MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Interface did not load after joining game (Mobile)

    328 votes

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    137 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. 104 votes

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    88 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Infinate "Waiting for the Server" After a Draft Error Message

    I did a Strixhaven draft that ended around 11:30 PDT on 4/15/21. After my last pick, I got an error message saying, "Drafts can't be completed at this time. Please try again later." I force closed Arena because I couldn't do anything while stuck in a draft, and now when I try to log back in, I get stuck in the "waiting for the server" screen. The noise for when the game loads plays, but it's stuck on that screen. I've restarted my computer and opened my account on several different devices.

    48 votes

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    34 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Card disappearing during draft picks

    During a draft, I highlighted a card and started moving it to my deck to pick it, but decided to think a little bit more and let the mouse go. The card disappeared completely, leaving an open space in the pack and making me unable to pick it, even clicking where it was before.

    45 votes

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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. 355 votes

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    145 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Didn't get mastery reward

    I just completed lvl. 17 mastery and didn't received the reward.
    I missclicked outside of the "claim your reward" field, but I think it usually still gives me the reward. It didn't this time.
    Log attached if it's useful.

    106 votes

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    39 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. 102 votes

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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. 316 votes

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    91 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Daily Quest

    As I was completing my daily quest, they have all vanished. I know I haven't completed the daily or weekly wins yet but now I'm not progressing on either. I closed the app and restarted but nothing came back. I dont think it would be appropriate to delete the game and reinstall because the problem more then likely isn't on my side.

    27 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Turbo Draft

    I'm playing Magic Arena on Android. I paid the required amount to enter the draft, but after I do so I keep getting an error message if I try to begin the draft. It gives me a connection error, but I can do anything/everything else besides begin the draft so I don't believe my internet connection is the issue.

    19 votes

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    7 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Historic Pauper!

    An Open Letter to WOTC and the MTG Arena team

    Hello!

    I just wanted to write in on behalf of myself and the Historic Pauper community (I'm a moderator in a Historic Pauper Discord server and have been staff/the organizer for approximately half of the Historic Pauper events on MTG Melee) to say that we loved the FNM event. Many of us have played hundreds of games in official MTG Arena events while also playing hundreds (if not thousands) more in player run events or casual matches.

    We are all looking forward to the next Historic Pauper event!

    Cheers,
    PlatypusJedi

    19 votes

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    8 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Daily quests disappeared

    Daily quests have disappeared and despite wins, golds and XP progresses do not increase

    21 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. MTG Arena crashing on Mac

    First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.

    100 votes

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    72 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Daily missions have disappeared

    Hello. Today I don't have access to the daily missions. So I didn't get the daily winnings.

    19 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. FNM: Historic Brawl Deck Selection Bug

    In the FNM: Historic Brawl event whenever I attempt to select a deck with Jodah Archmage Eternal as my commander (with Keruga Companion) I get the "Waiting For Server" screen, but it never goes away. This happens on both Mac and PC.

    I attempted to clone the deck and change the name, but the bug still occurred. I have used this deck in Historic Brawl events in the past.

    12 votes

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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unable to login on android

    When I enter the game in android it asks for my login and then comes a pop up window saying UNABLE TO LOGIN. I've changed my password and it still gives me the same message

    6 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Lost ranking in every non ranked play or bot match

    I lost ranking on un ranked games, either if i win or loose, even with the bot

    53 votes

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    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared

    I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared.

    I still have the card in my collection, but When I go in the sealed event, It only offers me to start a new sealed event.

    I'd like to be reimboursed my 2000 gems.....

    2 votes

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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Quests disappeared

    I'm playing with my smartphone (Android). After a game, my questa (all of them) just disappeared, therefore I'm not getting amy bonus (coins or EXP.) I tried to exit and open again buy didn't work

    12 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. 13 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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