MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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316 results found
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Buying multiple packs at a time gives no progress towards gold packs
When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.
7 votes -
Bought bundle, cards in bundle not available to use
After making a purchase from the store with gold, I did not receive the cards from the bundle.
14 votes -
Draft Token
No draft token after purchasing the mastery pass
113 votes -
Purchase failed due to store error
Purchase gem failed from yesterday due to store error
34 votes -
Can't purchase in store.
i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
\18 votes -
Gold Wild cards drop from Mythic packs
So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?
16 votes -
Trade in System
Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…
13 votes -
Missing 5th mythic pack from bundle
After opening 4 out of 5 mythic packs, the 5th pack disappeared.
10 votes -
Cards not showing up after purchase
I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..
10 votes -
Missing cards after purchase
After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.
10 votes -
Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001
I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...
I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.
EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.
21 votes -
got gems instead of a rare card when opening a pack of an incomleted series
I got 20 gems instead of a rare card when opening a pack of an incomleted series (kaldheim)
11 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)
14 votes -
Matchmaking
Spending money on this game(buying cards) has completely broken my matchmaking. I was enjoying this game until I decided to spend money on it. Since then I am winning less than 10% of my games and I’m going up against people that have special skins for every single card. Had I known that spending money on this game was going to produce this result I obviously wouldn’t have done it. This game is a complete scam that is designed to get little kids to basically gamble their parents money away. How is MTG Arenas scam scheme any different than the…
20 votes -
Missing rare and mythic rare wild cards after opening packs
I was opening M21 packs (the 50 pack bundle) and I was monitoring how many mythic rare and rare wild cards I was getting.
Doing that monitoring I saw on the wild card section that several rares and mythic rares wild cards that I opened weren't updating the values on the wild card section.
32 votes -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
1 vote
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