic card reward. I revealed the card, which had the ability to create a token pup. The XP or gold earned text, 675 in my case, showed through the pup but the other text did not show through the normal card.
    Please let me know when this is fixed so I can play again

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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