MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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UI is missing Daily Quests and Games Won wheel
After completing a match all the lower UI for daily quests, games, and mastery exp disappeared
2,667 votes -
Unable to Login - Authentic failed for "username"
Unable to Login - Authentic failed for "username"
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1,406 votes -
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bronze tier 0
saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?
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931 votes -
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I can´t instal mtg arena
I can´t instal mtg arena passed 13/03/2020
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840 votes -
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Black Screen After Today's Update
I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?
641 votes -
602 votes
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friends list missing
Both the Friends List and Daily Challenges disappeared from the homepage.
They were there when the update dropped but disappeared after claiming rewards from completing a few matches
554 votes -
asset error
started a new update and all i get is a reoccurring "asset error detected" over and over
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202 votes -
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Direct Challenge not working with new update
Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.
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202 votes -
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Unable to log in: Attach failed to drop other attach
I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.
198 votes -
my friend list is not working
i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case
195 votes -
crash when selecting a deck
the system crash (afer 10 seconds) when i try to change the deck
PC Windows 10
French release
version : 2021.12.0.3961 (3961.902937)
I think this problem appeared since I activated the quest "Alchemy"-
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168 votes -
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IOS app crash after SNC update
After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return
141 votes -
Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
141 votes -
Create option to have a static background to improve perfromance and player experience.
We should have the option to have a static background. This would greatly improve performance and reduce the stress on hardware.
120 votes -
not letting full screen on mac client
Won't let me go into full screen on the mac client.
120 votes -
Cannot login
Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.
91 votes -
bruenor ability bugged
Bruenor Battlehammer ability is bugged, should be able to pay 0 to equip first piece of equipment, but since latest patch, have not been able to equip anything for 0, the ability to pay the regular cost is still there.
69 votes -
No friend request working!
I send a request, or ask for a friend request, and nothing is happening on either end. Problem is repeatable across 3 accounts and multiple computers.
I even sent my primary account a friend request from my secondary account, and it has never appeared!
69 votes -
waiting for server
game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..
My internet and laptop are fine; this is an issue with arena..
Please help
62 votes
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