MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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317 results found
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Product suggestion
Current background at the store is too pixalized(bad image quality) and is unpleassant to look at. Also it looks like the store is laggy.
1 vote -
Mastery Pass Rewards Not Received
I completed level 49 of the Mastery Pass today. I have already purchased the Mastery pass to receive the extra rewards. I should have received 2 mythic rare cards from the Final Fantasy set but did not receive anything.
Thanks,
2 votes -
Packs not counted
I bought six packs of the most recent set and they’re not showing on my little counter that I’ve bought them, it only shows that I have only one pack bought
1 vote -
Not getting mastery pass reward - twice!-FF
I should get a reward of a card after level 50. I just completed a level and got no reward. This happened to me once before. I just let it go. Now it happened again. So I wanted to report it. Completing a level is hard and a promised reward should be given.
1 vote -
Purchased planes swamp and mountain lands in store this morning. They are not correctly showing up. Now not available in store.
Purchased new planes, swamps, and mountain land cards from the store this morning. They are not correctly showing up in my inventory. They show up as lands that I already have now they are not available because I purchased them in the store. The coins were deducted from my account. I am using Apple iOS system.
1 vote -
プレリリースのゴールドパックが消えました
領界路の彼方のプレリリースについているゴールドパックが開封していないのになぜか消えました
補填をどうかよろしくお願いします1 vote -
STORE BUG - Can't enter the store
Clicking on Store Button at the top menu
PC MTGA Client
"Waiting for the server", infinite loading
Expecting entering the store, but it's just loading
none
none yet
18 votes -
MISSING MASTERY REWARDS
MISSING MASTERY REWARDS, I paid good money for these rewards and many of them don't even appear as though they've been activated, despite me consistently leveling up. Please send a refund for the pass or give me my rewards.
1 vote -
Mythic pack did not include mythic card.
A Bloomburrow mythic pack i bought did not include a mythic card. The pack was bought from the store, "packs" section, Bloomburrow subsection. The pack was immeadietly opened after purchase. The picture shows the rewards received.
1 vote -
EOE Mastery Orbs Wrong Texture
I own the Premium Mastery pass at level 51. Upon completing my game, the rewards screen showed, showing the card style I gained, and a mastery orb. This orb did not look like the black hole, as I assume it should, but instead was a baby blue color.
Steps to reproduce: Be at level 50 or 51, (the bug was observed both times) and gain XP until you level up. Then observe the rewards screen.
Platform: Steam, Windows 11
Actual results: Reward is not showing EOE mastery orb, rather a blue one
Expected results: Reward shows the EOE mastery orb
1 vote -
paypal
Pyapal Not Working
Captured Log:
" js:1: Uncaught SyntaxError: Unexpected token . "3 votes -
MTGアリーナのストア内で新しいセットの事前購入をしようとしましたがJCBカードで支払いができません。というかVISAで試しても蹴られてしまいますあと4日で買えなくなるのにどうなっているのですか？
MTGアリーナのストア内で新しいセットの事前購入をしようとしましたがJCBカードで支払いができません。というかVISAで試しても蹴られてしまいますあと4日で買えなくなるのにどうなっているのですか？
1 vote -
Mastery Reward
Full Mastery Pass Rewards were not given after achieving required XP.
I received the free pass reward, but not the paid mastery pack at Lvl 45.
And yes i payed for the full mastery, please help.
14 votes -
Rare Wildcard from Mythic Pack
I bought nine Mythic Packs and opened them.
I received eight Mythic Rare cards, one Rare Wildcard (, and one Bonus Sheet. )Why did I get a Rare Wildcard from a Mythic Pack?
2 votes -
Misleading Japanese Labeling in Arena Store
"(Gem) 20,200 wildcard value!"
The Japanese version of this sales pitch means "the equivalent of 20,200 wildcards."This is an impossible value for users familiar with Arena, and while it's possible to assume that it's the value of gems,
the current situation clearly leads to a significant misrepresentation of value.
Under Japanese law, this is referred to as "Yu-Riyo-Go-ni-n (misrepresentation of quality)" and is subject to administrative sanctions.1 vote -
フリーズ
プレイ環境はiPadとPC。ストアやトップ画面において、すぐフリーズして応答がなくなる。マウスカーソルは動かせるが読み込み中のまま動かない。
SNSにはクリスタルのスリヴァーのようなマスコットが原因との報告あり1 vote -
Store not counting packs towards golden pack
yesterday I bought 9 packs then 3 and 1 packs of Pionier masters and none of them updated my progress towards a golden pack the first 9 packs should have given me a goldent pack as the marker is stuck at 2 I hoped this was just a tempoarry glich but i still havent seen the bar moved or gotten a pack. Im using the Android version with a Galaxy 24+
3 votes -
Game crashes
Game crashes whenever I try to go into mastery or cosmetic tab.
1 vote -
Wrong rares from edge of eternities alchemy packs
Pretty much as said in the title, edge of eternities alchemy packs drop rares fron every other alchemy set but the EOE ones. It's very frustrating because I need to complete the rares/mythic collection and keep increasing the vault progress.
Hope this issue will be solved soon.1 vote -
Gem Purchase History
How on Earth does this company not track how much a user has spent on the game? I don't care if it's in-game, or in my WOTC account- I'm being told by the company they can not generate a purchase history for my account.
They're capable of producing 1099-MISC and reporting to tax authorities on cash prize distribution, but can't produce how much you've spent.
I've never seen another game or internet service that accepts real money not able to track how much you've spent with them. This is more than bad coding, it's ethically immoral to not display to…
1 vote
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