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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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880 results found

  1. OTJ Mythic packs don't give Big Score mythics when 100% OTJ complete

    I am 100% rare and mythic complete on OTJ, with MANY Big Score cards left to get. However, when I buy mythic packs (spending even MORE gems to buy 4 MORE packs as shown in an attached screenshot) I almost always get a pittance of gems in return instead of any of the multiple Big Score mythics that I still don't own. Is this intended? If so, that's absolutely miserable - if not, it really needs to get fixed, I cant imagine the sheer number of gems wasted due to this.

    1 vote

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  2. Euros(€) instead of Pounds(£) on Steam

    For some reason Arena has the store locked in Euros for me on Steam instead of GPB even though I am a British citizen.

    At first I just figured we were waiting for Pounds to be added the same way Japanese Yen was recently so put up with foreign currency charges but recently I looked in the store on mobile and noticed it was indeed in Pounds.

    This then begs the question why I'm stuck using Euros on Steam instead of Pounds like on mobile and if this bug can be fixed.

    1 vote

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  3. Standard rotation contradiction in MTGA

    In the store, there is a warning on buying packs for Phrexia All in One, and looks like also for March of the Machine and Brother's War that these sets will be rotated out for Standard July 30th, however I received an announcement email today which said the only sets that are being rotated out are Crimson Vow, Midnight Hunt, Kamigawa and Streets of New Capena, so which one is right? I am confused.

    0 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Psychic Frog Store currency missing

    I completed a quest today, and did not receive any tickets towards the Psychic Frog MH3 store.

    8 votes

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    3 comments  ·  Store  ·  Admin →
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  5. Change country in account

    Due to relocation to another country I would like to use payment methods of the new country. But an in-game store on PC does not allow to change country and gives old payment methods which are not available for me now.
    Please allow change country in account to be able to use new country payment methods

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Unable to change payment method or make any purchases and no error message is seen or page opened.

    Clicking change payment method doesnt open a page and clicking anything in the store does not get any notification or message

    1 vote

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  7. unable to use store

    Unable to get to the checkout screen of the store with RMTs tried re install and everything gets stuck on the waiting for server wheel of death

    1 vote

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  8. Error 1093

    No puedo realizar compras en la arena. Me da error 1093 y me dice que debo aprobar al banco emisor de mi tarjeta. Yo no tengo ningun inconviente con mi tarjeta de crédito ni mi banco. Es en el primer lugar que me da este mensaje al comprar. Agradezco información para solucionarlo

    1 vote

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  9. spg slot in mh3 pack opening

    https://magic.wizards.com/en/news/mtg-arena/mtg-arena-announcements-may-28-2024

    this mtga announcements article stated that Special Guests are supposed to replace a common slot for store packs.
    However, both in my experiences with regular and mythic packs the special guest replaced the rare slot.

    found this was also being experienced by others like in this reddit thread
    https://www.reddit.com/r/MagicArena/comments/1dsbgbs/spgs_incorrectly_replace_the_rare_slot_in_mh3/

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  10. 報告しようとしたらマイページの編集画面に飛ばされて報告できません

    報告しようとしたらマイページの編集画面に飛ばされて報告できません

    1 vote

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  11. Cannot purchase planswalker bundle

    I cannot buy a Planeswalker bundle via PC platform. When clicking on the price button -> confirm purchase and Price button again, the page goes into "waiting for the server" and never comes back. I cannot exit this "thnking" page, but i clic esc button, I see in the background it goes to the settings menu, but cannot click on any thing. If I click esc again, goes back into the store (always in the background, with the "waiting for server" on the main page.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Didn't recieve card after purchase

    Platform: PC, Epic Games launcher

    I purchased a card from the daily deal section of the store last night, and I never received it. It was for 1,600 coins, it was "Ojer Taq, Deepest Foundation" and it had that moving, active background style to it. When I purchased it, that blue tutorial ghost orb said "let's go unlock your pack!" and floated to the packs tab. I click on the packs tab, and nothing is there. I check my collection, and the card is not there either, not even the normal version of it. I figured "oh maybe the server…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  13. No daily deals in store

    Daily deals in the store is not there in the store, there is usually a TAB for daily deals, the TAB is not there at all

    1 vote

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  14. Release standalone version

    I do not want to have to use Epic to get Arena, it is so off putting I'm already reconsidering getting back into magic at all. Steam would be acceptable, Epic is just terrible. The launcher crashes, they alway keep showing ads and ******** popups. I just want to play some magic and all the other ******** needs to *****. I've been playign mtg off and on for 25 years, but the last 10-15 I just can't get into it and spend my 1000's of $ a year on it just because epic is so * and off putting…

    0 votes

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    2 comments  ·  Store  ·  Admin →
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  15. Missing Fetchland Style after purchase

    Purchased fetchland card styles with gems. Showed in collection briefly, then disappeared. Doesn't show on any platform.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  16. daily deals

    If it's something to do with we operate an online only game where we bait fans of our franchise into enjoying digital decks to secure shelf life in the physical ones they may own. In doing this we'll have fans born in the 70's feeling entitled to being sponsored players on the fact alone money spent on franchise. creating a conundrum they do not care to police as hacking would ensure transcendence of thieves tools, duress, and extract the truth. in digital online way degrading the integrity of the digital game and what it was trying to accomplish. Need I…

    1 vote

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  17. The wrong Teferi

    I got a Teferi card style in the store just now (PC). The store says it is Teferi, Temporal Pilgrim. The claim screen showed a different Teferi and indeed, I don't have a card style available for Teferi, Temporal Pilgrim.

    1 vote

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  18. Paying 2800 gems to START shopping is horse s**t.

    Making people pay for the ability to shop is predatory, and super douchey. Be better than that.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Retro fetchlands MH3 not showing as purchased

    I purchased the MH3 Retro Fetchland cosmetic bundle, it shows in my collection as available, but I have to spend wildcards to use the Retro or new Enemy Fetchland cosmetic even though I already own the fetch land?

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  20. 1 vote

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