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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1593 results found

  1. Daily Win Count wrong after Midweek Magic

    I played Midweek Magic today, and eventually earned 3 wins. After going back to the main screen, my Daily Win Count shows 2 wins (which is impossible). Is it just a graphical glitch?
    For what it’s worth, I did clear two daily rewards (750 gold ones), during the same match where I got my 3rd win.
    I play on iPadOS, running the most current operating system and app version.

    5 votes
    1 comment  ·  Events  ·  Admin →
    How important is this to you?

  2. IMH Mastery Pass not giving Rewards

    I did not get the 2 uncommon or 2 mythic rare reward cards for passing level 9 of the new Innistrad Midnight Hunt Mastery pass nor did I receive the rewards from level 3 and level 7. No reward screen is coming up to show what is earned along with the missing button to "claim". I have not seen this at all so far on this Mastery Pass. Also, the small notification beacon under the "Packs" option at the top has been missing, even if you have new packs waiting to be opened. Less of an issue, but an issue…

    9 votes
    0 comments  ·  Events  ·  Admin →
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  3. Game got stuck after opponent timed out, registered as a loss for me.

    After my opponent used his/her time out, the game got stuck. After I reloaded Arena, there was a loss next to my name.

    9 votes
    1 comment  ·  Events  ·  Admin →
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  4. MTG Arena crashing on Mac

    First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.

    130 votes
    92 comments  ·  Events  ·  Admin →
    How important is this to you?

  5. frozen draft

    Client frozen during ranked draft.

    Hopefully a refund for myself and all of my draft partners. forced to leave draft and unable to drop from premier drafting because of the frozen draft state.

    246 votes
    113 comments  ·  Events  ·  Admin →
    How important is this to you?

  6. game crash

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    189 votes
    24 comments  ·  Events  ·  Admin →
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  7. Deck strength matchmaking in historic brawl

    The deck strength matchmaking is super messed up in the permanent brawl queue. Before the last patch it was working great and I generally got matched based on power level, now I just get matched vs fully tricked out decks with s tier commanders like golos no matter what power level the deck I choose is. If you don't factor the commander and deck strength back in I am just going to quit historic brawl.

    9 votes
    1 comment  ·  Events  ·  Admin →
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  8. game win counted as win and loss after cancelling matchmaking

    Platform:
    - PC

    Initial State:
    - record of 2-1 in Ikoria Quick Draft
    Steps:
    - queued up for a game in Ikoria Quick Draft
    - state changed from waiting to "entering match..."
    - waited at this state for two minutes (see screenshot)
    - pressed cancel
    - observed stated of Ikoria Draft Event screen and saw my record was 2-1
    - queued up again for Ikoria Quick Draft
    - played and won against opponent
    - was taken back to home screen for Ikoria Draft Event

    Expected Result
    - record of 3-1
    Actual Result
    - record of 3-2, so it seems as…

    17 votes
    2 comments  ·  Events  ·  Admin →
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  9. Traditional Draft

    I paid 10,000 coins for a traditional draft and was disconnected.
    Now Traditional Draft is off the schedule and I'm out 10K Coins.

    12 votes
    3 comments  ·  Events  ·  Admin →
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  10. ドラフトで相手が投了し勝利したのに敗北の結果でした。

    ドラフトで相手が投了し勝利したのに敗北の結果でした。

    18 votes
    4 comments  ·  Events  ·  Admin →
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  11. 750 Xp from quest not giving 750XP ( PC )

    Atm finished my daily quest for 750xp and not gave 750 xp , cause i'lll count on my daily win to lvl up my mastery and i was aproximatively at 200 xp before and after at 725xp, 200+750 is not 725.
    I'm playin on pc.

    19 votes
    4 comments  ·  Events  ·  Admin →
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  12. Daybound and Nightbound Mechanic not working

    I was playing in a innistrad sealed event and my opponent had tovilar, once it became night it never turned to day again despite me casting multiple spells. Pretty busted for the werewolf player

    5 votes
    2 comments  ·  Events  ·  Admin →
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  13. Waiting for Opponent endlessly

    No matter which queue I pick, I just get "waiting for opponent" endlessly, even on bot matches.

    5 votes
    2 comments  ·  Events  ·  Admin →
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  14. Non-Standard Cards in Standard Ranked

    Dear Wizards/MTG Arena
    Please can you remove non standard cards from Standard Ranked matches. I believe if the name of the game mode is "Standard Ranked", players should be playing Standard legal decks. If I see my opponent is using one of these cards, I take a screenshot of the card and auto concede as I want to play standard games, not historic. As a result, my rank has gone down dramatically, causing me to be playing against players more likely to be running these cards, and so am stuck in a downward spiral.
    I understand new players need cards…

    13 votes
    3 comments  ·  Events  ·  Admin →
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  15. Color Challenge

    I have completed all my quest at Color Challenge, but I dont have some cards and cannot advance. ¿What should I do?

    78 votes
    22 comments  ·  Events  ·  Admin →
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  16. Color challenge Bug

    By looking for opponent, it can wait until 1h and it doesnt find any. Also is impossible to jump the Color Challenge

    6 votes
    0 comments  ·  Events  ·  Admin →
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  17. draft deck missing

    In a Premier Ikoria draft the draft deck went missing after the deck building. Where the deck usually is, there is nothing at all and the choice of "edit deck" is not available, just the "play" choice so it's impossible to rebuild the deck or make any changes what so ever. This has happened once before but I've played several drafts in between without this problem occurring.

    123 votes
    80 comments  ·  Events  ·  Admin →
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  18. Daily/Weekly reward not counting wins

    I played in a draft going 6-3 and just won 2 games in FNM but my weekly award status has not updated, but the daily did. The they day the daily did not update on my draft wins, so I did not get that reward either.

    I can add screenshots as needed

    11 votes
    4 comments  ·  Events  ·  Admin →
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  19. no more 750 daily challenges

    As of the last two updates, I am unable to receive any 750 daily challenges. Even after a challenge swap, I only receive a 500 daily challenge. How can this be remedied?

    5 votes
    0 comments  ·  Events  ·  Admin →
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  20. Missing third daily quest

    Hi, I play on android and for a couple of days I only get two daily quests and a weekly one. The third daily quest slot is always waiting for a new quest, even though the timer is at 00:00 see screenshot attached.

    Please also note that the game crashes really often on android i.e. every 2nd/3d game.

    Best,
    Udo

    9 votes
    3 comments  ·  Events  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues