MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2753 results found
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Not receiving credit for daily quest 4/22/2020
My daily quest to cast 20 black or blue spells. I took my BR deck into a few games to work on this.
I have now played and won 2 games and have received no credit for my daily quest or daily win counter. Please assist.
I should be receiving credit for these quests.
6 votes -
disconnect during timed draft
I paid 1,500 gems for a draft and got disconnected. When trying to reconnect I got a black screen and lost out on multiple picks.
3 votes -
I did not receive a prize for an arena cube draft
After receiving 3 losses in an arena cube event, then the end screen did not allow me to claim my prize, and I did not appear to receive any prize at all. It also showed the screen as a deck with 3 losses, but the rest of the screen displayed as if I was not in an event. This was somewhat disappointing because I lost all of my prizes.
3 votes -
Arena crashed 5 times in a row.
Arena crashed 5 times in a row, and I just lost a match in M21 Sealed because of this.
2 votes -
Disconnect from Timed Draft
I got disconnected from a Timed Draft and when I tried to return to it I ended up with a black screen and missed numerous draft picks after paying the entry fee with gems.
2 votes -
Limited rank reset at end of season but no reward given
I tried to play a game of ranked draft before the season ended; however, the game ended up lasting until just after the season ended (12:06 pm Pacific Time). I won my game of limited (ranked Theros) and it assigned me a bronze 3 rank after my game, but did not award me any rank points. It then immediately reset it to no games played but did not give me an end of season reward for my rank, either.
I should have either received a pack for being bronze rank (one pack) or gotten a couple rank points in the…
6 votes -
Premier Draft Description Wrong
Description for the RB Lizard deck in the Bloomburrow Premier Draft is not for the RB Lizard deck but appears to be the MH3 description still.
0 votes -
Made it to mythic but for some reason I am on diamond 3 again
In my last game where i won and should have been promoted to mythic the scale came up and said i was only on diamond 3 i have included log
0 votes -
Daily Challenge Don't Stay Active.
For a while now (a few months 3+) My daily challenges just reset when I don't finish them, so I don't get up to 3 active ones like I should, It's always 1.
0 votes -
Magic 30: Mixed-Up Premier Draft
tive problemas em meio a uma partida; simplesmente não consegui conjurar minhas mágicas e ao relogar só aparece mensagem de erro conforme anexo...
0 votes -
Not getting EXP from any sources
Winning matches (daily and weekly challenges) are not rewarding exp although it is showing the animation as if it were. Possibly it is also not rewarding gold but I haven't been paying attention to that.
Playing on Windows PC
Profile ThaWilkuz#55612
Have played in alchemy ranked and unranked today with various decks. All seem to have the same thing happen.0 votes -
HOLA ECRIBO PARA SABER PORQUE NOME DIERON DOS SOBRES QUE COMPRE
ESPERO QUE ME DEVUELVAN MI DINERO O MIS DOS SOBRES
0 votes -
Wrong Cards in Arena Cube Draft
Played arena cube draft. checked and pool none of these cards are in it and they had mox emerald, black lotus, time walk. Obviously i lost to a bunch of power cards not in the draft pool what is this?
0 votes
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