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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1361 results found

  1. Missing rare wildcards

    This is the second time I open a package complete the wildcard wheel and I don't get my wildcard, in this case a rare one.

    25 votes
    4 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  2. Duplicate Protection Not working

    Duplicate Protection is still having troubles (and this site justs sits at "posting comment" forever for pictures). I had it happen right before logging out in this log.

    46 votes
    19 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  3. Unable to save selection for default card style from collection screen

    Reproduction steps:
    1) Click on Decks > Collection to browse cards
    2) Click on a card with a custom style displayed
    3) Choose the normal card style and click Select
    4) Chosen style displays in collection
    5) Close collection screen and go back to Home screen
    6) Return to collection screen and navigate to the same card

    Expected behavior: card remembers the style selected previously
    Actual behavior: custom style is still displayed

    Note: this is particularly inconvenient for Draft because the custom styles display in packs and cannot be disabled there.

    74 votes
    20 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  4. No Mythic Rare wildcard reward

    I just opened a pack which gave a mythic rare wildcard and at the same time I also unlocked the mythic rare pack reward, but I only received one mythic wildcard.

    36 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  5. Quest for new deck did not award deck

    Today I did the color quest to get the deck with the shark on it. (25 White or Green spells) Once Finishing this quest, I did not retrieve the deck and the quest is now on a cool down.
    I was really looking forward to this pre-con also.

    1) Have daily quest (play 25 W/G spells) to unlock new preconstructed deck (UB)
    2) Play in Standard 2021 Play queue
    3) Complete quest during Standard 2021 Play match
    4) See reward for completing quest, Shark deck
    5) Click "claim prize
    6) New Deck not in decks
    Can I get my deck?

    33 votes
    3 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  6. Missing 10 dual colored Starter Decks on pc

    9 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  7. Deck Builder crashes

    Arena crashes recently while deckbuilding without saving the current deck. It happens mostly when you check for deck stats.

    It extremly annoying when you can't brew decks and have to copy paste your deck from the internet just because the deckbuilder its programmed poorly.

    47 votes
    12 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  8. Earn A Deck Not Awarding Deck

    I'm not getting the correct daily rewards on my account, today I didn't get the deck I was getting on a daily basis.

    In daily missions. I was supposed to win a new deck today, I completed the mission but I didn't receive it. The last one I received yesterday was DIMIR HOUSE (black and blue).

    63 votes
    18 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  9. Import Deck Problem

    When I try to import a new deck, a receive an error stating that the string is empty, but i've just clicked on the import button, without selecting anything else.

    30 votes
    6 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  10. Missing Mastery Path Mythic Card Rewards

    I do not receive any of the promised Mythic Card rewards when I complete the Mastery pass levels. This happened for level 29, 39, 49, and 56 (my current level). Please fix and provide the cards to my account.

    26 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  11. CARDS DISAPPEARED

    Hi, after many months i'm back on this game and i've noticed that a lot of my old cards have been disappered! Anyone can tell me how its happened? Especially cards from my old control decks but in general i ve lost a lot of cards!!!

    16 votes
    6 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  12. No gems were given for opening duplicate rares

    I recently opened packs where 20 gems were offered for duplicate rares, but my gem counter didn't go up with each pack opened.

    10 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  13. Wildcards

    I didnt recive the wildcards that you recive from the mastery.

    8 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  14. Packs not visible during draft

    During Zendikar Rising traditional draft, the pack contents were not visible for approximately 30% of packs. After returning to the home screen, and then resuming the draft, the cards would appear about 10% of the time.

    16 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  15. Mastery Pass Mythic Card Reward Missing

    I've purchased a mastery pass this time around and when i've reached level 39 to receive my mythic card reward all i saw was the uncommon "Cauldron Familiar", and im not sure if that was from the daily reward or not.
    Either way im unsure if i got the mythic card and if thats the case what can i do about it?
    thanks in advance

    23 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  16. missing mythic wildcards

    I had 6 rare wildcards and 2 mythic wildcards, when I crafted 2 rare cards I also lost the 2 mythic wildcards

    20 votes
    1 comment  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  17. Wildcard Redeem failure

    Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.

    13 votes
    5 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  18. wasted wild cards

    i used 3 mythic wild cards and a rare but it didn't craft the cards

    17 votes
    2 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  19. Card stuck to cursor

    I was editing my draft deck when I clicked on a card from the rest of my pool and dragged it and it just got stuck to my cursor. Going out of editing the deck didn't help. Moving to edit a normal deck in my collection resulted in the card being stuck mid air and the cards from those spots were placed in the same mid air position. (screenshots attached)

    Only on the first page of the cards collection. It seems to be related to the card position in the edit screen (duhh :D).

    41 votes
    5 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  20. Level 29 Mastery Bug

    Not receiving Mythic Rare card up reaching Mastery Level 29, looks like this is a bug with your game and has been happening to a lot of people. Please fix ASAP as we pay extra for the mastery pass to receive these rewards.

    9 votes
    3 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues