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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2533 results found

  1. 239 votes

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    62 comments  ·  Events  ·  Admin →
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  2. cant play triomes in chromatic cube

    The triomes in the cube have a different art style so I can't put them in my deck despite this event should be phantom. I don't own the triomes and I don't want to pay 600 gems to get an art upgrade for a phantom event ????

    50 votes

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    2 comments  ·  Events  ·  Admin →
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  3. Quick Draft Quest No Progression

    I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.

    105 votes

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    57 comments  ·  Events  ·  Admin →
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  4. 98 votes

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    42 comments  ·  Events  ·  Admin →
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  5. 284 votes

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    101 comments  ·  Events  ·  Admin →
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  6. 317 votes

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    104 comments  ·  Events  ·  Admin →
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  7. Jump in mission

    There is a mission where you have to complete jump in 3 times, I did it once yesterday but after some time it went back to 0, the tokens are 1000g a piece I would very much like to finish the mission, thank you

    49 votes

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    11 comments  ·  Events  ·  Admin →
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  8. Prairie Dog multiple activations don't work

    I activated my prairie dog twice before end of turn, but it only got 2 counters instead of 3

    23 votes

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    3 comments  ·  Events  ·  Admin →
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  9. Win recorded as loss

    I was playing OTJ draft with two losses and 0 wins. I won my next match but the app recorded both 1 loss and 1 win. Since that totaled 3 losses, I’m not able to continue.

    20 votes

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    2 comments  ·  Events  ·  Admin →
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  10. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    1,864 votes

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    148 comments  ·  Events  ·  Admin →
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  11. quick draft currently waiting

    quick draft stucked to "currently waiting" screen.
    can't face opponents

    15 votes

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    1 comment  ·  Events  ·  Admin →
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  12. Call A Surprise Witness style not awarded from MKM Story Festival

    I was not properly awarded the alternate card style for Call A Surprise Witness from the MKM story decks festival, despite the reward being listed as given out just for entering the festival.

    17 votes

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    5 comments  ·  Events  ·  Admin →
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  13. Premier Draft Gone

    Bought into a WoE Premier Draft, played and won a single match, was kicked out immediately afterwards and now Premier draft has disappeared from my options along with the deck. Logging out and in doesn't fix this.
    Premier draft was not set to rotate out nor was there a countdown timer on the event ending.

    35 votes

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    13 comments  ·  Events  ·  Admin →
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  14. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    15 votes

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    2 comments  ·  Events  ·  Admin →
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  15. Jump in Event - stuck

    I encountered an error with the jump in event.
    I have MTGA arena installed on my windows 10 pc and my iphone X.
    Recently I was playing jump in on my pc.
    I left it logged in at the jump in event, but i guess it timed out (I had to leave the house)
    I continued playing on my Iphone, resigned the event and rejoined, selecting two new packs, continued playing on my iphone.
    Afterwards, when I got back home, I continued playing on my PC. I reconnected and It was still on the jump in event, but still showing…

    3 votes

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    7 comments  ·  Events  ·  Admin →
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  16. Spark Reward for "Jump In" not progressing properly

    Spark Reward for "Jump In" is supposed to increment each time you complete a "Jump In". The first time I do it it progresses properly from 0/3 to 1/3. The second time I complete a "Jump In" it doesn't increment from 1/3 to 2/3, instead it stays at 1/3. The third time I complete a "Jump In" it progresses from 1/3 to 0/3. I have reported this bug twice already to you and you haven't resolved it.

    21 votes

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    2 comments  ·  Events  ·  Admin →
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  17. Fix Quick Draft

    How to report a bug
    1. I was in a quick draft event before the most recent update. The game can no longer find an opponent and it sits "currently waiting" for 10+ minutes.

    1. PC
    2.   No match is ever found for my quick draft event that was started before the update.
      
    3.  It should match me against an opponent in under 2 mins.
      
    11 votes

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    0 comments  ·  Events  ·  Admin →
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  18. quick draft lost caverns

    I can't get into a game in 'quick draft Lost Caverns of Ixalan'. I can queue up, but the queue-screen just says "currently waiting" and nothing happens. I built my deck two days ago and can't play it. I can get into games in other gamemodes normally.

    9 votes

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    2 comments  ·  Events  ·  Admin →
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  19. Extra loss in premiere draft

    I was playing on PC then switched to mobile and picked up an extra loss somewhere. I was 0-1 in my current premiere draft run, switched to mobile and won a game and it showed me 1-2 instead of 1-1. Any way to erase the second phantom loss?

    26 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Quick draft stuck on waiting for opponent screen

    Quick Draft stuck waiting. 8+ minutes last night and almost 4 now.

    10 votes

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    0 comments  ·  Events  ·  Admin →
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