MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
959 results found
-
Unable to join premier draft
I keep getting locked into "Network Error: Unable to join event" for Premier draft. Now, I can't play anymore.
Then, I tried to submit this bug and got a 404 error.
14 votes -
Card Selection Bug in Premier Draft
In a draft I was indecisive in picking a card. As time ran out I attempted to drag a card into my deck. The originally selected card was placed and maybe the other card, I don't remember what I was picking between. Afterwards I was unable to see any of the cards in the other packs. Closing and reopening the game allowed me to see the cards, however there was a Moon-Circuit Hacker in my deck that I definitely didn't pick myself.
17 votes -
Network Error Premier Draft
Premier draft will not begin after taking my gems. "Network Error"
15 votes -
Draft
During the pick phase of a Crimson vow premium draft the game freeze and was impossible to continue the draft phase. Must play the draft with random cards...
21 votes -
Unable to join Premier Draft
Put 1500 gems on premier draft and when trying to join queue i get "network error: unable to join event".
Please fix or refund or fix and refund!
14 votes -
12 votes
-
Did not receive Draft reward
I won three games in a Crimson Vow premier draft. The reward (1000 gems and two packs) appeared on screen with the Claim Reward button, but after that I did not have those rewards.
26 votes -
Premier Draft - Network Error: Unable to join event. Please try again later.
I got this message attempting to join a premier draft. Now, I'm locked into this message. When I go into premier draft, it shows the "Start Draft" button, and when I click it, I get this message.
I've tried restarting Arena and my computer. There's no option to resign. I'm locked into being unable to play premier draft.
11 votes -
Unable to join event
Joined premier draft. Upon trying to join queue, i get "network error: unable to join event. please try again later." Persists after restart and reinstall
11 votes -
Historic Pauper!
An Open Letter to WOTC and the MTG Arena team
Hello!
I just wanted to write in on behalf of myself and the Historic Pauper community (I'm a moderator in a Historic Pauper Discord server and have been staff/the organizer for approximately half of the Historic Pauper events on MTG Melee) to say that we loved the FNM event. Many of us have played hundreds of games in official MTG Arena events while also playing hundreds (if not thousands) more in player run events or casual matches.
We are all looking forward to the next Historic Pauper event!
Cheers,
PlatypusJedi…
93 votes -
Loss registered without a match played
During arena decathlon event 3 I hit cancel to stop queueing and the event registered a loss. As a result I did not get to play the full number of matches allotted to me. I would like a refund of the 2k gold entry fee.
17 votes -
Premier Draft
Received Network error when trying to "start" the premier draft event.
24 votes -
Arena quick draft
Quick draft not registering. I paid 2 times for quick draft.I play 1 game and when I try to play next round the quick draft is non existent. It asks me to pay again for draft .
24 votes -
Didn't get daily quest XP?
Completed a 750xp daily quest, and now I'm still only 725xp toward the next mastery level. Did I not get the XP because I finished the quest in a Mirror, Mirror game?
32 votes -
End Season Rewards
Did not received packs this season on rewards
22 votes -
Game loss without playing
Hi,
I made a premier draft deck. Went to play my first game - I saw my opening hand but was not able to keep or mulligan then it suddenly went black, and after some time the program went back to the draft screen with the option to play a game, but did not register a loss at that stage. Then later I came back to the screen and it registered me a loss for the draft - but I did not play the game, and I was not able to play it. This is unfair that I am not…61 votes -
Unable to sideboard or rejoin game
I tried to concede from game 1 from the Std Metagame Challenge, and when I tried to click settings I missed and closed the window, closing the client. When I reloaded the client, the game was still active and so I conceded the game as normal. However, I was unable to see my deck (only my sideboard), or confirm any deck configuration, instead seeing the screen as shown in my file. I couldn't rejoin the game after multiple attempts, and could only concede from the settings.
-
sideboarding.png 1689 KB -
mtgacrash2.jpg 383 KB -
mtga crash.jpg 734 KB -
Game where sideboarded out shock and dragonfire.PNG 3918 KB -
Log20200502_164552.log 30 KB -
Capture.PNG 1877 KB -
Untitled.png 2680 KB -
Log20200425_154800.log 52 KB -
ArenaBug.JPG 202 KB -
MTGA failure bug.png 3001 KB -
Screenshot.PNG 1290 KB -
Log20200425_094122.log 8 KB -
sideboardbug.png 2017 KB -
MTGA Bug.PNG 2104 KB -
Log20200424_232621.log 12 KB -
Bug.JPG 268 KB -
bug.png 967 KB -
Log20200425_111219.log 455 KB -
Capture.PNG 2239 KB -
sideboard.png 2662 KB -
Glitch in MTG Arena 4-23.png 2791 KB -
MTGA 24_04_2020 6_58_44 AM.png 2908 KB -
YeIXL2o[1].jpg 393 KB -
Log20200419_204500.log 4059 KB -
Log20200419_221848.log 5467 KB -
Log20200419_175450.log 136 KB -
Log20200419_180450.log 5233 KB
379 votes -
-
Deck strength matchmaking in historic brawl
The deck strength matchmaking is super messed up in the permanent brawl queue. Before the last patch it was working great and I generally got matched based on power level, now I just get matched vs fully tricked out decks with s tier commanders like golos no matter what power level the deck I choose is. If you don't factor the commander and deck strength back in I am just going to quit historic brawl.
13 votes -
game crash
the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game
208 votes -
frozen draft
Client frozen during ranked draft.
Hopefully a refund for myself and all of my draft partners. forced to leave draft and unable to drop from premier drafting because of the frozen draft state.
265 votes
6U@MU5%25V%7D(UNR.jpg){kind=link}
.png){kind=link}
![YeIXL2o[1].jpg 393 KB](/assets/219940678/YeIXL2o%5B1%5D.jpg){kind=link}
- Don't see your idea?