MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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959 results found
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Game Crashed on Opponents Turn
Game crashed it just said it was opponents turn for well after the time the game allows for during a round. I started clicking on the report the bug link on Arena and was redirected here.
2025.49.0.8799.11499571 vote -
draft
I couldn't pay the tiered cost of Ice Magic with 6 mana so I was asked for 8 mana.
I would like a refund of 1500 gems.1 vote -
draft
I couldn't pay the tiered cost of Ice Magic with 6 mana so I was asked for 8 mana.
I would like a refund of 1500 gems.1 vote -
Bug
Today, we played a new set . After collecting the deck, I clicked play, the opponent loaded up, the cards, making a decision on the mooligan, and the game resets to the tournament window. There is no check mark about defeat. I click play again, the picture repeats again, a new opponent is loaded and crashes again. And after 3-4 such entrances, (yes 3-4) all 2 defeats light up (it was sealed classic before 2 defeats). Need support! Scare to play(
1 vote -
I won 2Wins in FF premier draft but it only shows 1 Win
PC
esper#629761 vote -
Problem solved user error
I was drafting and logged off when I logged back in I couldn’t find my session. I thought I had been kicked during the maintenance for the Final Fantasy launch. After I reported it as a bug I was able to navigate back to my prior session. Problem solved. I made a mistake.
1 vote -
Draft with token kicked me?
I was playing a Final Fantasy premier draft using a token to play. I had finished drafting cards built my deck and played 3 matches loosing one and winning two. I logged off for a few hours when I logged back on to continue playing , the option to continue never showed up. It was as if I had not drafted at all. I also don’t have draft in my recently played tab. It is only showing formats from a few days ago.
1 vote -
Mastery Pass card rewards not received at Level 58, Level 60, and Level 60+
I am level 67 in the aetherdrift mastery and have never received the card rewards. Level 58 mythic cards were not received
2 votes -
Mastery Pass Orb Not Recieved
I reached level 5 on Mastery Pass today. The system showed that the Mastery Pass Orb was given, but it is not available in my inventory.
1 vote -
timeout
Got timed out after finishing a game in final fantasy sealed? not sure why my game timed out but I am now unable to connect to arena on any of my devices and it gives me the message timeout. Unsure why this bug happened but its very frustrating to not be able to play on release day of a new set
1 vote -
Jump in. overpowered deck
Is this really a deck for jump in? do you really consider this temur deck a balanced deck?
I could easily tell most decks don't stand a chance against it1 vote -
Card Rewards Not Received with Mastery Pass
Card rewards not received at max level Aetherdrift pass. Did not receive mythic card reward at level 58
2 votes -
Bug- Game crash after changing from fullscreen to window
I was playing the chaos premier draft and chnanged my screen from full to window while my turn started then the game crashed.
1 vote -
Sealed
I do not like sealed events for any type of competitive event. Can we start offering draft or anything else instead?
I understand why you are designing the game how it is currently designed and distributed. However, it is very clear that designing for competitive sealed is not a priority at all. I agree with this approach given that sealed is mostly played in prerelease events but I do not believe it is appropriate for any sort of competitive level event. While I do believe that sealed CAN be skill testing, I currently do not believe that the skill expression…
2 votes -
A safety valve to allow players to retire decks in phantom draft MWM
This week's phantom draft has made it clear that we need an option to retire a phantom deck and draft a new one. Obviously we don't want this to be something that can be abused, but if a player loses say 3 game in the event, there should be an option to retire and redraft.
This keeps the event fresh, while also allowing players who have a below average draft to try again, instead of having a potentially miserable experience where they can't progress towards the 3 wins for the event. Given this is a low stakes event, concerns about…
1 vote -
retire decks in phantom draft
This week's phantom draft has made it clear that we need an option to retire a phantom deck and draft a new one. Obviously we don't want this to be something that can be abused, but if a player loses say 3 game in the event, there should be an option to retire and redraft.
This keeps the event fresh, while also allowing players who have a below average draft to try again, instead of having a potentially miserable experience where they can't progress towards the 3 wins for the event. Given this is a low stakes event, concerns about…
1 vote -
Bug Crítico na Carta "Cerco da Estepe Deserta" Impediu Jogabilidade no Draft (10.000 Moedas perdidas)
Prezada equipe de suporte do Magic: The Gathering Arena,
Escrevo para expressar minha profunda frustração e solicitar o reembolso integral de 10.000 moedas investidas em um evento de Draft recente. Minha experiência neste evento foi severa e irremediavelmente comprometida por um bug crítico relacionado à carta "Cerco da Estepe Deserta".
Durante múltiplas partidas do referido Draft, a habilidade da carta "Cerco da Estepe Deserta" falhou consistentemente em ser desencadeada conforme descrito em seu texto “MARDU”, pois a minha criatura morreu e não fez com que o oponente sacrificasse alguma criatura dele, e isso aconteceu várias vezes principalmente com criaturas que…
1 vote -
対戦相手のクリーチャーを倒しても､『《破滅の刃》での死 』のカウントが増えない
対戦相手のクリーチャーを倒しても､『《破滅の刃》での死 』のカウントが増えない。
このような『実績』での不具合が、やたら多く現れる。2 votes -
Game didnt count win after winning.
After swinging in for lethal, my opponent didn’t block instead he stalled until the timer ran out. However when the timer ran out the game froze and then cut to the opening menu. The game didn’t count the game as a win or a loss however I lost a great bit of rewards because it didn’t count the winning game.
1 vote -
Draft loss bug
Hi, I just lost a major draft game before even playing it. I got disconnected and was sent back to the draft title page during the hand selection screen, causing a loss without even getting to play. It really sucks. Lost a token.
1 vote
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