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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1513 results found

  1. Avatar & Pet crashes: Arena on iPad

    (1) about 1 out of every 8 matches on Arena (iPad) crashes after which I need to log back in to Arena. My chosen avatar then has reverted to Ajani and I can resume the match (with time lost!)

    (2) during deck building, when I want to change the default pet for a specific deck, the app freezes and have to go out and log back in.

    5 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  2. Emotes unequipping

    Every time Arena crashes (which is often because it's an unstable mess) it unequips all my emotes. Either fix this, or reimburse me the paid for emotes as they are essentially a faulty product.

    13 votes
    1 comment  ·  User Interface  ·  Admin →
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  3. Black screen

    Android mobile device. App opens only to black screen. Turned phone off and back on, didn't work. Uninstalled and reinstalled app, didn't work. Maintenance performed on 01/27/2022 and game hasn't worked since.

    9 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  4. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    313 votes
    122 comments  ·  User Interface  ·  Admin →
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  5. Game Constantly Crashing on Mobile

    I am getting fed up with how often I have to restart my game client on mobile or how many times I am basically issued game losses on the ladder when trying to climb to mythic because Arena decides thats all the sudden i can’t click on anything anymore but also it’s my turn and if I don’t respond I’m now roping out and I don’t find this out until it’s warning me that I’m just about to lose that I need to completely restart and 90% of the time the game has ended and my rank is lowered. It’s…

    10 votes
    0 comments  ·  User Interface  ·  Admin →
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  6. Can't report bug

    I can't seem to report a bug about the game getting stuck. The site doesn't seem to explain further as to why my bug could not be submitted.

    31 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  7. I can´t instal mtg arena

    I can´t instal mtg arena passed 13/03/2020

    846 votes
    330 comments  ·  User Interface  ·  Admin →
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  8. loading initial scene crash

    loading initial scene crash

    49 votes
    12 comments  ·  User Interface  ·  Admin →
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  9. All of my emotes are gone

    Playing on iPad, the client crashed while I was in the middle of a game. When I logged back in, all of the emotes I had were gone. When I go to the emotes page in my profile, it displays a message about how I can unlock emotes along with a confirm button. Clicking confirm takes me back to my profile. While on the emotes page, however, I can see behind the message that I have 0/10 stickers and none of the text emotes beyond the default ones. Please restore all of the emotes I had collected. Thanks!

    17 votes
    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  10. Getting: "Authentication failed for _username: Timeout" error when trying to log in on both PC and Android.

    Getting: "Authentication failed for _username: Timeout" error when trying to log in on both PC and Android.

    18 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  11. Auto pass bug

    When using the auto pass button on opponent's turn, it does no work. I still have to click resolve manually on each effect. I use arena on android os. Auto pass functions normally on my turn.

    21 votes
    1 comment  ·  User Interface  ·  Admin →
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  12. Mac client won't run unless started from Epic Game launcher

    Ever since the last update, when I attempt to run the Arena app directly, it starts up as a black screen and shows the Arena cursor, but then never loads the game. The only way I can launch the game is by running Epic Games and then launching from there and the game will start and run normally. This DOES NOT occur on my other Intel based MacBook Pro, where everything is running fine.

    I've attached screenshots and my log file.

    11 votes
    6 comments  ·  User Interface  ·  Admin →
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  13. crash when hitting play button

    When I click on the Play button (main screen), the client crashes (crash report enclosed).

    8 votes
    1 comment  ·  User Interface  ·  Admin →
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  14. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    595 votes
    385 comments  ·  User Interface  ·  Admin →
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  15. black screen with cursor

    Black screen with cursor, after loading screen...

    66 votes
    7 comments  ·  User Interface  ·  Admin →
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  16. Cant log in mobile

    I cant log in. Tried reinstalling the game but its the same. How do i fix this?

    19 votes
    4 comments  ·  User Interface  ·  Admin →
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  17. Daily quests, wins and mastery xp disappeared

    My Daily quests, wins and mastery xp disappeared. Reinstall didnt fixed it Screenshot added

    52 votes
    8 comments  ·  User Interface  ·  Admin →
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  18. Mastery tree problem - I did not receive my cards

    I using orb in mastery tree. But I did not receive the cards

    best regards,
    Armando

    10 votes
    9 comments  ·  User Interface  ·  Admin →
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  19. Bug on daily mission!

    Since de the last update my daily mission dont update, it are with same number mission complete.

    15 votes
    5 comments  ·  User Interface  ·  Admin →
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  20. Ban Paradox Engine, opponent turns take way too long, it's boring

    I just got blew up by my time outs being used in opponent's turn even though i was spamming space bar to pass priority, they were using Paradox Engine to go through every artefact in their library. Not a fun game but I was willing to wait as they were probably going to mill themselves however the game timer killed me. Just ban it, if it's not legal in commander it shouldn't be legal in historic brawl

    18 votes
    0 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues