MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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153 results found
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bug
I can't buy the pack bundle from the store. I get the attached error message
1 vote -
I can't buy anything
Nothing happens, steam overlay is enabled, have balance, accounts are linked, idk. Hit the button, and I get a purchase noise, but nothing happens. Can't press the change payment hyperlink at the bottom either, just doesn't work.
1 vote -
日替わり
本日の日替わりセールで「尖塔断の運河」を2200コインくらいで購入したつもりでしたが、所持品の中に該当カードがありませんでした。フィルターがない状態でも確認済みです。そもそも購入したものが何なのか追跡する方法もゲーム内なく、対応方法に詰まったため、バグの可能性があるとみています。
1 vote -
Cannot Purchase Items
Windows 11, downloaded though steam. When ever I try to purchase anything it kicks me out and no longer links purchases to steam for payment properly like it did last month. I would like to buy items but nothing is working as intended.
1 vote -
Arena Gem Purchase
Attempting to purchase gems results in endless "waiting for the server"
2 votes -
Gold currency poofed
I was saving up to buy some packs, next thing I know my 4K gold is just gone 😢 I didn’t buy anything
1 vote -
Shop doesn't work
Shop doesn't work - just get "missing link" when trying to pay
1 vote -
Winter Sale offers not appearing in store
I'm just back from holidays after 3 weeks off and was really excited to enjoy the winter sale and have a chance to get the awesome Ice Age card back.
I went to the MTGA store today as the annoucement (https://magic.wizards.com/en/news/mtg-arena/announcements-december-15-2025) said the winter sale is from Dec 16 to Jan 6 (today), and I did buy a couple of items, but could not see anything related to the winter sale... Where are these items ?
The sale ending today, I'm afraid I won't get the opportunity to get any of the great items and the Ice Age…1 vote -
EOE Pack Duplicates
- Purchased 3 Edge of Eternity Packs
- Cracked first:
- Contained Banishing Light
- Said "First"
- Thought that was odd because I definitely own copies.
- Cracked second pack:
- Contained another "First" Banishing Light
- Confirmed I have copies (pictured).
1 vote -
ジェム
ドラフトを行いたかったので、3,400ジェム(3,000円)の決済をしたが、ジェムの購入をしたと表示されたが、チャージがされていなかった。
2回同様のことをしたが同じくジェムは付与されておらず、再ログインしたら2回分の決済が走っていた。
1回分の課金をしたいので、2回目のチャージ分は返金してください。1 vote -
Daily Deal Purchase didn't get Foundations Pack. Paid 900G, had 3 packs already, purchased Foundations pack, still have 3 packs .
Win 11, up to date.
Having multiple Graphics issues (no graphics on Packs and Cards) BUT this is about a Store purchase.
Have 3 unopened Airbender packs already (packs appear black-graphics issue).
Went to Daily Deals. Purchased Foundations pack for 900G. Go to Packs, still only have the 3 Airbender packs.
What gives?1 vote -
Chocobo styles
Bought the ff chocobo bundle styles and they didn't show up. I tried restarting the app, checking my mail, and repairing the game files and still nothing
1 vote -
Can't open cosmetics
The game crashes when I open the cosmetics section of the shop
1 vote -
Oko winter avatar needlessly sexualized
The winter avatar with Oko is needlessly sexualized, focusing on his naked abdomen and chest.
It should wear winter clothes, same as the other avatar from this bundle, Vivien, who gratefully got a parka.1 vote -
store
Every day I go to the store and attempt to buy gems, in vain. Please fix the bug that now prevents me from purchasing anything in the store (since shortly after release of Avatar--I was able to buy the bundles, but nothing since) on Macbook Air 2025 Tahoe 26.1. This is true whether I load game from Epic games or from Steam (though the behavior is different from the two launch platforms).
1 vote -
Getting a card in a pack that you have a playset of and it says it's new
Every pack of Secrets of strixhaven I open has "shared roots" which I already had a playset of, it also always says it's my first time opening it
1 vote -
Your browser is incompatible with the 3-D Secure authentication.
Buying gems bugs like never before, now it's all the time resulting in me not able to replenish gems!!!
After clicking no matter which amount of gems, I enter my VISA details.
Then this error comes all the time: Your browser is incompatible with the 3-D Secure authentication.
Tried some googling and tried a thing or two, but honestly, this is on your side. I have no issue giving money to my other 36 games :D1 vote -
1 vote
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Missing card from Pizza Bundle
I purchased the Pizza Bundle but did not get a Dark Ritual.
2 votes -
Error link payment
I try to buy gems, but the link to the payment site is broke :(
1 vote
- Don't see your idea?