MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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199 results found
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store purchase failed unknown
I can't purchase gems due to 'Store purchase failed unknown'
4 votes -
purchased card wasn't standard legal without pre-warning
Purchased Treasure Hunt from store, but it never told me it wasn't compatible with standard format. When craft cards from wildcards it shows this info, why doesn't it in store? I don't, nor ever will, play historic... very shady
On PC/Steam0 votes -
paypal
Pyapal Not Working
Captured Log:
" js:1: Uncaught SyntaxError: Unexpected token . "4 votes -
Didn’t receive craft tokens
I paid the 20$ for the mythic craft token and tried to craft a card but then realized I didn’t receive them even though it said the payment went through so I thought maybe I miss clicked and tried it again and I still didn’t receive the product so now I’m down 40$ and still don’t have the mythic craft tokens
1 vote -
Golden pack
I have not been able to increase my progression to the golden pack by buying standard or alchemy packs. This has most likely been happening for 10 packs for sure possibly 20+ more.
I would like this bug fixed and if reimbursed me on the golden packs please.
I have been purchasing the daily deal packs that come through, Lord of the rings, Dominion, phyrexian, and others I can not remember.5 votes -
unable to purchase gems
Gems tab at store does not have any of the usual choices for gems purchase. Empty
2 votes -
Store User Interface Improvement on “Missable” items
In the image with FF Avatars, there are two Gem prices, one is a lower, discounted price, and the other appears to be the original.
In the image with the upcoming Edge of Eternities items, there is only one price for Gems, lead me to believe that once it leaves the store it is gone for good.
Is this an indicator that the Final Fantasy Avatars (and similar priced items) will leave the store entirely or just go back to the original price?
It would be helpful as a consumer to more accurately discern which items are Limited/One-time only/Likely to…
2 votes -
Buying packs from store not available
After purchasing the 49.99 presale for Final Fantasy, the ability to purchase packs is no longer available. Clicking the "Packs" tab takes me to a screen where I can see the presale bundle I purchased, but no option for getting any packs, Final Fantasy or otherwise.
3 votes -
STORE BUG - Can't enter the store
Clicking on Store Button at the top menu
PC MTGA Client
"Waiting for the server", infinite loading
Expecting entering the store, but it's just loading
none
none yet
18 votes -
Mythic pack gave rare instead of mythic
Mythic pack gave me a rare wildcard. I would like a new mythic pack
20 votes -
Mastery Reward
Full Mastery Pass Rewards were not given after achieving required XP.
I received the free pass reward, but not the paid mastery pack at Lvl 45.
And yes i payed for the full mastery, please help.
14 votes -
mastery pass rewards not received
no mastery rewards when winning, i own the mastery pass, but dont get the premium rewards..
13 votes -
Store not working properly
Store not working since 4days days (mac,pc) when i'm trying to pay or add payment method with paypal the site is not responding
16 votes -
Please, bring Unstable lands back to the shop
It would be great if lands like the John Avon lands like Unstable came back to the shop!
I couldn't get them at the time as I wasn't playing at the time and would love to add them to my collection.
I would definitely buy them this time, and also other similar style full landscape lands.
I hope my request can reach you.Thank you
3 votes -
Change country in account
Due to relocation to another country I would like to use payment methods of the new country. But an in-game store on PC does not allow to change country and gives old payment methods which are not available for me now.
Please allow change country in account to be able to use new country payment methods16 votes -
unable to make purchases mac OS
Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.
The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.
33 votes -
Magic the Gathering Foundation packs do not include all cards
Many of the cards in the Magic the Gathering Foundation set are unavailable through store-purchased packs. This is absurd and requires substantial wildcard consumption to address.
You need to fix this and provide adequate recompense to make us whole.
4 votes -
Can't buy gems on MacOS
If I try to purchase gems, I get an infinite "Waiting for server" spinning wheel.
I'm on MacOS, Sonoma 14.4.1.28 votes -
Daily Deals tried to sell me a cosmetic I already own
This needs to be addressed ASAP as it probably constitutes fraud. Today a cosmetic for "Murder" showed up in the store. Its a common card, so I looked up which cosmetics I already had. In my collection, it shows that I have 8 different versions of this INCLUDING the one it listed as on sale in the store. Usually the store will display "already purchased" but now WOTC is trying to sell me the same thing twice. Thank goodness I didn't fall for the scam.
3 votes -
mythic pack
opened a mythic foundations pack and received a rare wildcard. If I wanted rare I wouldnt have spent the extra gems.
5 votes
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