MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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959 results found
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Draft loss bug
Hi, I just lost a major draft game before even playing it. I got disconnected and was sent back to the draft title page during the hand selection screen, causing a loss without even getting to play. It really sucks. Lost a token.
1 vote -
Arena Cube exited match and counted it as a loss
Device: Android, Google Pixel
Event: Arena Cube
Description: I was on the draw. While my opponent was taking their turn, the game quickly changed to a loading screen, then took me out of my match. The game did not say draw, win or lose at this point. I had no losses in the event yet. I quickly entered a new match, which played as normal. When I lost this match, I now saw 2 losses on the event rather than just 1.
2 votes -
loss with out losing
I was playing Arena. In the middle of the Chaos Draft event, the game suddenly stopped and said I had lost connection. After a few moments, it returned to the event home screen and let me join a new match. After I won that match, I was taken back to the event page with a loss that caused me to reach three losses.
1 vote -
Achievement "need for speed" Progress doesn't trigger
I was wondering the last days, why I have 0 Progress at this achievement, because I'm playing a Deck with mostly Haste-Attacks.
So this time I checked it out in my last game and still have 0 Progress at this achievement.(v 2025.48.50.8733.1147079)
1 vote -
Draft Lost
During the last match of a draft the client stop working and when connected to the match gives an instant loss. Mixed draft 1500 gems 10000 gold
1 vote -
match loss by arena reseting the match
While in drafth the game terminate the second match and send me back to the lobby of the drafth.. not count the second game has a win or loss, then, afhter game 3 arena count the game it therminates has a loss and clossing the event for me.
3 votes -
Kicked from tournament game early
Kicked from game before winner was decided. Sent to lobby where no immediate loss showed. Played again and ended tournament with 4 losses.
2 votes -
Missing Mastery Orbs Rewards
Hi there, I have spent 2 mastery orbs claiming overlord hauntwood and unstoppable slasher but they are not added to my collection.
4 votes -
Draft loss without playing the game
On May 25th, around 15:30 Italy Time, I had just finished the draft portion of a Premier TDM draft.
I was on my home PC, with Windows 11 installed.
During the first or second game played (The other one was a loss), I started the match, and after a couple turns my opponent didn't take any action,and his time fuse started to consume
Without ending the fuse, the game brought me back to the main screen
No win or loss was displayed in the result screenLater, I connected with my mobile to Arena, and instead of the single loss…
1 vote -
Disconnect not reconnecting during draft, resulting in loss
The game has not been reconnecting to disconnected matches. I get taken back to the screen where I can begin matches, but when I hit play, which usually reconnects to my match in progress, I start a new game even though my already existing one appears to still be active, as I'm guessing I time out and receive a loss while playing the other.
This resulted in me somehow ending with four losses, a clear indicator of a bug. Screenshot demonstrates this.
This cost me my 750 entry, as my run ended before I could play my matches. I'd like…
4 votes -
Can't put land back in my cube deck
During the building of my deck I put all lands aside, but now I can't put Xander's Lounge back in. When I click it the game offers me to buy a alternate art which I don't want and dragging it in doesn't do anything.
3 votes -
Game froze during game
Game froze during game and I lost my draft gems. I want my gems back
4 votes -
Sparky's Challange disappeared after 2 wins
I'm a new player, after winning the second battle of Sparky's challenge, I didn't get the reward for that battle, and the Sparky's challange event completely disappeared, both from the main screen and the Events tab (Play->Events), and Sparky commented that now I'm ready for the Starter Deck Duel. I'm really disappointed, because I wanted to try out all 3 event decks and get all the event rewards.
4 votes -
Game loss after loosing connection for 5 seconds
You will have to make some changes in when the connection is gone for a few seconds, instead of getting a game loss, give people some time to reconnect. In Magic online you have 5 minutes to reconnect before you will recieve a game loss. I had now more then 3 times that i was winning a game but gettining a game loss for loosing connection for 5 seconds while my internet was doing just fine. And when you are playing events for 2 boosterboxes, getting a gameloss is just a big disadvantage!
2 votes -
Constantly getting kicked out a match
most of the time (90%) I’m in a match no matter if I’m losing or winning I’ll get kicked! Tried on several network and 2 platforms (pc and android tablet), it is all the same.
4 votes -
Shadow of the Second Sun Skips Post-Combat Main Phase
- Play Shadow of the Second Sun in pre-combat main phase.
- Post-combat main phase begins, triggering the aura.
- After the extra phase trigger resolves, it just skips to the end of turn.
The bug happens consistently, got some straight losses due to this one. Please fix it asap, thank you.
10 votes -
Extra loss in premiere draft
I was playing on PC then switched to mobile and picked up an extra loss somewhere. I was 0-1 in my current premiere draft run, switched to mobile and won a game and it showed me 1-2 instead of 1-1. Any way to erase the second phantom loss?
55 votes -
Event selection - Add option to hide/disable Alchemy events and news
I hate Alchemy. I prefer best of one premier draft of the current set. I play a lot of drafts. Muscle memory has me expecting my draft selection button to be in the same place on the screen every time I go to select my event. Every time you add an alchemy event you put the alchemy button right where I expect my Non-Achemy premier draft button. Today I clicked the wrong button. I did not realize it until the draft started. I did not enjoy my event. If you add an event please find a way to keep it…
2 votes -
Game Loss for Games I could never play/finish
Yesterday I went into a Premiere Draft and my record was 1-1. In game 3 I was pretty close to winning, when suddenly my game crashed without a bug reporter and just sent me to thehomescreen. After I opened the Arena client again however it didn't let me connect to the game and instead put me at the homescreen.
At first I thought tough luck, game loss due to a DC, but instead the Premiere Draft screen was still 1-1 and I could start a different game. After I clicked that, at around 20 seconds I got kicked out of…2 votes -
draft crash and impossible to reconnect 2 times in the last 7 days
This happened to me twice last week: playing a quick draft event game crashed in the load scrren, closed and return to windows desktop. Then, I tried to reconnect few times and the same happened. I surrended and lost my match
Today it happend again. I needed to restart my pc to run the game again
Very frustrating, hope you fix this soon.
Please fix this bug
2 votes
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