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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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580 results found

  1. UI is missing Daily Quests and Games Won wheel

    After completing a match all the lower UI for daily quests, games, and mastery exp disappeared

    2,685 votes

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    1347 comments  ·  User Interface  ·  Admin →
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  2. Unable to Login - Authentic failed for "username"

    Unable to Login - Authentic failed for "username"

    1,442 votes

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    756 comments  ·  User Interface  ·  Admin →
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  3. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    963 votes

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    477 comments  ·  User Interface  ·  Admin →
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  4. I can´t instal mtg arena

    I can´t instal mtg arena passed 13/03/2020

    844 votes

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    329 comments  ·  User Interface  ·  Admin →
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  5. Missing daily quests, Weekly quests, and experience rewards

    603 votes

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    204 comments  ·  User Interface  ·  Admin →
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  6. Teferi, Who Slows the Sunset

    2022/06/03 1:03 Japanese MTG Arena, Teferi, Who Slows the Sunset ＋1 Not reflected Not untap.

    317 votes

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    126 comments  ·  User Interface  ·  Admin →
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  7. Card Selection disappeared during Draft

    In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).

    I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…

    241 votes

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    9 comments  ·  User Interface  ·  Admin →
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  8. asset error

    started a new update and all i get is a reoccurring "asset error detected" over and over

    224 votes

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    152 comments  ·  User Interface  ·  Admin →
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  9. IOS app crash after SNC update

    After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return

    221 votes

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    115 comments  ·  User Interface  ·  Admin →
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  10. Direct Challenge not working with new update

    Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.

    214 votes

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    55 comments  ·  User Interface  ·  Admin →
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  11. Draft recorded a loss for a canceled game

    I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.

    209 votes

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    23 comments  ·  User Interface  ·  Admin →
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  12. my friend list is not working

    i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case

    197 votes

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    49 comments  ·  User Interface  ·  Admin →
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  13. crash when selecting a deck

    the system crash (afer 10 seconds) when i try to change the deck
    PC Windows 10
    French release
    version : 2021.12.0.3961 (3961.902937)
    I think this problem appeared since I activated the quest "Alchemy"

    194 votes

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    83 comments  ·  User Interface  ·  Admin →
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  14. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    160 votes

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    111 comments  ·  User Interface  ·  Admin →
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  15. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    144 votes

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    39 comments  ·  User Interface  ·  Admin →
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  16. Turn off card / board animations

    Hello.

    Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to

    switch off all the card animations / board animations.

    For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.

    For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.

    Well. I see only advantages in this options doesn't you…

    139 votes

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    16 comments  ·  User Interface  ·  Admin →
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  17. network error - unable to get collection

    Can't get in to the main user interface. Can't attach a log when no access to the main menu.

    Error displayed: Network error - unable to get collection.

    The client asks either to reconnect, log off or check Arena status server (all operational).

    Restarted my PC, restarted my internet modem+router. Still same error.

    I logged in earlier 6 hours ago, no such problem.

    107 votes

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    77 comments  ·  User Interface  ·  Admin →
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  18. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    97 votes

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    24 comments  ·  User Interface  ·  Admin →
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  19. loading card database

    unable to join arena after update
    infinite loop at loading card databse

    69 votes

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    54 comments  ·  User Interface  ·  Admin →
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  20. Unable to connect

    Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
    Thx for your respond

    66 votes

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    21 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues