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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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5780 results found

  1. Card Draw Bug with Vnwxt, Verbose Host

    Experience a bug with Vnwxt, Verbose Host. (MTGA Steam)
    On max speed it is suppose to make you draw an extra card whenever you draw a card, however it haven't been doing that for the last few days. Used the card lots of times, first now I see a bug on it

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Starter Decks not received and Alchemy Play button bugged out

    I am a returning player. When I first played MTG Arena, I (apparently) completed the green Colour Challenge and received the Starter Deck as a reward as normal when I first played. Now I came back and finished the rest of the Colour Challenges, did also receive the other Starter Decks, but they are shown in the Deck Editor grayed out, telling me I am missing some cards. Yet I can clone the decks and then play with the clones. It seems to me that I have the cards but the Deck builder hasn't noticed yet.

    Also, when I try…

    1 vote

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  3. One loss in the Brawl Metagame Challenge ?????

    In the Brawl Metagame Challenge, you have to pay to enter, but, in this best-of-one format, if you get one loss you are eliminated. It should be two losses at least. I hate to be critical of this company that makes a game i love and am passionate about, but i sincerely hope this was just an oversight. If it wasn't, I hope nobody joined as protest. One loss is ridiculous.

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  4. バグ

    While playing MTG Arena, the game becomes unplayable when an opponent concedes.
    This occurred twice in Pioneer. It happens when an opponent concedes while you are building the stack. The settings button disappears, making progress impossible.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  5. App inaccessible after last android update

    After the. recent update on Android this (Galaxy S9 device: supprted via article) this Oct 15th the game is unplayable

    Support attempted:
    If your game is having some performance issues, such as crashing, freezing, or trouble starting:

    Make sure you're playing on a supported device - YES
    Make sure you have the latest update for the app - YES
    Check your device's internet connection: toggle WIFI off/on -YES
    Turn the device off and back on -YES
    Force close other applications that may be running in the background - YES
    Uninstall and reinstall the app - YES
    Make sure that you…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Skipped prioriy for activated ability

    Had and unblocked Keen-Eyed Curator with 5 mana available. Went to exile Fear of Missing Out. Opponent targeted FoMO with ghost vacuum. Game wouldn’t let me respond to re-exile FoMO and skipped to ghost vacuum resolving.

    2 votes

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  7. no numbers playing on my mobile

    using my mobile (Android) to play and can't see most of the numbers within the application. also importantly includes life total number within game play.

    4 votes

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  8. forced draw

    I have had over 5k hp with 50 creatures in play in my angel deck for explorer no issue. I put 70 scute swarm triggers on the stack with 4 prosperous innkeepers and the game force draws?

    I get it no one wants to sit there and wait for the triggers to resolve slowly but instead of "hey our billion dollar company was too cheap to program a speed mode for this corner case we are just gonna force you to draw a not that complicated board state"

    Seriously?

    I promise the game engine can handle calculating the final board…

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. Unstoppable slasher

    Unstoppable slasher with 2 power attacked me. I had 3 life. Slasher should have deducted 2 of my life by normal damage, then mathematically, it should have done nothing else. Because I was at 1 life, and half of 1 rounded up is 1. I should have been fine, but Arena put me at 0 and I lost. Ban Unstoppable slasher. Ut if you won’t do that, then at least fix the math and logic.

    8 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  10. Unable to add cards to sideboard

    Unable to create a sideboard for my brawl deck with Karn, the Great Creator on mobile (Android). I get the notification on mobile that Karn allows me to access the board, but it doesn't give me any option to add cards to it or even access it.

    2 votes

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  11. Fix/balance 1st v 2nd in Bo1

    For the love of all that is holy; can you please put in more effort to balancing the 1st v 2nd winrates in Bo1? It is nightmarish right now. The last stat I saw regarding winrates had the player going second at about 40% - but that was back from about 2020, and it feels so much worse right now (definitely feels sub-40%). The loss in tempo is absolutely backbreaking, and the fact that you get a >60% winrate when going first means nothing when the going-second experience is so miserable.

    Obviously there's no easy fix, but the devs need…

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Mastery pass

    I don't get rewards from mastery pass. I payed for this. Pls solve quick or refund!

    17 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  13. Asset Manifest Error

    I am posting separately because this was not an issue earlier today, or ever since I have played the game. I try to load the game from steam, and get Retrieving Asset error with a retry - and when I click retry same thing. It just never works anymore.

    1.   Give us the steps to reproduce the bug - I load the game from Steam on my computer. Then I get the error on the loading screen. 
      
    2.   Note which platform you’re using (PC, Steam, Mac, Android, or iOS) PC, Steam.
      
    3.   Enter the actual results you’re experiencing - Asset Manifest Error, retry?
    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. Nadu Needs to Go

    Even with Nadu being nerfed by alchemy. That card is still way to powerful and needs banned from brawl

    1 vote

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  15. bug - Best two out of three does not count wins correctly

    When playing best two out of three games, winning a game isn't being counted correctly for ranking during a loss. At Platinum ranking, winning one game and losing two should be a minus-one change in rank but is instead a minus-two, the same as losing two games without winning any.

    I'm open to being pointed to when this changed if it was intentional but I don't see any articles discussing the change and it makes best-of-three games pointless

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Incomplete keyword translation Discover in Spanish

    The Spanish text for the Discover keyword is missing the "If you don’t cast it, put that card into your
    hand." portion.

    1 vote

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    0 comments  ·  Text Translation  ·  Admin →
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  17. Product Suggestion -Dusk Legion Duelist

    The card "Dusk Legion Duelist" doesn't work as stated. I'm supposed to be able to draw a card, but I do not.
    My first card played was Dusk Legion Duelist. My second card, added a +1/+1 counter to it and nothing....
    Game Log attached.

    1 vote

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  18. Arena down, not connecting "Error Updating Data"

    I'm connected to the internet but getting "Error Updating Data: Please check your connection and try again"

    My connect was lost in the middle of an event game.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. Gene Polinator, Wandering Rescuer

    1. The Wandering Rescuer on the battlefield under my control
    2. Gene Pollinator on the battlefield (no summoning sickness) under my control
    3. Play Oviya, Automech Artisan
    4. Pass turn to opponent who has nothing on their battlefield
    5. Opponent casts Shoot The Sherrif targeting Oviya, Automech ----------- Problem -------- Priority was not passed to me to use Gene Pollinator to tap the Oviya Automech for mana in order to give it hex proof from the wandering rescuer.

    The Oviya Automech Artisan died, meaning I could not play Ghalta and I lost the ranked match in top 1000 mythic.

    I would say this is a…

    1 vote

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  20. I have just recharged $79.99 of gems and money has been taken from account and no gems on account, please advise.

    I have just recharged $79.99 of gems and money has been taken from account and no gems on account, please advise.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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