MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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876 results found
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49 votes
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Unable to Login - Authentic failed for "username"
Unable to Login - Authentic failed for "username"
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Cattura.JPG 42 KB -
B2E20431-1D4F-49D8-AD10-97EDAE1A18F6.png 493 KB -
unable.jpg 85 KB -
unable_login.png 22 KB -
Screen Shot 2021-08-24 at 12.14.53 PM.png 561 KB -
Screen Shot 2021-08-24 at 12.14.16 PM.png 527 KB -
Captura de pantalla (3).png 156 KB -
image_2021-07-24_020737.png 970 KB -
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bugmtgarena.jpg 76 KB -
Log20210711_150341.log 2 KB -
Screenshot_20210709-094953_Magic.jpg 178 KB -
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Screenshot_20210709-095042_Magic.jpg 1309 KB -
Screenshot_20210709-094953_Magic.jpg 178 KB -
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fail.png 37 KB -
Screenshot_20210708-135351_Settings.jpg 343 KB -
Screenshot_20210708-135403_Magic.jpg 126 KB -
Screenshot_20210708-135351_Settings.jpg 343 KB -
Screenshot_20210708-135403_Magic.jpg 126 KB -
Screenshot_20210708-135351_Settings.jpg 343 KB -
Screenshot_20210708-135403_Magic.jpg 126 KB -
2021-07-08 16_42_34-MTGA.png 157 KB -
Screenshot_2021-07-08-15-36-02-432_com.wizards.mtga.jpg 147 KB -
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Screenshot_2021-07-08-15-36-02-432_com.wizards.mtga.jpg 147 KB
1,500 votes -
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card styles
The card styles tab is bugged or something, i cannot see my colection of card styles and everytime i choose a card that i know i own a card style to i get a "There are no card styles available for this card"
19 votes -
Unable to Connect, Login, etc. Authentication failed: Timeout.
Unable to Connect, Login, etc. Authentication failed: Timeout. Waiting for server. There's a white box spinning. Game has been working all day. Took a break and now it's not working.
33 votes -
Add ULTRAWIDE SUPPORT AND BORDERLESS FULLSCREEN
Add ULTRAWIDE SUPPORT AND BORDERLESS FULLSCREEN
18 votes -
White bar
While playing Bo3 on Android, after sideboarding, a white bar appears on the top part. It stays there even after the game has finished and it covers the main menu tabs.
27 votes -
Message Asset error detected
Hello
From last tuesday I've got the following looped message "Asset error detected, Arena will relaunch to verify asset contents". MTGA Mac version. Unable to log & play. Could you please fix this bug ?
26 votes -
Network Error / Can’t connect to server
Cant start the game after initial loading screen. After that it tries to connect to server but it errors.
iOS / Austria35 votes -
Retrieving asset manifest
I want to play the game, but I am constantly getting “Retrieving asset manifest” on the load screen and nothing else
This is an issue with YOUR app, not my phone, not my network. Don’t try to tell me otherwise, that is a lie.
Fixe it or want a refund from the last purchase I made, which was just before this issue with the app started happening
And you who work at wizards, do not say I put this in the wrong place, just contact the people whose job it is to fix it and get it fixed. Pretty much,…18 votes -
Clicking "Cancel" when waiting for match to start results in a lose if status changes to "Entering match" at the same time
When you click "Cancel" while waiting for match to start (I was playing Quick draft), it results in a lose if the status on the screen changes to "Entering match" at the same time you click "Cancel".
In this log I was able to play one more match, which I won and then when returning to Quick draft -screen, instead of a win I got my third lose.
My suggestion is that there should be some kind of timer in the software for this situation, so you can freely click "Cancel" and the game actually registers it, even if the…
22 votes -
Decklist is Glitched white
There appears to be a problem with the Deck List. It appears to be white and does not show the number of copies of the card in my deck. This is occurring in both deck builder and in traditional ranked play when sideboarding cards. Anyone else experiencing similar issues?
30 votes -
Daily Quests Timer
My daily quests aren't updating. The timer just keeps on refreshing. It is very annoying because I am trying to grow my account and one of my favourite things to do in MTGA is the daily rewards grind. Please fix it.
21 votes -
Unable to connect on wifi
I play on Android and PC. When I am on WiFi I cannot connect. Either the servers fails to connect or get unable to get collection.
However if I put my phone on data I can connect and play as normal.
Tried putting my pc on personal hotspot but no dice though I think that may be a setup thing.16 votes -
Connection lost
I get a "connection lost" message every time I open MTGA on the PC or on mobile. This is not a Problem with my Internet or Firewall.
42 votes -
App stuck on Retrieving Asset Manifest
Mobile app on iPhone. Posted the same a few days ago and issue was fixed for about 24 hours.
When opening mobile app loading screen is stuck on “Retrieving Asset Manifest” then “Error updating data”Have restarted phone, toggled Wi-Fi, uninstalled and reinstalled app. Same issue.
19 votes -
mac
The Mac Client is getting stuck at Loading Decks or Store or Play button.
this happend After update 2023.24.0.1057.986775.Before the update it only crashed sometimes but I could do everything in the game, please HELP!
9 votes -
Asset Error Detected
After the latest update, I can't get in. I get "asset error detected" message. I tried rebooting, uninstalling/installing (both Epic and MTGA), and tried connecting to a different wi-fi. Always the same error immediately upon entering. I'm on a macbook pro.
63 votes -
Cant connect to server
Still can't connect to server and have been trying all day! I tried turning my phone on and off, uninstalling the app and reinstalling it. Nothing is working on my Google phone.
14 votes -
Disable animations
Enter settings that allow you to disable animations.
Specifically, the settings should allow you to disable the animations of: pet, saga cards, all animations in general12 votes -
Black screen on Launch
Black screen on Launch - Aug 11, update
26 votes
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