MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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263 results found
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Fighting For My Life In Silver 3
Im in Silver 3. Im disabled but have over 5000 hours in game and have spent over a thousand dollars in this game over my lifetime. As of late Ive noticed drastic changes in matchmaking thats edging me out of the game and making me reconsider my purchasing patterns. Im constantly and consistently getting matched against platinum and diamond players, players up to 3 ranks above me. Id like to point out Ive NEVER been in diamond rank. In over 5000 hours of gameplay, never in limited or constructed have I been above platinum. Ive been matched occasionally against mythic…
1 vote -
reply
JACOB OPERATOR WIZARD REPLY LIKE THIS FOR ANY QUESTION WITHOUT ANY REFOUND FOR PROBLEM I HAVE, AND I HAD THIS,AND EVEN MY FRIENDS BUT WIZARD KEEP REPLYING THIS WITHOUT ANY REFOUND
Thank you for contacting Wizards of the Coast Customer Service. We are sorry that you experienced an issue with your recent MTG Arena event. We have granted the cost of the event to your account for the recent challenges you've experienced.
Please let us know if there is anything we can assist you with in the future.
1 vote -
Suggest lands crashes on ios
On ios, client crashes every time I try to “suggest lands” in powered cube. It will not change lands in response to deckbuilding, and trying to force a suggestion causes a crash. I see similar reports for other platforms but none for ios yet.
1 vote -
Cube draft issues with tamiyo and thran physician
During my cube draft I casted out Tamiyo and he came in tapped due to a function my opponent had. When I casted Ancestral Recall, Tamiyo did not flip. This action actually cost me the win. I’d have gone at least 5-3 instead of 4-3 (maybe more who knows!?) When I used Thran Physician proliferating ability, it did not give me the option to add an oil counter to archfiend of dross. This did not cause me to lose luckily. When targeting myself using Ancestral Recall, it usually takes many attempts to target me, and it’s very frustrating when your…
1 vote -
Daily quests are not appearing
I have completed tutorial, unlock starter decks and so on. But I have no daily quests available.
I'm missing a lot of rewards here.
@WizardsCan you, please, provide some support?
thx2 votes -
two draft pick error TMNT
Yesterday night I try to play a Two pick draft TMNT. During the pick I select two card one was the squirrel i don't remember the other(the game was recommend me to take The Neutrinos). When I drag the Squirrel to my deck, 3 cards arrived (Squirrel, Neutrinos and the other one). I put to my side the Neutrinos then the squirrel vanish to my deck.
I have to install an other browser to try to send this message on IE it doesnt work.1 vote -
Draft glitch causes 2 random cards to be selected if dragging a card when timer runs out
Windows 11. To trigger this glitch, click and drag a card during a draft, but do not let go or select it. While still holding the card, allow the timer to run out. The game will not select the card you are holding, but will instead select a random card (whatever the AI recommends). Now your user interface is glitched. You are unable to click or drag any cards in the next pack. Your only option is to click "Select Card" and take another card the AI suggested. At that point, normal selection is once again possible until you trigger…
2 votes -
Never had issues resolved - 4th try!
My last two issues for playin points and a premier event never got resolved but were marked as such. 20 points and 4000 gems was what i was asking for back. I suspect something went wrong with the system in refunding as I never received points or gems which is out of the usual fast response. I think the original issues were all due to server crashes at the time. While not a big deal, I do spend thousands on this app each year and expect it to work correctly when playing in events. Thank you for looking back into…
1 vote -
Perpetually disconnetion from server
Just loose a draft cause server disconnection. When try to reconnect my turn is finished so I loose my ninja turtle draft without playing!
1 vote -
Encampment came in tapped with a mountain on the battlefield
I played a mountain followed by Dalkovan encampment and it came in tapped - it should have been untapped because of the mountain on turn one. This cost me a game in a standard event. If it was coming in tapped i would have played it first. Leaving an open red makes people think you have removal card in hand.
1 vote -
Strixhaven Pack Reward
After I was done powered cube. I went to claim my reward and I got a strixhaven pack… I don’t think I was supposed to get a strixhaven pack before the release. I got too excited and already opened the pack. So I didn’t think to take a screenshot. But I have strixhaven cards in my collection before the official release.
1 vote -
partita perza evento perzo
ho avviato degli incontri in evento draft. Dopo la ricerca avversario e l'inizio dell'incontro il gioco crasha, facendomi perdere automaticamente la partita...ho perso 750 gemme per via di questo problema.
1 vote -
partita perza evento perzo
ho provato ad avviare degli incontri in evento draft. Dopo la ricerca avversario e l inizio dell'incontro il gioco crasha, facendomi perdere automaticamente la partita...ho perso 750 gemme per via di questo problema.
1 vote -
bug
During a draft I go to pick a card as time runs out. I have it selected but if time runs out while I am dragging it then there are two of the card in my deck and the client crashes. Then I have to wait for the server and I miss several picks.
1 vote -
Price of arena power cube
Its just wild that you have to pay $10 to play in a single event where you don't even get to keep the cards. The cost of this game is prohibitively expensive and it's sad to see people's love of drafting get taken advantage of for a cash grab. This post feels like a shout into the void but I hope wizards sees it and takes a bit of it to heart.
1 vote -
Daily Wins, No Reset each 24h
For the past few weeks, my daily win progression hasn't reset (as it should every 24 hours). I thought it was a game update and that the daily rewards had worsened. But I checked with my friends, and they said everything is normal on their accounts and that it might be a bug on my account or something like that.
2 votes -
Chrome Mox not working
I was playing the new powered draft, had 3 forest and a chrome mox with a green creature exiled with it. I have 4 mana to use. It wasn’t letting me tap the chrome mox for mana. I was trying to cast a 4 cost spell and it said I didn’t have enough mana. See photo
1 vote -
sparky
This is a translation generated by ChatGPT. I apologize if there are any mistakes.
I am unable to complete Sparky’s challenge.
The progress is shown as 2/3 on the screen, but the only ongoing event is the Starter Deck battle.1 vote -
Draft Bug
As of late, when I draft there seems to be an issue with molding my decks. I am unable to move cards from my pool to my deck. It is more costing me gems, but it is very anoying. I have to exit out ands re-enter each time.
1 vote -
I dont get 20 play-in points for placing top 1k in mythic last season
I placed top 890 in ranked in tmnt season and i dont get my play in points. WHY? please i just want to play some qualifiers
1 vote
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