MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 355 votes

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    145 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Interface did not load after joining game (Mobile)

    328 votes

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    137 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. 316 votes

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    91 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Didn't get mastery reward

    I just completed lvl. 17 mastery and didn't received the reward.
    I missclicked outside of the "claim your reward" field, but I think it usually still gives me the reward. It didn't this time.
    Log attached if it's useful.

    106 votes

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    39 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. 104 votes

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    88 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. 102 votes

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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. MTG Arena crashing on Mac

    First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.

    100 votes

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    72 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. waiting for the server

    Stuck at "waiting for server" after paying to play the new cube draft. I would like my coins refunded and a fix so I can actually play in the draft again.

    72 votes

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    43 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. 59 votes

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    10 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Lost ranking in every non ranked play or bot match

    I lost ranking on un ranked games, either if i win or loose, even with the bot

    53 votes

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    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Infinate "Waiting for the Server" After a Draft Error Message

    I did a Strixhaven draft that ended around 11:30 PDT on 4/15/21. After my last pick, I got an error message saying, "Drafts can't be completed at this time. Please try again later." I force closed Arena because I couldn't do anything while stuck in a draft, and now when I try to log back in, I get stuck in the "waiting for the server" screen. The noise for when the game loads plays, but it's stuck on that screen. I've restarted my computer and opened my account on several different devices.

    48 votes

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    34 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Card disappearing during draft picks

    During a draft, I highlighted a card and started moving it to my deck to pick it, but decided to think a little bit more and let the mouse go. The card disappeared completely, leaving an open space in the pack and making me unable to pick it, even clicking where it was before.

    45 votes

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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Second win in Jumpstart did not award a second rare or higher ICR

    I just won my second game with this particular deck in the Jumpstart event and did not receive a rare or better ICR. I received a handful of gold and two lower than rare ICRs. Thanks for any help.

    42 votes

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    12 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. game crash

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    40 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Standard Event can't select deck

    It let me pay the entry fee (500g) for a standard event. However, when I click the select deck in the bottom right and select a deck, it doesn't let me lock it in. Tried with several different decks legal in standard.

    I also tried the other button (+) for selecting deck, and got the same issue.

    34 votes

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    13 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. game crashing

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    32 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. limited rank does not change

    Hi!
    my limited rank stopped changing, no matter if I win or lose

    32 votes

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    8 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. jumpstart missing ICR

    I've played 2 jumpstart events and in the second one I didnt receive the ICR for the first win.

    After the event I check my collection and counting the rares/mythics I confirm that I miss 1 ICR.

    Recreation: First jumpstart event played and rewarded normally. After the 2nd victory I played, and won, the next game.
    Then I played the 2nd jumpstart event and with the first win it happens also that I level up the mastery pass. I received the rewards for the lvl up but not for the 1st jumpstart victory. Then I played another game and won…

    31 votes

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    8 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Packs do not show in the logs in Player Draft until the first pick is made

    The latest update (2020-06-05) added logging for the picks in Player Drafts, but does not show the first pack in the draft, making it impossible for draft helper programs to advise on pack 1 pick 1. After this first pick, the packs are reported as expected.

    31 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Daily Quest

    As I was completing my daily quest, they have all vanished. I know I haven't completed the daily or weekly wins yet but now I'm not progressing on either. I closed the app and restarted but nothing came back. I dont think it would be appropriate to delete the game and reinstall because the problem more then likely isn't on my side.

    27 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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