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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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787 results found

  1. Daily Deal packs do not give Golden pack progress

    I play on Android, the game is up to date. Today's special in the store is a MoM pack at 10% off. I bought one, expecting to get 1/10 progress towards a Golden Pack, but instead I remain at 0/10. The prompt under the Golden Pack progress bar says that progress can be earned by purchasing packs from one of the latest sets, including MoM. There is no indication that a daily deal pack is any different from a regular one in this regard. Please increase my Golden Pack progress as advertised.

    44 votes

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    19 comments  ·  Store  ·  Admin →
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  2. LOTR prerelease boosters lost after update

    I redeemed LOTR prerelease boosters code last weekend. Six boosters was shown locked in the Packs section. After todays update boosters had disappeared and now the store says the code has been used.

    27 votes

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    25 comments  ·  Store  ·  Admin →
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  3. Can't buy pack from daily deal

    Cannot buy booster pack from today's daily deals (07/21/2023). When clicking the button, nothing happens. I'm on PC client.

    20 votes

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    11 comments  ·  Store  ·  Admin →
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  4. Purchase of Event Items

    I have 11,325 gold and I went to purchase a sticker set that has only 1 day left to buy. I hit the purchase button, but an error pops up saying I don't have enough gold. I have the dragon stickers in the bundle so the price dropped down to 3,950 gold. I would really like to buy the Baldur's Gate Sticker emotes.

    Version
    2023.28.40.4648.1022956

    10 votes

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    12 comments  ·  Store  ·  Admin →
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  5. Can't Purchase Gems in Steam Version of Game

    I recently switched to the Steam Version of the game so that updates would be managed by the steam client. Since doing so, however, I am no longer able to purchase gems.

    I have already confirmed that the Steam In-Game Overlay is enabled both in the Steam General settings and for Magic Arena specifically. My steam wallet has a payment method linked as well.

    After clicking the price on the "Confirm Purchase" screen, the screen returns back to the store, and nothing else happens. There are no errors, or any feedback given. I have attached my log, which seems to…

    13 votes

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    2 comments  ·  Store  ·  Admin →
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  6. Golden packs containing cards that are not standard-legal

    According to https://magic.wizards.com/en/mtgarena/drop-rates, golden packs will include:
    "At least one card per pack will be Mythic from any standard-legal set, 2 cards will be Rare or Mythic from the latest set, and the final 3 cards will be Rare or Mythic from any current standard-legal set."
    This means 4 cards will come from any standard-legal set, and 2 will be guaranteed to come from WOE. Because LTR is neither standard-legal nor the most recent set, these cards should not appear in golden packs.

    As a standard-only player, this hugely devalues golden packs and is honestly incredibly disappointed. I went…

    13 votes

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    1 comment  ·  Store  ·  Admin →
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  7. store won't let me buy gems

    I want to buy the new ixalan alchemy bundle but I need gems to buy it, when i go to buy gems i get the following error

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Explore anthology 2 not available after the patch today

    I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.

    32 votes

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    15 comments  ·  Store  ·  Admin →
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  9. all of the cards say their the first copy ive gotten but its not

    all the cards I open say their my first copy, even when their not

    I open a pack and get a uncommon creature and it says its my first copy but then I open another pack get the same uncommon and it says its my first even though its clearly not

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  10. 6 votes

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    0 comments  ·  Store  ·  Admin →
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  11. LOTR Prerelease Packs Gone

    I entered in this code from the LoTR prerelease event on my Arena account:

    AAE7F-A1DAD-3B88B-84AC0-D00CC

    It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.

    Please refund immediately.

    11 votes

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    8 comments  ·  Store  ·  Admin →
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  12. Orcish Bowmaster refund

    Hi,

    I'd like to uncraft / get my wildcards back for Orcish Bowmaster. You nerfed it the day after the tournament when I crafted it because it looked cool on Twitch in the finale. This is totally unacceptable. You're ripping me of more than 10$ and now my whole deck is unplayable in Historic because of this.

    I don't care about Alchemy however I do care about Historic and you screwed my deck over within less than 24 hours.

    Thank you for getting my precious wildcards back or uncraft the card in my account please or refund me with Gem…

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  13. murders at karlov manor pre-order locked after set release

    I Pre-order the new set murders at karlov manor bought all the pre order bundles opened the the game day after the set released and it opened normal excpet that the packs says open 10 at a time but disapearse when i click on it and alll the other bundles are locked as well with the pad lock logo no idea if its my problem or its just a simple bug. i have uninstalled and reinstalled the game twice and downloaded it on my phone and on both platforms it was still locked. dont know what to do.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  14. MKM three mythics apparently not in booster pool

    Here's what happens: https://www.youtube.com/watch?v=EKDBIost81A

    I have 4 of all MKM mythics, except for the three in question (Tomek, Wielder of Law + Melek, Reforged Researcher + Voja, Jaws of the Conclave).

    Opening normal packs and getting a mythic drop does not have one of those in the slot but rather the gem refund you get when you have everything applicable for that slot already collected.

    The same happens when opening mythic packs.

    Apparently, the three aforementioned mythics are missing from the pool.

    Please take the 480 gems (12 mythic replacement for 40 gems each) from my account and add those…

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  15. 7 votes

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    5 comments  ·  Store  ·  Admin →
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  16. 1 vote

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    3 comments  ·  Store  ·  Admin →
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  17. Purchased card but did not receive it

    I purchased Bloodletter of Aclazotz from daily deals on 2/5/2024 for 600 gems. The card showed up as purchased but it does not show up in my collection. I tried to report as a purchase problem but could not because it requires the purchase number which I never received. I do not know how to take a screenshot and I cannot get a log because I exited the game and restarted it to see if that would solve the problem. Now when I download the log it begins from the time I restarted the game. This is my first time…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Received rare wild card instead of mythic in Mythic Pack

    I just purchased a bundle of 10 Mythic Packs of the Lost Caverns of Ixalan. Of these ten packs, two were wild cards, with one being rare and the other mythic. I would like a refund on the pack that gave me a rare wild card. As I understand it, the entire point of a mythic pack is to guarantee a mythic card. If an actual mythic card is not provided then the wild card needs to automatically be a mythic wild card.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  19. Wrong card style from purchase

    Tl:dr 2 bugs; i was given the wrong card style from a purchase, i get a store error when trying to purchase the desired style

    I tried to purchase the theros beyond death full art swamp while in the deck editor. The transaction was successful, but i was instead given the war of the spark borderless land. I am unable to purchase any of the other swamp variants. I tested with the theros beyond death forest and it worked as intended

    3 votes

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    3 comments  ·  Store  ·  Admin →
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  20. Golden Pack gives non-Standard cards

    Hi Wizards,
    I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this

    10 votes

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    4 comments  ·  Store  ·  Admin →
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