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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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683 results found

  1. Daily Deal packs do not give Golden pack progress

    I play on Android, the game is up to date. Today's special in the store is a MoM pack at 10% off. I bought one, expecting to get 1/10 progress towards a Golden Pack, but instead I remain at 0/10. The prompt under the Golden Pack progress bar says that progress can be earned by purchasing packs from one of the latest sets, including MoM. There is no indication that a daily deal pack is any different from a regular one in this regard. Please increase my Golden Pack progress as advertised.

    40 votes

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    19 comments  ·  Store  ·  Admin →
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  2. LOTR prerelease boosters lost after update

    I redeemed LOTR prerelease boosters code last weekend. Six boosters was shown locked in the Packs section. After todays update boosters had disappeared and now the store says the code has been used.

    24 votes

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    25 comments  ·  Store  ·  Admin →
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  3. Can't buy pack from daily deal

    Cannot buy booster pack from today's daily deals (07/21/2023). When clicking the button, nothing happens. I'm on PC client.

    21 votes

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    11 comments  ·  Store  ·  Admin →
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  4. Purchase of Event Items

    I have 11,325 gold and I went to purchase a sticker set that has only 1 day left to buy. I hit the purchase button, but an error pops up saying I don't have enough gold. I have the dragon stickers in the bundle so the price dropped down to 3,950 gold. I would really like to buy the Baldur's Gate Sticker emotes.

    Version
    2023.28.40.4648.1022956

    10 votes

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    12 comments  ·  Store  ·  Admin →
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  5. Explore anthology 2 not available after the patch today

    I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.

    32 votes

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    15 comments  ·  Store  ·  Admin →
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  6. Golden packs containing cards that are not standard-legal

    According to https://magic.wizards.com/en/mtgarena/drop-rates, golden packs will include:
    "At least one card per pack will be Mythic from any standard-legal set, 2 cards will be Rare or Mythic from the latest set, and the final 3 cards will be Rare or Mythic from any current standard-legal set."
    This means 4 cards will come from any standard-legal set, and 2 will be guaranteed to come from WOE. Because LTR is neither standard-legal nor the most recent set, these cards should not appear in golden packs.

    As a standard-only player, this hugely devalues golden packs and is honestly incredibly disappointed. I went…

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Open packs failing

    Windows.
    Just opened a pack of WoE, got an error (image).
    Packs count appear to be correct, but when I proceed to open a pack, 2 are discounted and the content of one is missing.

    With this and a x10, a total of 11 packs I've lost already...

    4 votes

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    7 comments  ·  Store  ·  Admin →
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  8. LOTR Prerelease Packs Gone

    I entered in this code from the LoTR prerelease event on my Arena account:

    AAE7F-A1DAD-3B88B-84AC0-D00CC

    It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.

    Please refund immediately.

    10 votes

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    7 comments  ·  Store  ·  Admin →
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  9. 7 votes

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    5 comments  ·  Store  ·  Admin →
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  10. Golden Pack gives non-Standard cards

    Hi Wizards,
    I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  11. 7 votes

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    3 comments  ·  Store  ·  Admin →
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  12. Bought Pack, but Golden Pack meter did not advance

    I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
    Can you take a look and maybe fix it. Thanks

    13 votes

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    0 comments  ·  Store  ·  Admin →
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  13. Mastery Pass not giving rewards for past levels

    Just purchased the mastery pass for Phyrexia, Im currently at level 20 and did not recive any of the rewards for the past levels. Usually when I buy the pass at certain level, the game gives me the rewards for all past levels, is this a bug or a change on the system?

    19 votes

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    7 comments  ·  Store  ·  Admin →
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  14. MoM Pack doesn't give golden pack progress

    I bought MoM pack today but it doesn't advance golden pack meter despite advertisement on the store screen.

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Problem purchasing daily deal

    I tried to buy the daily deal (1 pack of New Capenna for 850 gold) and it won't let me purchase it.

    Went to report a bug, and when I try to type in the subject, the website clears the screen and forwards me here.

    I've attempted to do this several times, using tab instead of clicking etc.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  16. golden pack tick not progressing after purchasing pack

    did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal
    saw people suggesting to ask MTG Arena support about it to get the tick so here i am
    i will be waiting for the response

    9 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Renewal Gift Error

    Today, I opened Arena on PC, and Renewal gift did not provide anything. Empty egg over black screen, but with no errors. Wait for a solution. Thanks.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Store error: internal error

    I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.

    71 votes

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    64 comments  ·  Store  ·  Admin →
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  19. 121 votes

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    79 comments  ·  Store  ·  Admin →
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  20. "Not Enough Gold" Despite Having Enough

    Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
    Oh well

    6 votes

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    1 comment  ·  Store  ·  Admin →
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