MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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316 results found
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Daily Deal Pack
Went to buy the pack for 900 gold and the warning for the upcoming rotation popped up. Past that and purchased the pack and lagged for several seconds until a "Store Error" message popped up. Went to Main screen then Packs, nothing there. Back to Daily Deals and the pack shows Purchased.
1 vote -
Maestry rewards bug
My rewards are missing from level 29 to level 33
8 votes -
Mastery Pass Rewards and other Quest Rewards Not Received
Mastery Pass Rewards and other Quest Rewards Not Received for past two days.
3 votes -
JCBで支払いができない
ジェムを購入しようとしたのだがJCBでの支払いができない
1 vote -
Please, bring Unstable lands back to the shop
It would be great if lands like the John Avon lands like Unstable came back to the shop!
I couldn't get them at the time as I wasn't playing at the time and would love to add them to my collection.
I would definitely buy them this time, and also other similar style full landscape lands.
I hope my request can reach you.Thank you
2 votes -
Change country in account
Due to relocation to another country I would like to use payment methods of the new country. But an in-game store on PC does not allow to change country and gives old payment methods which are not available for me now.
Please allow change country in account to be able to use new country payment methods14 votes -
Daily Deals tried to sell me a cosmetic I already own
This needs to be addressed ASAP as it probably constitutes fraud. Today a cosmetic for "Murder" showed up in the store. Its a common card, so I looked up which cosmetics I already had. In my collection, it shows that I have 8 different versions of this INCLUDING the one it listed as on sale in the store. Usually the store will display "already purchased" but now WOTC is trying to sell me the same thing twice. Thank goodness I didn't fall for the scam.
3 votes -
Can't buy gems on MacOS
If I try to purchase gems, I get an infinite "Waiting for server" spinning wheel.
I'm on MacOS, Sonoma 14.4.1.27 votes -
Crash always
Over 20 times in the last 5 days i have tried accessing the store and I was kicked out of the game instantly every time.
I can still access pack page by goong via packs->get packs.
When entering that way I can then access the following pages: gems, daily deals, bundles and decks. Only featured and cosmetics pages crash the game.
Also noticed that when trying to change companion when in a deck it does the same...
I did not have this problem before and my device is up to date and good enough to handle the game. Please help...
1 vote -
Got a Tarkir: Dragonstorm Pack throught Mastery Pass. It said I got a mythic wild card, but wasn't awarded one.
I was awarded two Tarkir: Dragonstorm packs through the Mastery pass. On one pack, it said I got a Mythic Wildcard. However, I wasn't awarded one. I checked the symbols that denote wild cards, and all I had were Rare, uncommon and common, no Mythic. I could really use that wild card. Is there any way to fix this?
1 vote -
Did not receive Mythic wildcard when opening pack
I opened two packs from Tarkir: Dragonstorm, which were a reward through the Mastery Pass. The second pack I had displayed a Mythic wild card, but my symbol for wildcards only showed gold, and it showed 0 mythic wild cards. I could really use that wildcard. Is there any way to fix this?
1 vote -
Android game crashes repeatedly when entering ranked match, until match is forfeit the game crashes on load making it unable to play
Title. Most likely due to MTX as the store also crashes.
1 vote -
Can't receive 20000 Jem
I bought 20000Jem by 15000JPY, but can't receive it now...
Please give me 20000jem, or Return 15000JPY ASAP.1 vote -
No payment methods available
I live in Spain and keep getting an Xsolla message telling me there are no payment methods available in my region.
I contacted Xsolla, and they have not provided any solutions or useful information.2 votes -
1 vote
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Did not receive the pack from the mastery
I reached level 18 of the mastery and for Final Fantasy and did not receive a pack. I am pretty sure I did not get a master pack after buying 10 packs from the store a few weeks ago either. I am playing on steam on pc.
1 vote -
Più promozioni nello shop
Ci vorrebbero più promozioni nello shop per l acquisto di kit.
1 vote -
Magic the Gathering Foundation packs do not include all cards
Many of the cards in the Magic the Gathering Foundation set are unavailable through store-purchased packs. This is absurd and requires substantial wildcard consumption to address.
You need to fix this and provide adequate recompense to make us whole.
3 votes -
STICKER
Purchased the stickers emote and the mastery pass for the Final Fantasy set. I am unable to see the stickers on the emote page, there are just empty circles. The Chocobo companion also shows up as a dark shadow on my screen, the sleeve for the mastery pass also just shows up as grey.
1 vote -
Karlach Card back
One of the karlach card backs is bugged and not displaying on my cards after I set it. I tried to repair my game files and nothing. It’s only the one card back and the other skins seem to work fine. However I paid real money for that one particular design.
1 vote
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