MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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412 results found
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Store error: internal error
I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.
64 votes -
Paid for Mythic rare pack, did not get a mythic rare card
I purchased one of the Kamigawa mythic card packs but did not receive a mythic card in the pack
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Magic The Gathering Arena Screenshot 2022.11.24 - 08.54.40.27.png 2848 KB -
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UTC_Log - 03-31-2022 15.21.51.log 4063 KB -
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102 votes -
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Cannot Download on Mobile Device (Other)
huawei Y9 prime
1,143 votes -
Not receiving mythic card rewards with purchased Mastery Pass
Not receiving any mythic card rewards with mastery pass
40 votes -
The Brother's War with Retro Artefacts: gems instead of rare card for despite not having a complete playset
The Brother's War Booster with Retro Artefacts: gems instead of rare retro artifact card despite not having a complete playset
4 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
3 votes -
Golden Pack Rewards Incorrect
I'm writing to note that on your website it says that golden packs will have at least 2 rares from the most recent standard set (in this case, Brother's War). However, the last 2 packs that I opened had 1 and 0 Brother's War rares, respectively.
Kindly fix this issue as it is directly opposed to what is being advertised.
https://magic.wizards.com/en/news/mtg-arena/introducing-mtg-arena-golden-packs
3 votes -
Golden pack track works incorrectly with pre release packs
Golden pack progression works incorrectly with pre-release packs
Steps to reproduce
Redeem pre release promo code
Go to packs
Click Open all packs
ER golden pack track is progressed to reflect that 6 packs are opened
AR golden pack track progress shows only one pack opened6 votes -
unopened packs disappeared
A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.13 votes -
Draft Token
No draft token after purchasing the mastery pass
106 votes -
Arena Summer Sale Matt Jukes Lands
I just purchased the MTG Arena Summer Sale Matt Jukes Lands cosmetic bundle for 750 GEMS and none of the card styles are available in my collection. I did not recieve the products that I paid for yet 750 gems were happily taken from my account.
This is absolutely unacceptable.
10 votes -
explorer antholgy 2 not lsited
Explorer anthology 2 is not listed on my store or in bundles
5 votes -
3 votes
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Golden Pack progression
I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.
5 votes -
Prerelease Packs Can't Be Opened
Packs obtained from a code for a BRO prerelease can't be opened in the pack menu despite the set being released, and other packs of the set being openable.
4 votes -
3 votes
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Mythic Packs can contain Rare Wildcards in the Mythic Slot
Mythic Packs can contain Rare Wildcards instead of a Mythic Rare card (this should at the very least be a Mythic Wildcard)
My collection has Mythics from that set I don't yet own, so it's not an issue in regards to that, it could be some cards are missing from the pool and that's the issue? Happened twice, the first time was closer to the release of Mythic Packs and assumed it was a bug then as well, but if it's still not fixed this is a major issue.
2 votes -
Prerelease code not working
I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.
6 votes -
Can't buy gems when not using launcher
Buying gems doesn't work when not using the Epic Games Launcher on macOS (M1 Pro). It stays stuck on "Waiting for the Server" and I need to quit the game to be able to do anything.
3 votes -
Game crash on IOS
The game continue crashing when we open it on IOS, it’s been 4 days now we can’t play…
It’s not possible to delete the app and reinstall 1gb for each match we play18 votes
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