MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2,349 votes

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    1242 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. 836 votes

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    330 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    549 votes

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    82 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. 521 votes

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    172 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    413 votes

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    47 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    358 votes

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    149 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Missing quest HUD

    Hi,

    After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.

    I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.

    Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…

    347 votes

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    50 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. daily quest

    Can´t see the circles of the daily and weekly quests in the main screen.

    212 votes

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    38 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. friends list

    All the friends on my friends list have disappeared and it says my username is Username#12345. Everything else is normal and on my profile page thing my username is still normal.

    187 votes

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    45 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unable to log in / Unable to resolve player inventory

    Can't play the game anymore as I just see the message "Unable to log in / unable to resolve player inventory."

    Thankfully I didn't spend any real $$ on this game, as I'd be screwed now.

    173 votes

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    106 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. 165 votes

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    99 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Challenges and friends list dissapeared

    After the new update the challenges and the friends pop up don't appear, if I'm challenged there is an animation flame thing that appears, but if I go to click on it the flame disappears

    158 votes

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    40 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. The line feed position of the card text in Japanese is distorted // 日本語でのカードテキストの改行位置が乱れている

    When checking the card text in a Japanese environment, the line feed position is disturbed on many cards.
    The attached image is an example.

    日本語環境でカードテキストを確認すると、多くのカードで改行位置が乱れている。
    添付画像は一例。

    137 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create option to have a static background to improve perfromance and player experience.

    We should have the option to have a static background. This would greatly improve performance and reduce the stress on hardware.

    114 votes

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    20 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Everything shakes after D&D update

    After the D&D update, everthing shakes when you drop a card, even lands, its kind of weird

    113 votes

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    47 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. 109 votes

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    78 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. 106 votes

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    28 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    82 votes

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    62 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Daily - Weekly Quests disappeared

    After playing a few games (some Daily quests already accomplished, I was still on 2/15 on Daily and Weekly quests, New Deck quest in about 3 hour, Mastery level 2) all that bar with quests (Daily, Weekly, New deck, Mastery quests) disappeared.

    I tried to exit and open it again, reset it, tried restarting my PC (Windows), I even uninstalled the game and install it once again (first through Epic than direct from the MTGA site) and the quests have not yet appeared back.

    78 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Play mode switching to Bot Match after every game

    After every game I play the match mode switches to Bot Match instead of staying with the same mode I was previously playing. This is new after the most recent update.

    72 votes

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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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