MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9522 results found
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Spontaneous Loss
So far, I have experienced two events of spontaneous loss. Both occurred on my turn, I did not concede the match or mistakenly do so, and my opponents had no active effects in play that would cause me to lose in such a way. Long and short of it, I suddenly lost for no logical reason. My internet connection is solid, so it's not that. Included the log of the most recent Spontaneous Loss. Very frustrating when you're playing ranked.
WotC, get this on lock. TIME NOW.
50 votes -
Ranked Format for Brawl
It would fun if you created a ranking system for standard brawl.
7 votes -
Server Disconnect
Whenever I try to log in it says I'm disconnected from the server, and when I try to reconnect it won't let me. Do I need to update the game or something?
17 votes -
bug reports not taking
I have been trying to post a bug (with logs) for 2 days and this site won't accept my reports.
12 votes -
Offer Arena Gift Cards
Similar to Xbox, World of Warcraft, and others, having the ability to purchase in game credit at stores/online makes for an easy gift and more profit for Wizards.
6 votes -
Mastery Pass Mythic Individual Card Reward not beeing awarded/displayed
Please merge with "Mastery Pass Mythic Individual Card Reward not beeing awarded/displayed ".
Upon completing my game against a green deck I was not awarded my Mythic Card Reward for completing level 56 of the Mastery Pass Rewards.
97 votes -
Arena on macOS crashes
Environment: Macbook Pro w/ Touchbar. macOS v10.15.4
Repro steps:
1. Go into the "Play" queue
2. Play a game (Standard)
3. Finish the game
4. About 50% of the time, Arena will crash
5. Re-opening Arena will show the following message: "An asset error occurred during your last play session."25 votes -
ranked BO3 bugged
posted this (alot) few weeks back but no response,
still no rank gain in BO3 only BO1 sometimes even loose rank when i win please fix cause i'm missing out on wildcard rewards because of this..12 votes -
Missing Mythic Card Reward
Upon reaching level 28 on my Theros mastery pass, I did not received the listed mythic rare card reward. I did receive the daily card reward that was awarded as a result ot the same game, but no mythic card. I checked my collection and there no new mythic cards added.
67 votes -
desactivating animations
Hello
I am writing because I am really upset after all the money I spent in the game I still loose too much just because my computer is too slow or because of disconnect problems. WHY THE **** don't you make it possible to desactivate much more 3D animations that are completly unusefull and often bad for concentration ???? I already did all I can to boost my computer it's at max and don't have the money to change for sure. So please do somethin because I am loosing all the pleasure I should be havin in the game !!…6 votes -
performance issues making game entirely unplayable on mid-range rig.
the entirety of the game is in dire need of major fixes. With a radeon 5700 XT and 2600X ryzen processor this game is currently unplayable due to stacked shufflers throwing match after match into an artificial losers queue with probabilities now in the 1 in 1.3*10^4 for just one of the four in a row, then promptly throwing into black screen matches that end in a draw. I'm not even able to complete quests giving me absolutely zero reason to come back and play the game since the actual gameplay is buggy, laggy, and stacked
5 votes -
Traditional Standard Ranked play does not reward ranks
Both today and yesterday BO3 standard ranked did not reward me any ranks when I won the Bo3s. The usual rank gained/lost interface does not show up but quest rewards interface does. Checked my rank yesterday after 2 won Bo3s and did not gain any ranks.
21 votes -
Wildcards
I didnt recive the wildcards that you recive from the mastery.
7 votes -
Can't Sideboard
Sideboarding with Keruga has no effect.
Btw games 1 and 2, and 2 and 3, I switch cards btw my sideboard and main deck like normal. Cards I sideboarded out get drawn, cards I sided in are never seen. This is happening in ranked and in traditional standard events.
36 votes -
Draft lost
Disconnect during draft. A lost one draft e one sealed. 10.000 gold e 2.000 diamonds.
39 votes -
My timeout ropes used up by my opponent's actions
My opponent was running a Mill deck and I had Gaia's Blessings in my deck, so they kept stacking mill triggers and mill triggers. I click "resolve all", but while all the triggers are going, it's MY rope that's burning even though I clicked "resolve all" and it's THEIR triggers taking up all the time.
17 votes -
matchmaker
Matchmaker is completely BROKEN, and it's making this game unplayable. Back to back to back matches against rogues. If it's not rogues, its another deck. All I want to do is have fun, and play random decks. Why am I constantly facing the same decks? Where's the variety? This makes the game extremely boring seeing the same thing over and over again. MAKE THE MATCHMAKING RANDOM. Programming win rates and deck contents and all this **** is ruining the experience.
8 votes -
14 votes
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14 votes
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Omniscience Draft, Never again
This should not be a paid event ever. This is a pure game of luck of who got the card draw / who got to go first.
I'm actually quite mad I paid 5000 gold to play in this event.
It was not fun at all, and it feels like you flip a coin and the winner of the flip wins the game. Except flipping a coin is more fun that watching your opponent draw into double mind rot on turn 1.
5 votes
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