MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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199 results found
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Cannot make purchases windows 11 & Steam
I can no longer purchase items. When I click buy it simply goes back and no longer links to steam for transactions. this happened when you put the pre-orders for the new cards up. So what ever you all did in that patch broke it. And like everybody else could you please give us a way to turn off sparky?
1 vote -
Cannot Purchase Items
Windows 11, downloaded though steam. When ever I try to purchase anything it kicks me out and no longer links purchases to steam for payment properly like it did last month. I would like to buy items but nothing is working as intended.
1 vote -
Pre-order Mastery Pass
You took away the option to purchase the mastery pass via pre-order. Your reasoning was that it didn’t “feel good” or whatever that was… Well, I can’t imagine I’m the only one, but that was about all I was willing to pay for digital cards. I buy plenty of paper magic, but unless that option is returned, you won’t be getting any more money for your digital product from me. Took away a nice budget friendly option, and replaced it with a $50 nothing sandwich. This feels like being greedy and keeping a hand with one land because you had…
1 vote -
Arena Gem Purchase
Attempting to purchase gems results in endless "waiting for the server"
1 vote -
Gold currency poofed
I was saving up to buy some packs, next thing I know my 4K gold is just gone 😢 I didn’t buy anything
1 vote -
Endless “Waiting for the Server...” when entering the store
Give us the steps to reproduce the bug
- Open MTGA
- Log in
- Tap on Store
Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
Android
- Enter the actual results you’re experiencing
Endless “Waiting for the Server...”.
- Enter the expected results of the feature
Entering the store and being able to browse.
Add any relevant screenshots/videos
If you found a workaround, please add workaround steps.
- Install MTGA in a profile with Google Play services, from the Google Play store.
5 votes -
Shop doesn't work
Shop doesn't work - just get "missing link" when trying to pay
1 vote -
Winter Sale offers not appearing in store
I'm just back from holidays after 3 weeks off and was really excited to enjoy the winter sale and have a chance to get the awesome Ice Age card back.
I went to the MTGA store today as the annoucement (https://magic.wizards.com/en/news/mtg-arena/announcements-december-15-2025) said the winter sale is from Dec 16 to Jan 6 (today), and I did buy a couple of items, but could not see anything related to the winter sale... Where are these items ?
The sale ending today, I'm afraid I won't get the opportunity to get any of the great items and the Ice Age…1 vote -
EOE Pack Duplicates
- Purchased 3 Edge of Eternity Packs
- Cracked first:
- Contained Banishing Light
- Said "First"
- Thought that was odd because I definitely own copies.
- Cracked second pack:
- Contained another "First" Banishing Light
- Confirmed I have copies (pictured).
1 vote -
Mythic Pack
I just bought a Mythic Tarkir Pack and received a rare wild card instead of a Mythic. Id like the Mythic or my coins returned
9 votes -
ジェム
ドラフトを行いたかったので、3,400ジェム(3,000円)の決済をしたが、ジェムの購入をしたと表示されたが、チャージがされていなかった。
2回同様のことをしたが同じくジェムは付与されておらず、再ログインしたら2回分の決済が走っていた。
1回分の課金をしたいので、2回目のチャージ分は返金してください。1 vote -
Daily Deal Purchase didn't get Foundations Pack. Paid 900G, had 3 packs already, purchased Foundations pack, still have 3 packs .
Win 11, up to date.
Having multiple Graphics issues (no graphics on Packs and Cards) BUT this is about a Store purchase.
Have 3 unopened Airbender packs already (packs appear black-graphics issue).
Went to Daily Deals. Purchased Foundations pack for 900G. Go to Packs, still only have the 3 Airbender packs.
What gives?1 vote -
Unable to purchase 20,000 Gem Pack
I am getting a “duplicate” error message whenever I try to purchase the 20,000 Gem or 40,000 Gem pack. This only happens for these specific packs. Is there a limit of how many times this pack is purchasable?
This is on Android OS, tried using 2 different devices (Samsung Tab S7 and Moto Razer Ultra.
1 vote -
Store purchase freezes
Purchase of Pack Bundle or EoE after initial scene freezes on "waiting for server" on Mac
4 votes -
purchase problem
Could you please just fix the store?
It's been months since I've been able to buy something via Paypal and the problem is still not resolved.4 votes -
Waiting for Server
Everytime I am in the store and click on the button to purchase Gems, I get the black screen overlay with the message "Waiting for server" and the application gets stuck on this loading screen. Normally, I get a popup window within the app to make a purchase but that window never opens, just the waiting for server message. I think this started happening with the Avatar release. I am on a Macbook Pro with an M1 chip.
1 vote -
AI Art Winter Avatars
I understand that A.I. is everywhere and essentially unavoidable. (Heck, I even used it to edit this complaint.) It can be a valuable tool that, when used responsibly, can enhance an artist’s work. However, the winter avatars cross the line from “A.I. assisted” to “A.I. created” for me and the inconsistencies in the artwork make that hard to ignore.
Issues with Oko:
-Oko’s belt has metal rivet holes, but the belt’s needle doesn’t pass through a rivet.
-There are two belt segments with holes, implying two belts, yet only one buckle.
-The end of the tucked belt can’t be tucked…1 vote -
Chocobo styles
Bought the ff chocobo bundle styles and they didn't show up. I tried restarting the app, checking my mail, and repairing the game files and still nothing
1 vote -
Can't open cosmetics
The game crashes when I open the cosmetics section of the shop
1 vote -
Didn’t receive mastery reward
Reached level 21 on mastery pass and didn’t receive the reward, it was 2 mythic rare cards, very sad please fix
3 votes
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