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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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612 results found

  1. Missing 5th mythic pack from bundle

    After opening 4 out of 5 mythic packs, the 5th pack disappeared.

    8 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  2. Not receiving quest rewards

    I’m not receiving gold for completing quests.

    20 votes
    2 comments  ·  Store  ·  Admin →
    How important is this to you?

  3. Mastery Pass Mythic ICR Not Awarded

    I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.

    8 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  4. BUG: Gold reward for daily quests

    I recently achieved two daily goals at the same time. When the prizes were rewarded, it showed two iterations of 1,000 gold. (not due to my mastery pass, I just completed level 77) My balance, however, only showed a 1,000 gold increase. I don’t know if the reward was mistakenly duplicated on screen, or if I did not receive the 1,000 additional gold. It doesn’t cause me too much grief, just something I noticed to be buggy.

    57 votes
    8 comments  ·  Store  ·  Admin →
    How important is this to you?

  5. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    13 votes
    7 comments  ·  Store  ·  Admin →
    How important is this to you?

  6. Card bought does not shows in collection or deck

    I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.

    9 votes
    2 comments  ·  Store  ·  Admin →
    How important is this to you?

  7. Missing cards after purchase

    After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.

    9 votes
    3 comments  ·  Store  ·  Admin →
    How important is this to you?

  8. Mythic Packs - should have explanation on drop rates page

    Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates

    Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.

    6 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  9. Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001

    I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...

    I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.

    EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.

    18 votes
    7 comments  ·  Store  ·  Admin →
    How important is this to you?

  10. purchase not given.

    I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!

    14 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  11. Vault

    Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.

    =(

    9 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  12. achat

    Bonjour,
    Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
    J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
    Merci de revoir ce bug rapidement.

    6 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  13. Cards not showing up after purchase

    I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..

    8 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  14. Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    7 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  15. got gems instead of a rare card when opening a pack of an incomleted series

    I got 20 gems instead of a rare card when opening a pack of an incomleted series (kaldheim)

    10 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  16. Add store option to buy multiple packs with coins

    Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?

    6 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  17. purchased cards from daily deals are shown as"not collected" when attempting to add them to decks

    purchased cards from daily deals are shown as "not collected" when attempting to add them to decks

    13 votes
    2 comments  ·  Store  ·  Admin →
    How important is this to you?

  18. Didn't recieve Mythic Wildcard when purchasing Mastery pass

    I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
    I received all of the other prices, but not the mythic wildcards.

    7 votes
    2 comments  ·  Store  ·  Admin →
    How important is this to you?

  19. Store not working

    I didn’t get my challenge complete coins and it won’t let me buy packs in the store.

    5 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  20. A Bug where cards bought in 'daily deal' disappear

    If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)

    11 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues