MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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557 results found
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Pioneer Masters Mythic Packs are bugged
(1) When openig Pioneer Masters mythic packs, I keep getting gems instead of missing mythic cards. (I invest 260 gems just to get 40 back instead of a mythic card).
(2) Your support-team should not be called support. No one is dealing with my issue. I was asking for a refund but I was just beeing ignored. You're all a bunch of frauds.
(3) I reported this issue twice in the customer support section. The first time, I was ignored, the second time I was told to report it here. I'm quite sure, it wil be ignored as well.
(4)…1 vote -
Improved warnings for new players / customers
Would appreciate improved warnings for new players/customers or a way to get the money back, to buy something else for unused cards. As I was new to the game, I bought some Pioneer Masters cards for 100€ and I haven't noticed the tiny warning, that these cards can't be played. I just wanted to buy some cards to play alchemy or standart. The warning has also the same colour as the edition itself, so its even harder to spot the tiny warning, which is only above the purchaseable packs. Normally its possible to get the money back and to buy…
2 votes -
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1 vote -
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Card style
Hello. I purchased Maze’s End borderless card style on iOS for 3000 gold and card style in collection show card same as Pioneer masters version. I’d like fixing the card style or refund. Thanks
1 vote -
BONJOUR LES GENS
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BIG trouble with payment in store - NEVER able to pay
I wanted to purchase the planeswalker bundle so that I coud participate to the Explorer Qualifier Play-in (BO1). I tried paying with two different cards, with PayPal, NOTHING works !
It's not the first time I'm facing such issues, but it is the first time NONE of my payment method works.
It is very frustrating, and very problematic for MTGA if their payment system is that much of a failure. If nothing happens, well, MTGA will NEVER get my money again... And not even because i didn't want it to happen.
The best part is the software crashing after that…1 vote -
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1 vote -
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