MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9575 results found
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lose rank point when win
Hopefully this a bug and not a feature... When I win a game in bo3 and my opponent conceides the match I only win one rank point instead of the usual two. This happened a couple times and today my opponents won game one and conceided the match and I LOST RANK!!! My opponent conceided the match and I lost points... I put the screenshot of the match history and victory sign with -1 point...
So now if I play against a deck I hate I can just conceide so they don't get their fullrank great feature!...
5 votes -
Constructed play is not changing after any play.
My Constructed ranking is not changing/not registering after I play any type of Constructed play with it. My Limited Ranking seems to be working fine though. Any suggestions?
7 votes -
Authentication failed/Attach failed/Unable to join/Lost connection
As of today (31. August) I'm
1. unable to log in most of the time (1.png)
2. unable to join matches the rest of the time (2.png)
3. occasionally waiting for server followed by lost connection (3.png+4.png)PC/Windows(64bit)
17 votes -
Quitting punishment for ranked matches
There needs to be a punishment for people who quit in a ranked match. Every time I'm close to winning, or it looks like I'm winning, my opponents quit. Sure, i get credit for the win, but it robs me off the game play. Maybe I'm not going for the win, maybe I'm going for a daily quest and will spare thier life so that i may cast a few more spells. But it's a ranked match, there should be consequences for quitting.
6 votes -
Game sucks
The ******* game is ****. Tired of playing against nothing but goblins, elves and life gain.
7 votes -
No cards appearing in draft
Playing on iOS . Received a text during draft. Return to draft to find no cards to choose.
16 votes -
Did not recieve mythic card from mastery pass upon hitting level
Did not receive mythic card from mastery pass upon hitting level 62 of the mastery pass. No prompt after the game in which I reached that level.
16 votes -
rope
You guys need to penalize rope burners. At least in anything outside of standard play.
Once, fine after that, you've given an exploit that is used to an obnoxious advantage.
"give people a means to exploit a situation and they will". At least in person there are penalties for these behaviors.
8 votes -
Poor game balance and matchmaking
Since your matchmaking and game balance are so bad, you need to start giving experience to those who lose as well as those who win. How can anyone expect to move forward in this game when you have terrible match ups. Dont just worship the best players and those that spend tons of cash. Take care of all your players.
5 votes -
Add store option to buy multiple packs with coins
Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?
6 votes -
ドラフト
ドラフト中にピック出来ない状態となった
ジェムの補償をお願いします14 votes -
rigged
You delete my comments after how I exposed your cheating with this rigged game.... wow, thats really low....
22 votes -
Cannot select decks
Cannot select decks in traditional standard decks, but that decks are available for standard play
9 votes -
Cheating and hacking
Cheating is getting gout of hand you should put a place to were we can report cheating I have watch several different people pause the game menu in the next thing I know they have more cards than they had to begin with and magically all the cars they need to beat me when they barely have any cartridge to begin with you guys really need to check this out because it's really going to start f****** up people on anything
16 votes -
Unable to "Add to Decks" from Jump In! or other dra
Unable to "Add to Decks" from Jump In! or other draft decks. When clicking on Add to Decks, nothing happens.
5 votes -
Creature dying with Reconfigure creature attached doesn’t turn reconfigure creature back to creature
I observed in multiple games with the Neon Dynasty ‘Reconfigure’ mechanic, when a reconfigured creature is attached as equipment to a creature that dies it unattaches and moves to the side like equipment. It’s unable to attack/block like a creature and can only be attached to a new creature. If left alone for a turn or two it would sometimes turn back into a creature on a turn change.
5 votes -
Daily wins not recorded
I have won four games with an AFR Premium draft deck since the last daily quest reset, but only two daily wins have been recorded. Log file after my fourth win (after which the counter still said 2 wins) attached. I am not 100% certain, but I believe that a daily quest has completed in the same time, so it appears that it is only the daily wins that are not recorded. A restart of the client did not change anything.
14 votes -
can't join matches
Matches just say waiting for opponent and never find one.
Even Sparky matches say this.
14 votes -
Card Selection Bug in Premier Draft
In a draft I was indecisive in picking a card. As time ran out I attempted to drag a card into my deck. The originally selected card was placed and maybe the other card, I don't remember what I was picking between. Afterwards I was unable to see any of the cards in the other packs. Closing and reopening the game allowed me to see the cards, however there was a Moon-Circuit Hacker in my deck that I definitely didn't pick myself.
5 votes -
Game freeze
While playing in a kamagawa premier draft I went second, played a red 1/1 haste artifact creature. My opponent responded by playing a 1R cost instant to do 2 damage to a creature and the game froze. I waited about 2 minutes and the exited out of the game, restarted my PC and then loaded the game and was stuck on a match pairing screen for 6 minutes. I exited out of the game again and restarted the computer again and restarted the game and it opened to a match loss and rewards to end the draft. This is the…
5 votes
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