MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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863 results found
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Suggestion: More Mastery Pass Rewards
Hello! I just wanted to offer a thought. It would be cool to have a few more rewards in the Mastery Pass. It's kind of sad that there are empty cells in the Pass, and it would be awesome to have every cell filled, even with small rewards such as uncommon cards or even uncommon wildcards. Thanks for your time, and have a great day.
1 vote -
rollback
Arena reverts all changes to decks.
I modified 20 cards from one of my decks more than 24h ago AND i favorited that deck AND i played with the new version of it at least 3 times so i know for sure that the changes were applied and playable.
Today, when i open my decks tab, it's the older, non favorited version that appears and the new version is gone.This is the second time i notice such a bug happen in my collection. The last time i noticed it was 1 or 2 months ago.
This is very annoying.…
1 vote -
Red/Blue Deck Invalid with no Warnings or indication of why
(PC, Epic Games Store)
I was trying to play Alchemy, (tried Ranked and Unranked) with a newly made deck and it consistently returns with a "Invalid Deck: Deck validation failed." message after I select "Play".
No further information as to why the error is occurring is displayed, preventing me from resolving the issue on my own.I have tried removing cards one by one and playing, then adding them back when the error still occurred to narrow down the cause of the issue, but was unable to play, leading me to believe it's not an issue of a single card…
1 vote -
Set completionist II Final Fantasy
Can you please tell me why you are unable to help me with this?
It clearly shows I have the entire set 4x of every single card in FF it's glowing golden and fully completed.
The date was 7-19-2025
My name is Brett Moad and I am the owner of this account.
The achievement is (set completionist II)
I have in fact completed all stipulations and the only feedback I get for support regarding the issue is. “ we cannot help you”
Please tell me why? What am I missing in the set? It shows 100% 4x of every single…
2 votes -
Deck image appears stretched / distorted in deck builder
For several months now, some deck images are appearing vertically stretched in the deck builder.
- This only impacts some decks at any given time (often just one deck)
- This issue impacts decks randomly (i.e. it is a different deck t any given time), because if you close and reopen the deck builder, a different deck image will be distorted (i.e. it is not an issue with a specific deck or selected card image).
See attached screenshots of two different decks, taken just 30 seconds apart, before and after I reopened the deck builder screen.
1 vote -
New cards not showing up in deck editor/collection
Hello,
I have packed the following cards from the Final Fantasy: Clash Across Time (FCA) set in MTG Arena:
Zidane Tribal
The Shadow Lord
However, both cards currently appear greyed out and unusable in deckbuilding, despite being legitimately owned.This is causing confusion and preventing me from using these cards in decks.
Could you please investigate and fix this issue? I would also appreciate any compensation if applicable, as this bug affects my gameplay experience.
Thank you for your help,
Ivan2 votes -
deck builder does not open (get endless loading screen instead)
Steam - PC
Steps:
Open deckbuilder (either via Collection tab and clicking any deck, or in limited try to build the limited deck, or view card pool in cube draft)
Get loading animation with message "Waiting for the Server..."
Should open the deck builder screen and let me edit deck.1 vote -
Can't get 6packs gained at pre-release
I joined pre-release of Spiderman last week and I was able to get 6packs of Through the Omen Path at MTG arena.
I started MTG arena today and got mail that says, 'you gain 6 packs for joining pre-release'.
But I can't find any packs at my account.1 vote -
Stormfront Pegasus still not playable in Pioneer
Stormfront Pegasus, which was added in AA4, is not able to be put in Pioneer decks on Arena, even though it is legal in Pioneer, by virtue of being in the 2017 Welcome Decks.
1 vote -
Did not receive the lvl 54 mastery pass reward of 400 gems
I acheived lvl 54 in the Dragonstorm mastery pass this morning, but my account did not receive the reward of 400 gems
1 vote -
BUG: Unbeatable loop due to 2 card combo being played.
I just played someone who had an unbeatable loop with 2 cards, which rendered the whole game unplayable. I was winning significantly, but a 2 card combo just kept looping through over and over until I had then lost and he had won. This seems like it shouldn't be possible - it's definitely a game breaking loop.
The 2 card combo is:
Starscape Cleric
Bloodthirsty Conqueror.I can only imagine there are more combos which would do the same thing, but essentially it loops through:
- Any creature attacking the player
- Bloodthirsty Conqueror causing the opponent to gain that much life
- …
1 vote -
When I open pacs it keeps identifying Snakeskin Vail as a new card. I already have 4 copies in my collection.
When I open Dragonstorm packs it keeps identifying Snakeskin Vail as a new card even though I have 4 in my collection.
1 vote -
Staff of the Storyteller bug
Staff of the Storyteller shows up in the Collection area, but not in the deck-building area.
1 vote -
Why is this so bad??
I've just logged in after being gone for a year and everything is almost unplayable. Wtf happened. I had to open some boosters and they opened the whole pack at one time so I couldn't read each card. This is a much worse situation than reading them one at a time where I can actually read them, and ruins the anticipation of opening packs. Take a hint from the Pokemon TCG app. Then I went to do a draft and there was no way to add lands to my deck?? Useless and terrible. Then when playing a game in the…
1 vote -
How is this so bad
I've just logged in after being gone for a year and everything is almost unplayable. Wtf happened. I had to open some boosters and they opened the whole pack at one time so I couldn't read each card. This is a much worse situation than reading them one at a time where I can actually read them, and ruins the anticipation of opening packs. Take a hint from the Pokemon TCG app. Then I went to do a draft and there was no way to add lands to my deck?? Useless and terrible. Then when playing a game in the…
1 vote -
master pass mythic card rewards
Hi,
I purchased a mastery pass this month completing all 60 levels but received none of the mythic card rewards. It show a tick to say its been completed but no cards were given.
1 vote -
Sleeve
Some time back I purchased the "golgari card sleeve". It was working fine until one of the recent game updates. Now after selecting it for any of my decks it's not applied and it's replaced by the default one instead.
2 votes -
Open pack and a card is missing
I opened a pack and pulled Blessing of the Oracle went to my deck and the card is missing
1 vote -
Mastery pass mythic reward
Mastery Pass reward from level 47 of the final fantasy mastery pass not recieved! I also cannot capture log from Android mobile which is what im currently playing on. But two mythic rewards were not given. I'd expect them to be given since I paid for them.
1 vote -
flickerw
flickerwisp bug i cant put this card in any deck
1 vote
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