MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2,667 votes

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    1346 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 1,406 votes

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    744 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    931 votes

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    470 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 840 votes

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    329 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    641 votes

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    176 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  6. 602 votes

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    203 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  7. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    554 votes

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    83 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. asset error

    started a new update and all i get is a reoccurring "asset error detected" over and over

    202 votes

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    147 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 202 votes

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    53 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Unable to log in: Attach failed to drop other attach

    I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.

    198 votes

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    163 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  11. my friend list is not working

    i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case

    195 votes

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    49 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  12. 168 votes

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    79 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  13. IOS app crash after SNC update

    After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return

    141 votes

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    81 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    141 votes

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    101 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Create option to have a static background to improve perfromance and player experience.

    We should have the option to have a static background. This would greatly improve performance and reduce the stress on hardware.

    120 votes

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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 120 votes

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    34 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    91 votes

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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  18. bruenor ability bugged

    Bruenor Battlehammer ability is bugged, should be able to pay 0 to equip first piece of equipment, but since latest patch, have not been able to equip anything for 0, the ability to pay the regular cost is still there.

    69 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  19. No friend request working!

    I send a request, or ask for a friend request, and nothing is happening on either end. Problem is repeatable across 3 accounts and multiple computers.

    I even sent my primary account a friend request from my secondary account, and it has never appeared!

    69 votes

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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  20. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    62 votes

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    12 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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