MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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10207 results found
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can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.
can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.
26 votes -
Basic Social Functions
Hey everyone! Long time Magic fan here - I think a HUGE weakness of Arena is that there are almost NO ways for me to onboard other people into the game or to maintain interest among friends. One of the reasons this game still exists in general is the social component of playing in paper which allows players to keep each other interested (and invested) in the game.
Here are some basic social functions that would give us ways to interact with friends and therefore maintain broader interest in the long term:
Friend people you meet
This is a basic way to let people start building that social component which can keep them coming back; why can't we make friends IN the game? Sometimes you play someone who is fun or you liked their play, why can't you choose to connect with them in any way? This makes the game feel empty and lonely."Well played" / "Nice deck", other more expressive emotes
It's insane that there's no way to commiserate with someone if they are having a rough draw. There's nothing you can really signal. If someone has a great deck you haven't seen, or makes a great play, why can't you complement them on it? It's so basic and I frequently wish I could have just this little extra bit of communication.Private player lobbies
Why is the only functionality for private games a single 1v1 match that's not even observable? The fan made website to play Netrunner (a card game with a much smaller community) lets you make lobbies and have people join as spectators. There is no way to interact with a group of friends on Arena, not at all.Spectator Mode
No brainer, and even beyond the social aspect of being able to involve more than one friend, this is just basic for the esports scene. It looks very unpolished to have at the official esports events a janky screenshare of the individual players (sometimes with issues too).Pod draft / sealed?
This is huge! You could sell so many more packs if people could play limited formats in a social way (with friends). This would be such an easy way to get friends into the game / maintain hype over the course of a year. You underestimate how many non magic regulars would pay to draft once just for a fun game night.2v2 / Two headed giant, etc.
Again, any way you can add to the game for players like me to involve more than one friend would be amazing.
There's much more social functionality to desire from Arena, the important thing to remember is that this has a very real long term impact on the community of a game. I want to get friends involved and experience the game with them, but I right now I can't do pretty much anything to that effect.
In the words of Tom Cruise in some movie "Help me help you"
Hey everyone! Long time Magic fan here - I think a HUGE weakness of Arena is that there are almost NO ways for me to onboard other people into the game or to maintain interest among friends. One of the reasons this game still exists in general is the social component of playing in paper which allows players to keep each other interested (and invested) in the game.
Here are some basic social functions that would give us ways to interact with friends and therefore maintain broader interest in the long term:
Friend people you meet
This is a basic…
224 votes -
Mythic booster
Compre un booster mítico, pero recibí una wildcard rara, levante mi reporte y me dijeron que así es como debe de funcionar el producto, lo cual es completamente ilógico, pues pague un booster más caro para recibir una carta mítica, que son las que necesito para completar mi colección.
Creo que deben de hacer que los booster míticos entreguen wildcard míticas solamente, sino ¿para qué pagar extra?
7 votes -
Historic Pauper!
An Open Letter to WOTC and the MTG Arena team
Hello!
I just wanted to write in on behalf of myself and the Historic Pauper community (I'm a moderator in a Historic Pauper Discord server and have been staff/the organizer for approximately half of the Historic Pauper events on MTG Melee) to say that we loved the FNM event. Many of us have played hundreds of games in official MTG Arena events while also playing hundreds (if not thousands) more in player run events or casual matches.
We are all looking forward to the next Historic Pauper event!
Cheers,
PlatypusJediP.S. I wanted to note that Ancestral Mask does reduce the number of viable decks in the format (this is magnified by it being Best of One as Hexproof creatures are even more difficult to deal with absent sideboards). I would recommend considering a ban in the official MTG Arena queues when they come around again. My server and other organizers have banned Ancestral Mask (in addition to your ban of Persistent Petitioners). This ban has led to a much more diverse metagame.
An Open Letter to WOTC and the MTG Arena team
Hello!
I just wanted to write in on behalf of myself and the Historic Pauper community (I'm a moderator in a Historic Pauper Discord server and have been staff/the organizer for approximately half of the Historic Pauper events on MTG Melee) to say that we loved the FNM event. Many of us have played hundreds of games in official MTG Arena events while also playing hundreds (if not thousands) more in player run events or casual matches.
We are all looking forward to the next Historic Pauper event!
Cheers,
PlatypusJedi…
93 votes -
game crash
the game crash and when I try to join the match, the game crash systematicaly I cannot select deck or anything when I click on play button
version : 2021.12.0.3961.902937
19 votes -
Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001
I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...
I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.
EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.
