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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1361 results found

  1. Deck Shows Incorrect Wildcards Required

    I have imported a deck called "Mono Black Mid" which I want to complete construction of with Wildcards.

    The deck itself is "highlighted" with the coloured Lotus which indicates it should be able to be constructed. In addition, hovering over the deck indicates the following Wildcards are needed to complete the deck : -
    * Common 1 (I have 49)
    * Uncommon 8 (I have 56)
    * Rare 15 (I have 25)
    * Mythic 11 (I have 11)

    Every time I try to construct this deck I get an error message "Not Enough Wildcards - You don't have enough wildcards…

    8 votes
    2 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  2. Cards not found in collection

    Hi, I spent several wildcards to build a deck to play the Baldurs Gate Constructed event, the cards are showing up as having 2 available of each, Earthquake dragon and Monster Manual, however when I try to build the deck I get an error message that the cards are not in my collection. I also spent wildcards for Miirym and Korlessa, but those cards seem to work fine? Hoping I can get my wildcards back, or the cards added to my collection. Thanks!

    14 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
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  3. プレイできる環境下に無いゲーム

    手札の偏りが多々あり、ゲームとして成り立っていない。
    禁止カードになるべきカードが放置されている業況にもあると思う。

    開発陣は早急に対応するか、辞退するしか、
    このゲームは良くならないと思う。
    せっかくの良いコンテンツが悪くなる一方でとても勿体ない。

    5 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  4. Explorer deck building selection

    When deck building an explorer deck, all sets not legal in standard are greyed out, even the explorer anthology. That means I can not look through a specific set to find cards I may want in my deck.

    11 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  5. Purachse from daily deals not added to collection

    I purchased Garruk, Wrath of the Wilds from daily deals. Its not in my collection and gold is gone. Thank you very much.

    10 votes
    5 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  6. デッキのインポートが正しく動かない

    バージョン2022.20.1.4318.962619
    日本語版、デッキのインポートが正しく動かない

    切り崩し (DMU) 89
    冥府の掌握 (MID) 107

    のインポートがエラーになる
    デッキをエクスポートしてすぐインポートしてもエラーになる

    7 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
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  7. Gems when not all rares collected

    I received gems instead of a Rare/Mythic when I had collected all the cards from that set, knowing there is still one I want - hence why I'm buying that set - and because the second pack I I opened gave me another rare. It clearly says on the gem card that I would have had to have collected all the rares and mythics.

    This is not my screen shot, but it shows the same thing for the gem card.

    https://i.redd.it/p1l2lb06lkh81.png

    I want my rare/mythic please.

    20 votes
    11 comments  ·  Deck Building / Collection  ·  Admin →
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  8. Chromatic Meathook

    Meathook Massacre displayed as non-legal standard version, however Chromatic Cube is a historic game mode and uses the Alchemy version. During draft the card is displayed incorrectly, during play the Alchemy (proper) version is used.

    5 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
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  9. Paradox engine broken combo

    I see it's a felt issue: I've been playing against an artifact deck using Paradox engine, I don't mind losing, I would just like to play. After 4th round he took a 5 min long turn repeating the same combo over and over again where I had no say in anything. Either you ban it or you make it something like "congratulations, you win the game". At least we won't lose more time.

    7 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
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  10. Didn't receive mythic mastery level 64 reward

    Didn't receive mythic mastery level 64 reward. Checked collection after and nothing was there as receiving the reward.

    13 votes
    2 comments  ·  Deck Building / Collection  ·  Admin →
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  11. Invalid decks

    Since the last update some of my decks appear as INVALID despite having all the cards. Cloning them or making other decks shows the same thing (INVALID).

    82 votes
    22 comments  ·  Deck Building / Collection  ·  Admin →
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  12. Wrong pet showing

    If I choose the Peaceful Pup pet for a deck (using the deck editing tool, since Pup is not my Default Pet) the game will actually show Hunter's Hound instead of what I chose.

    13 votes
    4 comments  ·  Deck Building / Collection  ·  Admin →
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  13. Card not in collection

    I have two Cosmos elixers in my collection. When i try to build a alchemy deck it says the deck is invalid becase it contains cards not in my collection. There is no option to "craft" the missing card. When i remove one of the cosmos elixers, it does not give me the error.

    9 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
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  14. Color challenge Network error cannot

    Color Challenge: Network Error

    With the rotation of what is standard, I went to update my decks for basic play and I can only use the basic starter decks. I used to be able to update these decks and all I receive is this network error saying unable to update.

    I cannot play other players with basic starter decks, unless I just feel like getting destroyed every day all day. Brawl decks I can edit just fine. Standard 60-card deck play through color challenge though does not let me do anything.

    6 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  15. Received 20 gems in rare slot of Theros pack despite NOT having all of the rares from that set.

    I just finished a Theros Beyond Death booster draft event. I went back to the main screen, clicked "Packs" and opened my prize packs (one at a time). One of the packs (I believe it was the third one) gave me 20 gems instead of a rare, with the mouseover text "You have collected all of the rares from this set". Except I haven't collected all of the rares, I'm still missing about 70 rares to complete my playset. I feel like a kinda got screwed out of the contents of that pack, since I didn't get a rare after…

    8 votes
    3 comments  ·  Deck Building / Collection  ·  Admin →
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  16. Opened pack gave 20 gem reward instead or rare/mythic

    Opened a KHM pack and received 20 gems even while I had numerous missing rares/mythics in this set

    16 votes
    5 comments  ·  Deck Building / Collection  ·  Admin →
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  17. Can't remove card from deck

    I can't remove an the original Cosmos Elixir from a deck after Alchemy altered it. 2021.12.10.3971.904583

    25 votes
    11 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  18. Brawl

    Inconsistencies with the Brawl format.

    Hello everyone, my name is Onnik Islikaplan, and I’m an aspiring content creature. Specifically, my category of content is Tournament Organizer. I’ve been organizing a few tournaments within a Facebook group, and all of the matches are played on Arena. Currently, my next tournament is for the format of Historic Brawl.

    At least, that’s what I’d like to call it. Unfortunately, myself and all 90 of my participants have been experiencing several complications when it comes to practicing for the tournament. The way the tournament will be run is by Direct Challenging each other, but…

    16 votes
    3 comments  ·  Deck Building / Collection  ·  Admin →
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  19. Cannot Add to Decks

    The "Add to Decks" button does not work in several event pages.

    14 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
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  20. Code packs

    I did not receive over 30 packs after I redeemed all of the free codes.

    I tried to restart and even uninstall but still no packs.

    8 votes
    2 comments  ·  Deck Building / Collection  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues