MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2603 results found
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win registered as loss
In a premier draft of WOE my opponent conceded but Arena registered it as my third loss of the draft
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Player.log 2 KB -
スクリーンショット 2023-09-09 114601.png 32 KB -
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Screenshot 2023-08-06 120242.png 85 KB -
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242 votes -
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cant play triomes in chromatic cube
The triomes in the cube have a different art style so I can't put them in my deck despite this event should be phantom. I don't own the triomes and I don't want to pay 600 gems to get an art upgrade for a phantom event ????
51 votes -
Quick Draft Quest No Progression
I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.
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Screenshot 2023-10-10 at 1.27.29 PM.png 5558 KB
105 votes -
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Midweek Magic Card Reward Display Bug
After winning the event: Midweek Magic: Phantom Sealed Faceoff - Midnight Hunt for the first time I should receive a card. The reward however is not displayed and it takes multiple clicks on the "Claim" button to proceed. I can't even confirm whether I have gotten a reward at all.
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Captura de pantalla 2023-11-01 101509.png 760 KB -
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no reward.png 1842 KB -
MWM.jpg 498 KB -
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MTGA bug report.png 1878 KB -
Log20231026_095128.log 30916 KB -
crash 2.png 1729 KB -
crash.png 1709 KB
98 votes -
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Quest not progressing
My daily quests have simply stopped progressing when I was almost done with them. Please Wizards, I would really like this extra gold since it's the last day before the new set.
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DD49A54E-3CF4-4B0F-91CD-827A154DFE46.png 8981 KB -
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2023-04-18 10.41.29.805 - MTGA.jpg 397 KB -
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Screenshot 2023-04-18 104408.png 1739 KB -
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UTC_Log - 04-18-2023 12.46.21.log 3924 KB -
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285 votes -
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Starter Deck Duel
Despite winning 3 games in Starter Deck Duel mode with the Black and White deck it did not show up in my Starter Decks.
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mtg bug 2.jpg 285 KB -
mtg bug.jpg 200 KB
325 votes -
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Draft loss bug
Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player
47 votes -
Jump in mission
There is a mission where you have to complete jump in 3 times, I did it once yesterday but after some time it went back to 0, the tokens are 1000g a piece I would very much like to finish the mission, thank you
51 votes -
Win recorded as loss
I was playing OTJ draft with two losses and 0 wins. I won my next match but the app recorded both 1 loss and 1 win. Since that totaled 3 losses, I’m not able to continue.
29 votes -
Prairie Dog multiple activations don't work
I activated my prairie dog twice before end of turn, but it only got 2 counters instead of 3
24 votes -
Jump in Event - stuck
I encountered an error with the jump in event.
I have MTGA arena installed on my windows 10 pc and my iphone X.
Recently I was playing jump in on my pc.
I left it logged in at the jump in event, but i guess it timed out (I had to leave the house)
I continued playing on my Iphone, resigned the event and rejoined, selecting two new packs, continued playing on my iphone.
Afterwards, when I got back home, I continued playing on my PC. I reconnected and It was still on the jump in event, but still showing…8 votes -
Cards changing during drafts
During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.
However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.
Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.
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p3p15.jpeg 66 KB -
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draft bug 2.png 4076 KB -
draft bug 1.png 3070 KB -
Jackhammer exchanged for cabaretti land.log 61 KB -
Cabaretti land changed back to jackhammer.log 67 KB -
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Player.log 9637 KB -
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1,864 votes -
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quick draft currently waiting
quick draft stucked to "currently waiting" screen.
can't face opponents15 votes -
Call A Surprise Witness style not awarded from MKM Story Festival
I was not properly awarded the alternate card style for Call A Surprise Witness from the MKM story decks festival, despite the reward being listed as given out just for entering the festival.
17 votes -
Extra loss in premiere draft
I was playing on PC then switched to mobile and picked up an extra loss somewhere. I was 0-1 in my current premiere draft run, switched to mobile and won a game and it showed me 1-2 instead of 1-1. Any way to erase the second phantom loss?
39 votes -
Premier Draft Gone
Bought into a WoE Premier Draft, played and won a single match, was kicked out immediately afterwards and now Premier draft has disappeared from my options along with the deck. Logging out and in doesn't fix this.
Premier draft was not set to rotate out nor was there a countdown timer on the event ending.35 votes -
Spark Reward for "Jump In" not progressing properly
Spark Reward for "Jump In" is supposed to increment each time you complete a "Jump In". The first time I do it it progresses properly from 0/3 to 1/3. The second time I complete a "Jump In" it doesn't increment from 1/3 to 2/3, instead it stays at 1/3. The third time I complete a "Jump In" it progresses from 1/3 to 0/3. I have reported this bug twice already to you and you haven't resolved it.
21 votes -
Shadow of the Second Sun Skips Post-Combat Main Phase
- Play Shadow of the Second Sun in pre-combat main phase.
- Post-combat main phase begins, triggering the aura.
- After the extra phase trigger resolves, it just skips to the end of turn.
The bug happens consistently, got some straight losses due to this one. Please fix it asap, thank you.
4 votes -
Fix Quick Draft
How to report a bug
1. I was in a quick draft event before the most recent update. The game can no longer find an opponent and it sits "currently waiting" for 10+ minutes.- PC
No match is ever found for my quick draft event that was started before the update.It should match me against an opponent in under 2 mins.
11 votes -
quick draft lost caverns
I can't get into a game in 'quick draft Lost Caverns of Ixalan'. I can queue up, but the queue-screen just says "currently waiting" and nothing happens. I built my deck two days ago and can't play it. I can get into games in other gamemodes normally.
9 votes
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