MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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316 results found
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I bought the promotion with four rare and four mythic wildcards, but when I tried to generate a mythic card, "Kolaghan, Dragon Sovereign," a
I bought the promotion with four rare and four mythic wildcards, but when I tried to generate a mythic card, "Kolaghan, Dragon Sovereign," an error message appeared asking me to generate it again because the card hadn't been converted. So, I generated it again, deducting two wildcards for a card I only need one of.
1 vote -
daily deals
Good afternoon.
I bought several black cards (instant, land, creator, sorcery) today for gold and crystals in "daily deals". But after two hours of searching I couldn't find them anywhere, in any catalog.This is the second time this has happened. Before that I also bought a "land" card.
Please activate the purchased cards or return the gold and crystals.
Thank you.1 vote -
Unable to Purchase Gems with Paypal
Unable to Purchase Gems with PayPal. Tried multiple times and the only screen that comes up is 'Just a second" with the spinning circle. Tried twice, same thing. Went into my PayPal account directly, no activity showing so far. Assuming not going through?
16 votes -
Bug bustine protettive
Buongiorno, vi contatto in merito ad un problema che riscontro a livello di personalizzazione.
Attualmente è da settimane che non riesco più a cambiare la mia Bustina protettiva.
Pur cambiandola in gameplay rimane sempre la medesima di prima.1 vote -
No card rewards for mastery pass level 50
No card rewards for level 50 of the mastery pass. I expected to receive 2 mythic card rewards from Through the Omenpaths.
1 vote -
Mythic packs aren't being recorded for the free golden pack
I have been keychains nothing but mythic packs for at least the last five packs and it isn't showing up as being recorded on the bar that gives you a free gold pack after getting all the packs
1 vote -
Mastery Pass Rewards not received
I reached level 39 of the mastery pass but did not receive the Bloomburrow pack that is a reward for it.
15 votes -
Mastery Pass Rewards not recieved
Mastery Pass Rewards not received. Its been several days that i have not been recieving the paid mastery Pass rewards. Until they dont fix it im not buying anything else. Its a joke we pay money for this and we dont get the gems or the card packs that we should be getting.
14 votes -
Golden Pack progression
Golden pack progression is not working again... Buying standard legal Pioneer masters packs doesn't count towards golden pack. Pls fix this. It's soo annoying that this thing is happening to me for the second time. WTH wizards
1 vote -
No possibility to redeem codes from packs on android
Maybe i'm just blind but i think not.
1 vote -
Didn’t receive craft tokens
I paid the 20$ for the mythic craft token and tried to craft a card but then realized I didn’t receive them even though it said the payment went through so I thought maybe I miss clicked and tried it again and I still didn’t receive the product so now I’m down 40$ and still don’t have the mythic craft tokens
1 vote -
iPad repeatedly re-downloading game
Description:
I play MTG Arena on an iPad, but the game repeatedly forces me to re-download the additional 3.4 GB data package every time I launch it.If I open the game from the app icon, it gets stuck on “Initializing localization database.” If I open it from the App Store page instead, it allows me to download the 3.4 GB package (about 25 minutes), after which I can play normally. However, when I close the game and return later (even the next day), the game does not retain the data and requires the full 3.4 GB download again.
Steps…
2 votes -
I have just recharged $79.99 of gems and money has been taken from account and no gems on account, please advise.
I have just recharged $79.99 of gems and money has been taken from account and no gems on account, please advise.
1 vote -
Rare Wildcard in Mythic Pack
A Mythic Pack, if it costs more, should not contain a rare, even if wildcard, in the final slot. Im not sure how this is a thing.
3 votes -
mythic pack did not have a mythic
Just bought a Mythic pack for Final Fantasy and I got a rare wild card instead of a mythic.
2 votes -
Can't buy adventurer's pack. Looks like the buy button is programmed as cancel.
Went to buy the adventurer's pack, and the button doesn't work. Instead of taking me to the steam store buy spiel, it does the same as the button next to it which is cancel. Buy button doesn't buy, just cancels.
Can I get a free deck or something for finding this? Thanks love you
1 vote -
I want to swap away Through the Omenpath packs
I refuse to play Through the Omenpath events, I do not want the wretched cards from these packs. Requesting a swap for on my account for any other Arena packs or an exchange for gems
Terrible set from the art, names of cards, keywords, game play...probably the worse set of all time.
1 vote -
Missing Fleem Reward with Mastery Pass.
Still no Fleem cosmetic. I have the Mastery Pass purchased. No response from Arena Support.
1 vote -
Missing edge of eternities packs and renewal
due to the huge player surge at the time of release on Arena I was experiencing a lot of lag and failed to get the first half of my Renewal Egg bonus. I relaunched the client a few times afterwards and failed to connect to servers multiple times, but eventually was about to access the shop and my pack. I was opening pack individually and experiencing large spikes in latency while trying to sift through my pulls. Eventually I decided to start opening them 10 at a time to expedite the process, but with my last 10 packs the client…
2 votes -
Edge of Eternities Bundle Disappeared with 8 hours left
Last night at 11:30 PM EST, the Edge of Eternities 50 pack bundle stated there were 20 hours left to purchase the bundle. Now, 12 hours later, the bundle has disappeared from the store.
2 votes
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