MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Mastery pass number of days is too short (2 months instead of 3 months) to complete the rewards

    I bought the mastery pass. The game says the mastery pass lasts for about 3 months. However this mastery pass only lasts for 2 months. That is not enough days to complete all the levels of the mastery pass as usual. You need to either lower the number of days of the reward structure or give bonus XP to make up for the lost days.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Beholder Bundle Issues

    Last night I purchased the Xanathar Pet Bundle from the store. I paid 3000 gems to receive the Pet and the sleeve. However, upon purchasing the bundle, I only received the Pet. When I went back to the store, the bundle was still there even though I had purchased it (with the intention of receiving both the pet and the sleeve), and saw that the bundle was not 500 gems. But, this was 500 gems to get the sleeve specifically, which is something that should have already been included in the original purchase of the bundle. I went ahead and…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Midweek magic code redemption reward

    Got my code for midweek magic today. Redeemed it successfully on the website. Login to the mobile client and I only obtained 1 reward. A cosmetic for starnheim unleashed. My lgs says each code is 2 cosmetics, yet I only received 1.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Paid 250 gems to get the green dragon pet in the mastery pass but never received it.

    Well someone has to go and find my green dragon pet, as a responsible pet owner I am quite concerned for its wellfare. All my other pets are were they should be, but not my new green dragon pet I paid 250 gems for.

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mastery pass did not delivery mythic wildcards

    I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. D&D lands not delivered after purchase

    Yesterday I purchased the D&D lands for ingame money. I only received one, the Dungeon Descent. Directly after, the bundle was and still is not availableany more. Do I miss something?

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Android 10 incompatability

    Play store reports incompatible device when i try to install arena on my phone and tablet both. These are recent devises both rinning android 10.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Did not receive Mastery reward

    I did not receive the reward for level 15 of the AFR Mastery Track. I am not concerned about the mastery style point, but the draft token is probably the most valuable perk from purchasing the Mastery Pass. Please give me the missing item.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Booster issues dropping cards which i had previously had a full playset of.

    It's happened before and I didn't say anything but I felt I should at least pass along the data so you can fix it, but by my understanding we were supposed to get wildcards when graced with cards we have a full playset of.

    If not you should probably post that in shop so we know it's not worth spending money on

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Store error after latest update (Android)

    Since last update I couldn't enter the store anymore. All other functions are smoothly working but the store. It only returns a store error saying unable to get store products. No change on network since July 7th. I even tried proxies but no one works...

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Store not working

    Error loading store.. on Android phone

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. ジェム

    ストアでジェムを購入しましたが、ストアエラーという表示が出ました。
    ジェムが反映されていません。
    ご対応お願いします。

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

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    7 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Canceling a draft during queue should not cost gems or at least indicate that the gems will be lost if you click cancel

    This is the second or third time where I have started a draft using gems, realized I didnt have time to finish a draft and clicked cancel, only to realize that I just wasted 1500 gems on accident. There shouldn't be a cost to click the cancel button, or if there will be a cost there should be a warning or confirmation before exiting (just as there is when making a purchase).

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Welcome bundle extend

    I was trying to buy a "welcome bundle". the result of this payment is declined (overdue).

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Bought pack, go to open it and it isn't there

    I just bought an afr pack and when I went to open it it wasn't there. Username is umamijohnny

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Crash on "packs" or "store" screens ever since Forgotten Realms patch

    Ever since the recent patch, whenever I just click on "packs" or "store" the game immediately crashes (no change appears on screen beforehand). Sometimes this also crashed my computer.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unable to Purchase Gems (iOS) - Duplicate Transaction

    I am attempting to purchase gems from the store on iOS, but whenever I go to purchase them, the application treats the purchase as I want to restore a transaction, and then displays the error "Store Purchase Failed Duplicate Transaction"

    Steps to Reproduce:
    1. Install the app on an iOS device that is logged into the App Store with an AppleID.
    2. Purchase the 750 Gems for $4.99 USD
    3. Attempt to re-purchase the 750 Gems for $4.99 USD

    Observed Result:
    After processing the payment by double tapping the side button on the iOS device, an iOS alert dialog displays…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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