MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. ICRs from Standard 2022 only?

    I play lots of Best of One Standard Events. I've noticed the last few days I've been getting ICRs from standard 2022-legal sets for my rewards in those events (In other words, from ZNR, KHM, STX, and AFR only). It's theoretically possible this is just variance, but the odds are starting to get astronomically low that this would continue. I typically get at least four rare ICRs from events each day and I believe I'm on day 5 of seeing only cards from Standard 2022 sets. Even with the gem rewards for fifth+ copies of rares/mythics, the displayed set symbols…

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Sealed Event

    I started a AFR and when I log on(PC or mobile) it tells me I can resume my event but once I click it is saying that I need to pay again. Please help.

    1 vote

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. ドラフトのマッチング開始時にマッチロス

    プレミア・ドラフト:「フォーゴトン・レルム探訪」中に敗北数が2の状態で、
    マッチング開始時に接続切れが発生してマッチロスになり、
    敗北数が3になってドラフトが終了された。
    ドラフト参加費10000ゴールドの補填を要求します。

    1 vote

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Code Magic MidWeek 20/22

    Hello, I played at the new Magic midweek event, from Tuesday, 20/07 to Thursday, 22/07. I contact my local gaming store to obtain a promotional code. But it doesn't work and I'm not the only one in this store to have this problem. The store has a counsellor to come to you. Thank you in advance for tour help.

    1 vote

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Arena on iOS crashed twice while I was playing ranked matches then prompted me to download two different ~40MB updates which made me lose

    I effectively lost 3 ranks because of this crash then request to download. The download takes long as well due to internet problems

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. 不自然極まりない確率操作

    初手の土地の枚数比が尋常じゃないほど偏り露骨にマリガンの回数が増えているのですが、こういった嫌がらせは金輪際やめてください。そろそろ訴訟ないしは消費者庁に報告しようと思います。

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. really?

    i was just in a paid draft. your algorithm mana starved me for all 3 games. couldnt play a single card. 2 mana max and hands full of things i couldnt cast beacuse of cost or wrong coloration. i enjoy this game but the forced lose ratio is getting old.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. Improve fnm rewards

    I've been playing fnm since February, religiously turning in the codes every single week, trying to get the emotes from Zendikar. I missed that set, and was sad about missing the emotes. Anyway - 5 months, every single week - playing, turning in, and getting rewards I don't care about. In that time I got one hedron emote, and lots of sleeves and alt cards I don't care about.

    I wanted to let you know that this is the week that I don't give a **** anymore, and will stop grinding and caring about fnm rewards. 5 months is enough,…

    2 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Traditional Draft doesn't count toward limited rank

    I've been playing Traditional Draft of AFR since it came out, and only just realized that my limited rank is "you need to play a game to get rewards". Turns out, only playing Premier Draft increases your rank. I have to assume that this is a bug, because the alternative is that you looked at the most common limited format in MTG and said "yeah, that's not really limited".

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. bug draft

    estaba jugando un draft, me tiro un mensaje de que se me callo la partida y perdí el game por eso en mi ultimo draft fue esto, al mismo tiempo que me decia que no tenia internet mire mi internet y estuvo andado perfectamente todo el tiempo, creo que fue un problema en el servidor de arena un saludo y graicas!

    1 vote

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Waiting for Server Bug

    I was playing premier draft and all of a sudden there was a message that said "waiting for server" and I couldn't play anymore so I timed out and lost the game, and therefore the event.

    2 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. No Mythic Card reward from Mastery Pass purchased

    I purchased the Mastery Pass for the D&D set. I have not got a mythic card reward twice now. On reward level 12 and reward level 21. Unless the card reward I earned at the same time on the 12th level was supposed to count, which I do not think it should, I am now missing two Mythic Wild cards...if all I am supposed to receive is just a card, then that needs to be explained better in the reward system. All I got for the 22nd level was an uncommon card, which I was figured was from my regular…

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Standard Metagame Challenge Bug - Defeat on the precipice of victory

    1. Happened twice on the precipice of victory with my Sultai deck, enter my winning move, and the DEFEAT screen loads up, and I get credited incorrectly with the DEFEAT
    2. Mac
    3. Defeat, instead of Victory
    4. Victory, instead of defeat
    5. Done
    6. Stop playing
    1 vote

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Draft event, I face players that are not in the same pod as me

    I've had multiple draftrs now where I've played people outside my pod, with similar lists, which by rights shouldnt be possible, which is costing me gems and possible wins.

    I woud expect my drafts would be with the players with the same pod as me.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Block Constructed Events

    With the new way sets are created, it would be nice to see a return to block constructed as a format for competitive play. This was discussed a few years ago, when the revision was first proposed, but it never came to pass. Is there a reason this isn't a thing yet? It would be a nice way to get new players into competitive Constructed play, from the beginning.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unable to Select cards multiple times during draft

    I had a match in Quick Draft earlier (7/17/21) where I was unable to select any card in my graveyard other than the uppermost card when I had played 'Blood Beckoning.' I played it kicked so I should have been able to select two, eventually I timed out and two were autoselected but not the main one I wanted. Then my opponent played 'Acquisitions Expert' and I was unable to pick the cards I wanted to reveal and was forced to time out and let the computer choose which did not work out well and forced me to lose. It…

    1 vote

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. バグが原因でイベントで敗北しました

    マッチドラフト中「ブレイ」がアンタップせず敗北しました。

    マッチドラフトの1500ジェムを補填していただけないでしょうか?

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Viewing Card Styles during Sideboarding caused strange bug.

    I clicked on the 'card style' button in the deck editor during sideboarding and it caused the deck editor to behave extremely weirdly. All cards in my sideboard were hidden, and when I tried to submit my deck, I was given an error saying that decks must contain 40 cards, even though my deck did have 40 cards. I tried clicking on the filter menu to see if resetting filters would make my sideboard cards appear again, and the deck editor then became completely unresponsive. In the end, I was unable to sideboard.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Draft Claim Prize Confirmation

    I accidentally claimed my prize at 1 win and 0 losses. Incredible that there is no way to reverse this, but I understand due to nature of drafting packs.

    Early claim should require your to type in your username or some other prompt. Clicking two orange boxes is not nearly a high enough threshold to close out a paid-for event.

    1 vote

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