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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2371 results found

  1. won game but counted as loss

    I was queueing for MKM premier draft at a record of 4-2 at about 11:30 EST on March 1st. The loading screen said "waiting for opponent.." for more than a minute so I hit cancel. The game queue cancelled as normal and I was able to queue up again normally. However when I won my next game and was presented with the typical victory screen, it counted the game as a loss and showed me at 4-3 in my draft overview. I was forced to finish my draft at a 4-3 record instead of being able to continue at 5-2…

    2 votes

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  2. I WIN A BO1 DRAFT MATCH .BUT THE GAME SYSTEM SHOW I LOST THE MATCH AFTER MATCH OVER

    I WIN A BO1 DRAFT MATCH .BUT THE GAME SYSTEM SHOW I LOST THE MATCH AFTER MATCH OVER I STARTED THE DRAFT EVENT AT 1st March 2024

    1 vote

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  3. two of same cards in a pack during premier draft

    Used a draft token to sign up for a premier draft earlier. Pack 1 pick 2 had two of the same card in it, the uncommon "Crime Novelist". This has never been my experience in either paper magic or MTGA. Assuming this is a bug.

    Playing on PC on client version 2024.34.10.5192.1053153

    1 vote

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  4. Error during quick draft

    I was playing WOE Quick Draft when I got disconnected. When I got back to the game, I saw the defeat message, losing my match. My internet was fine during the whole period.

    1 vote

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  5. Etali is OP in Momir

    Since the Momir event uses all-land decks, can we please have [Etali, Primal Conqueror] removed from the pool of cards you can create with the emblem? Its rules text in this format specifically translates to "When Etali enters, exile each player's library." If a player happens to get Etali, the odds of having rolled any option to prevent this from being a one-shot game-winning ability are comically low.

    I know Momir is, by design, a chaotically unbalanced format, but one-card wins of this sort are a little much.

    1 vote

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    2 comments  ·  Events  ·  Admin →
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  6. draft a freeze result two lost on the count

    draft only one game beginning this game stop due a freeze result two lost on the count.
    I want the reduction of one ost or the return of the price of the draft

    1 vote

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  7. Could not filter/choose basic lands while sideboarding for a Traditional Draft.

    Could not filter/choose basic lands while sideboarding for a Traditional Draft.

    • I was playing on an iPad.
    • This was the first match of a Traditional Draft event.
    • After the first game, I attempted to change my deck to include non UB colors.
    • Usually, I could click on the gear icon, which gives me the option to select other basics to add to the deck.
    • In this case, nothing happened when I tapped the gear icon.
    • I reset the app. That did not resolve the issue.
    2 votes

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  8. Bug: "Festival: Murders at Karlov Manor Story" rewards

    On the new Festival: Murders at Karlov Manor Story rewards , the first reward "call a surprise witness" is not rewarded.

    6 votes

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  9. Quick Draft - game not registering

    [PC] I was winning a game in Quick Draft. My opponent stopped doing anything for a long while but wasn't timing out. I decided to relaunch Arena. After relaunching, I didn't get reconnected to a game. The score remained the same as before the disconnect. I believe that I was later given a game loss. I would like a refund for the event.

    1 vote

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  10. Cannot get "Call a Surprise Witness" card style in MKM Story Deck Festival

    I already cleared Festival : MKM Story Deck, but I cannot apply "Call a Surprise Witness" cardstyle.
    I think the reason for this is that the order in which these cards are obtained is set to 0. Is anyone else having the same problem besides me?
    Use device : Android

    7 votes

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  11. evento

    Nao recebimento do estilo de carta, apos vencer as partidas no evento.

    2 votes

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  12. No XP for last two wins today

    I did not receive any XP for my 4th and 5th win today (which were the 14th and 15th wins of the week for me), nor the 500 XP for completing a 500/500 Daily quest (I did get the 500 coins, but not the 500 XP). By my calculation, I was shorted 500 + 2502 + 252 = 1050 XP. Please advise.

    Note: I tried repeatedly to include the log file, even trimming it to be below 50MB. But it failed to post each time.

    1 vote

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  13. Momir - Specialize display

    Momir creatures are in a weird in between token state, so they still display the 5 specializations, but have the token status, so can't use them. Pick one or the other please. Seems to be an issue with all the transform DFCs.

    1 vote

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  14. Draft

    Clicked to play a match and after 1:40 in queue I pressed the button cancel, after that it seemed that the "match" was lost.

    2 votes

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  15. Call A Surprise Witness style not awarded from MKM Story Festival

    I was not properly awarded the alternate card style for Call A Surprise Witness from the MKM story decks festival, despite the reward being listed as given out just for entering the festival.

    13 votes

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    3 comments  ·  Events  ·  Admin →
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  16. Expose the culprit card bug on quick draft MTGA on PC

    I was playing a game of draft and my opponent casted "No more lies" on my spell Expose the Culprit. I payed the 3 manas and my spell went to the graveyard without resolving, making me loose the game. I was able to block with my creature with reach if that bug didn´t happend.
    This happended on my quick draft game 4 on 27/02/2023 around 14:10 (Spain hour)

    Attaching to pictures where you can see what a steal was this bug for me.

    2 votes

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  17. Mirror matches

    Allow mirror matches in starter deck duels and similar events. No reason not to have mirror matches. in fact, they will be more fun than some unbalanced pairings

    2 votes

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  18. Greenbelt Radical's morph cost was only 4 mana?

    I was playing in an MKM draft event, and when the opponent only had 4 mana, they were able to turn up greenbelt radical, making me lose the game! How is this fair?

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. draft

    I was playing a match in a quickdraft event, suddenly the game was frozen, the time meters never came to work during my opponents turn, i've been waiting about 10 minutes now, and nothing appens...weird bug, i can't tell what happened
    hopefully i'll get a refund on this one, i'm forced to conced the match in order to leave the frozen game

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  20. draft

    I was playing a match in a quickdraft event, suddenly the game was frozen, the time meters never came to work during my opponents turn, i've been waiting about 10 minutes now, and nothing appens...weird bug, i can't tell what happened

    1 vote

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