MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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317 results found
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purchase problem
Could you please just fix the store?
It's been months since I've been able to buy something via Paypal and the problem is still not resolved.3 votes -
Bug to proceed paiement for the preorder
I(ve an issue about hte preorder with the 50 packs EoE. It says The browser or embedded browser is not compatible with the 3d-secure authentification. I've this issue only with this preorder, not the others (yeah I tried ^^)
2 votes -
Set completionist II Final Fantasy
completionist II Final Fantasy
Can you please tell me why you are unable to help me with this?It clearly shows I have the entire set 4x of every single card in FF it's glowing golden and fully completed.
The date was 7-19-2025
My name is Brett Moad and I am the owner of this account.
The achievement is (set completionist II)
I have in fact completed all stipulations and the only feedback I get for support regarding the issue is. “ we cannot help you”
Please tell me why? What am I missing in the set? It shows 100%…
3 votes -
cannot buy pre release bundle
I dont know if this the correct spot to share this, your bug report page is not clear. I am trying to buy the pre-release bundle for Last Airbender, the one with 50 packs etc and I am unable to do it.
I click the price
I enter my card details
I get an error page that you couldnt follow the link, return to arena.
I restart the app, try again I get the same. I restart pc try again I get the same.
I used a different card I get a spinning circle, probably trying to access my card…1 vote -
My card is blocked in your system from making purchases.
My visa card is blocked from making future purchases due to new "visa laws to protect against fraud." How may I get my card unblocked?
1 vote -
Store/Packs
After update, I can't go to get new packs. When I click on the packs tab the MTGA application stops responding. I'm playing through steam.
23 votes -
Problems modifying my Payment Method
The game won't let me change my payment method.
When I try to change my payment method, the game crashes and I have to restart. The same thing happens if I try to buy gems or other items with real money.
Please, any help to fix this problem quickly? I'm playing on a Macbook Pro with macOS.1 vote -
Raccoon pet and emotes!
i live outside and raccoons visit me all the time. i wish i wish for these!
1 vote -
KAALIA AVATAR!
please, i have checked every day for i think 2 years for this avatar.
1 vote -
Earth cristal card bought with orb absent from my deck
Hi,
Yesterday I bought the Earth Cristal card with an orb, and didn't find it in my deck. I reboot the app but no change. Could I have this card please ?
Thank you so much2 votes -
purchased card wasn't standard legal without pre-warning
Purchased Treasure Hunt from store, but it never told me it wasn't compatible with standard format. When craft cards from wildcards it shows this info, why doesn't it in store? I don't, nor ever will, play historic... very shady
On PC/Steam1 vote -
Mastery Orb wrong set
After the update to the avatar set this morning my mastery orb was an avatar orb which cannot be used in the current pass.
1 vote -
1 vote
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PayPal challenge isn't working
There is a bug with the confirm you are human screen in PayPal, it doesn't matter wich challenge I try, if I reload or if I submit feedback, it won't advance from that screen.
I'm in the store trying to buy the 3.400 gems pack1 vote -
acheter des gemmes
Impossible d'acheter des Gemmes sur mtg Arena (windows).
Un message apparait : Your browser is incompatible with the 3-D Secure authentication.Que puis je faire ? (mise a jour arena faite, mise a jour browser faite)
1 vote -
Unable to purchase wildcards
I'm unable to purchase wildcards. I keep getting a duplicate transaction message trying to purchase 4 rate wildcards.
1 vote -
[bug]Store currency wrong
I’m getting euro instead of UK £, this is happening on a windows laptop, however if I load the same account on my iPhone I’m still seeing £ as I should, can anyone help because I tried customer service but they basically gave me a link here and might as well have told me to fix it myself…
1 vote -
bought a bundle from the store
I bought gems and got those. Used said gems plus a little that I had to buy the bundle that had Darksteel Plate, Champion's Helm, plus 4 of the " Sword of " artifact equipment. They are not in my collections, and i cant use them to build decks with. Fix these issue, Please! I waisted 1700 gems for the bundle!!!!!
1 vote -
Arena Store
Visual bug in the store.
Drop-down menu is hidden by the purchase options.2 votes -
No golden pack when I bought 10 mythic packs
yup no golden pack... its missing!
1 vote
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