24 votes -
Network Error
Network Error on both Mac and IOS system dated 31 Aug 2021 from Canada. Gme start but when trying start a match of any kind an error appears, like Network error or unable to resign event. tried both with wifi and 4g, internet is working just fine
38 votes -
Rigged
I believe, strongly, that your game is rigged. If you don't stop with these greedy, malicious, unfair practices I'll take my business elsewhere. Just plain let a random generator generate the cards and stop toying with your players.
36 votes -
Improving bot matches
I would like to suggest a more diverse and challenging bot. Sometimes I want to test my deck or enjoy playing magic at my own pace and the current bot is disappointing. I don't think bot should be just for beginners.
21 votes -
Missing cards after purchase
After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.
10 votes -
Brawl Ranked/Brawl Bot Match
In my opinion people who like to play just to win should stick to competitive formats. Brawl is my Format of choice and it is really frustrating sometimes to see competitive decks every other match. Having a ranked brawl would make people have more fun in the Casual Brawl because they would actually be able to play the game to play the game and have fun. With so many people copying competitive decks it is hard for the people that just like creating there own decks to see if the decks actually work because you cant do Bot Matches with brawl decks.
In my opinion people who like to play just to win should stick to competitive formats. Brawl is my Format of choice and it is really frustrating sometimes to see competitive decks every other match. Having a ranked brawl would make people have more fun in the Casual Brawl because they would actually be able to play the game to play the game and have fun. With so many people copying competitive decks it is hard for the people that just like creating there own decks to see if the decks actually work because you cant do Bot Matches with…
43 votes -
Spell not cast and stuck on the stack
I attempted to cast a quandrix command in response to my opponents unburial rights. My spell went on to the stack, but my mana was never tapped. The spell was removed from my hand and was not placed in my graveyard. My opponent was able to resolve their spells and take game actions, despite my card being on the stack (and it would have removed legal targets for the unburial rights they resolved). Basically my card just disappeared and I wasn't able to use it. Attached screenshot shows the issue as Faithless Looting should not be on the stack above my spell. This happened on the PC version of Arena.
I attempted to cast a quandrix command in response to my opponents unburial rights. My spell went on to the stack, but my mana was never tapped. The spell was removed from my hand and was not placed in my graveyard. My opponent was able to resolve their spells and take game actions, despite my card being on the stack (and it would have removed legal targets for the unburial rights they resolved). Basically my card just disappeared and I wasn't able to use it. Attached screenshot shows the issue as Faithless Looting should not be on the stack above…
79 votes -
Game Crash - Automatic Loss Issued Upon Restart
I was playing the second game of the first match of my traditional sealed event when the game crashed while I was attacking my opponent in a favorable board state. I restarted the game but I was not allowed to return to the game. Instead of that, I saw neither the win nor the loss in my event score. However, after restarting the game a second time I could not enter the game and a loss had been added to my score.
9 votes -
Black screen
Android mobile device. App opens only to black screen. Turned phone off and back on, didn't work. Uninstalled and reinstalled app, didn't work. Maintenance performed on 01/27/2022 and game hasn't worked since.
12 votes -
Loss registered without a match played
During arena decathlon event 3 I hit cancel to stop queueing and the event registered a loss. As a result I did not get to play the full number of matches allotted to me. I would like a refund of the 2k gold entry fee.
17 votes -
Endless Loop turn timer interaction
1 - Endless loop by opponent using Heliod Sun crowned, Soul warden and Scurry Oak. I had 2 soul wardens and a Trelasarra Moon Dancer. So when opponent looped, it would double for me. No matter how fast i clicked done for the Trelasarra proc, it was using my turn and extra time counter, not the opponents, despite the action being his.
2. - PC
3. - My turn counter going down on his turn and my action despite not taking more than a second pressing done.
4. - It's his combo, why is my turn dropping first?13 votes -
Turn off card / board animations
Hello.
Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to
switch off all the card animations / board animations.
For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.
For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.
Well. I see only advantages in this options doesn't you ? Implement it please.
Hello.
Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to
switch off all the card animations / board animations.
For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.
For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.
Well. I see only advantages in this options doesn't you…
176 votes -
pay 0
When I cast syncopate with x=0, the spell's controller should have the option to have the spell countered. Arena currently autopays 0 (even on full control)
8 votes -
Standard Ranking not reflecting wins or losses
As of at least 13 Dec 21 the Standard Rank is not updating after wins or losses in Ranked Standard play. The Limited ranking seems to be working, but it may not be working correctly and just seems to me doing so. Please fix this. Thank you.
16 votes -
Player Timeout punishment
There needs to be some kind of report a player feature or an in game punishment that prohibits this toxic slowplaying mentality that most of the player base seems to have. If you're constantly seeing the rope on your turn for multiple games in a row, then you should start receiving shorter rope times. Do something to make it detrimental for wasting other players time.
13 votes
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