MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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316 results found
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Misleading Japanese Labeling in Arena Store
"(Gem) 20,200 wildcard value!"
The Japanese version of this sales pitch means "the equivalent of 20,200 wildcards."This is an impossible value for users familiar with Arena, and while it's possible to assume that it's the value of gems,
the current situation clearly leads to a significant misrepresentation of value.
Under Japanese law, this is referred to as "Yu-Riyo-Go-ni-n (misrepresentation of quality)" and is subject to administrative sanctions.1 vote -
フリーズ
プレイ環境はiPadとPC。ストアやトップ画面において、すぐフリーズして応答がなくなる。マウスカーソルは動かせるが読み込み中のまま動かない。
SNSにはクリスタルのスリヴァーのようなマスコットが原因との報告あり1 vote -
Store not counting packs towards golden pack
yesterday I bought 9 packs then 3 and 1 packs of Pionier masters and none of them updated my progress towards a golden pack the first 9 packs should have given me a goldent pack as the marker is stuck at 2 I hoped this was just a tempoarry glich but i still havent seen the bar moved or gotten a pack. Im using the Android version with a Galaxy 24+
3 votes -
Game crashes
Game crashes whenever I try to go into mastery or cosmetic tab.
1 vote -
Wrong rares from edge of eternities alchemy packs
Pretty much as said in the title, edge of eternities alchemy packs drop rares fron every other alchemy set but the EOE ones. It's very frustrating because I need to complete the rares/mythic collection and keep increasing the vault progress.
Hope this issue will be solved soon.1 vote -
Gem Purchase History
How on Earth does this company not track how much a user has spent on the game? I don't care if it's in-game, or in my WOTC account- I'm being told by the company they can not generate a purchase history for my account.
They're capable of producing 1099-MISC and reporting to tax authorities on cash prize distribution, but can't produce how much you've spent.
I've never seen another game or internet service that accepts real money not able to track how much you've spent with them. This is more than bad coding, it's ethically immoral to not display to…
1 vote -
xsolla payment screen blanks out always on MacOS/Windows
(Czech Republic, PC/Mac game using EUR)
steps to reproduce:
1) try to purchase gems through ingame Store
2) often get stuck on ‚waiting for server‘ before xsolla screen opens
3) when xsolla screen opens, either a) select saved card -> goes to ‚Loading…‘ and then blank screen directly
or b) enter ‚new‘ card after which there are some VISA processing images, then ‚Loading…‘ and then the blank screen againthis happens whether game was opened through Epic Store or just the MTGA app
payments work on iOS flawlessly but the prices are converted to CZK and significantly more expensive
1 vote -
Store sales
Please make it so that multiple items are itemized into one sale rather than individual drafts. When I attempt to make multiple sales for prerelease bundles my bank approves the first one but blocks the remainder until a week or three later. If multiple items were on one sale as is normal, then there wouldn't be a delay in drafting my account. Why is it set up the way it is? It doesn't make sense.
1 vote -
1 vote
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Can we get the Yargle Day sale back?
The Yargle Day sale for Yargle cosmetics was so fast. I'm sure I'm not the only one who missed it. Can we get it back for another 24 hours? I think it's a fair ask considering all the issues with achievements not working, and since we still have a week to work on them.
Would love to spend some gold on Yargle stuff. Please bring the sale back!
1 vote -
YEOE doesn't grant EoE rares, but 20 gems, when all available alchemy rares are already collected, except lands.
Reproduction steps
1) own 4 copies of all rare cards from alchemy bloomburrow, alchemy duskmourn, alchemy aetherdrift, alchemy khans of tarkir, alchemy end of eternities, except the rare lands from end of eternity(colloquially called checklands)
2) miss multiple copies of many normal rares from the main set of end of eternity, like for example pinnacle star cage and chart the stars
3) open an alchemy end of eternity booster
4)get a rare in the boosterExpected result:as the page detailing the booster contents says, this should result in the alchemy end of eternity rare being replaced by a end of…
1 vote -
The Edge of eternities alchemy packs contain wrong cards
i've opened 3 boosters already and all of them had cards from older alchemy sets, is this intended?
1 vote -
mastery pass rewards not received
no mastery rewards when winning, i own the mastery pass, but dont get the premium rewards..
12 votes -
Bug serveur boutique
Le jeu crash à chaque fois que j'essaie d'accéder à la boutique ou aux boosters récupérés.
Le chargement se lance mais crashe ensuite.
J'ai réinstallé plusieurs fois le jeu mais le bug persiste.
Merci de votre aide.1 vote -
Store not working properly
Store not working since 4days days (mac,pc) when i'm trying to pay or add payment method with paypal the site is not responding
15 votes -
Mythic pack gave rare instead of mythic
Mythic pack gave me a rare wildcard. I would like a new mythic pack
17 votes -
Card sleeves not appearing correct in store
I saw a sleeve that I thought was the little one eyed guy, it turned red after leaving the store and coming back, I bought it because I thought thats what it was. After purchasing it, it turned out to be a different sleeve after reloading the game three times.
1 vote -
Alchemy packs are bugged
I received non AEOE cards by opening AEOE packs.
I bought the 20 packs collections for 15k gold and I noticed some of the cards were not from AEOE.
1 vote -
[BUG] MTG Arena shows the wrong currency in the store
MTG Arena on macOS shows the wrong currency in the store (Euro instead of US Dollar) despite living and being located in the US.
Entire purchase flow shows Euro prices.
Issue is isolated to MTG Arena on macOS, on Windows and iOS the correct currency (US Dollar) is being shown
2 votes -
Missing card purchase for gold under Daily Deals.
In Store -> Daily Deals -> Purchased Planeswalker for 1,100 gold. The planeswalker is not seen in Decks under Advanced Filtering.
1 vote
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