MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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10205 results found
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Can't report bug
I can't seem to report a bug about the game getting stuck. The site doesn't seem to explain further as to why my bug could not be submitted.
32 votes -
rope
You guys need to penalize rope burners. At least in anything outside of standard play.
Once, fine after that, you've given an exploit that is used to an obnoxious advantage.
"give people a means to exploit a situation and they will". At least in person there are penalties for these behaviors.
12 votes -
Game Timer Bug
Game Timer Freeze
so my oponent was losing the game i was going to do the final blow and then he just stoped to play and let the timer go downat one point the timer have go to Zero and he did not lose a timer counter and the timer stoped and stay there for infinit time.... forcing me to drop the game and give a free win to my oponent
it about time you hire a real programer
30 votes -
Mastery XP Card Rewards Not Being Received
After completing level 80 of the most recent mastery tree (D&D Mastery), I did not receive the Mythic Card reward, and have not received any of the uncommon card rewards since. (I am now on level 94 of the mastery tree.) There doesn't appear to be an issue with the XP wheels themselves. I am granted the correct amount of points, and it does roll over to the next mastery tree level, but without releasing card rewards. Please help!
25 votes -
Constructed rank stuck at gold rank tier 4
IOS. Play is buggy. I have to exit program to get gp and constructed rank doesn’t”t change regardless of wins.
11 votes -
Game sucks
The ******* game is ****. Tired of playing against nothing but goblins, elves and life gain.
10 votes -
Sideboard Disappears
The game removes the BO3 half of the sideboard cards when playing a friend challenge of historic tournament.
On PC
Create a traditional historic deck with full 15 card side board and categorize it as such
Friend challenge to Historic Tournament Match
Select the deck
Actual Result: Play match, after first game the BO3 marked portion of the sideboard is gone. Post match sideboard is missing the BO3 marked portion
Expected Result: BO3 marked portion of the sideboard is there and the deck is not edited63 votes -
I just lost an entire turn and then the game to an exploit in your turn timer coding my opponent abused. He cast Soul Warden x2 then Scurry
I just lost a game because my opponent used an exploit to skip my turn.
He cast [[Heliod, Sun-Crowned]] on turn 3, then on turn 5 he cast two [[Soul Warden]]s followed by a [[Scurry Oak]] then he was able to queue up enough animations that I did not get to take my turn and the following turn he was able to attack freely
10 votes -
MTG Arena "Error Updating Data"
I am still getting the "Error Updating Data" issue.
No, it's not my connection.
No it's not proxy settings.
No, it's not the firewall.
No, the VPN did not help.
Yes, I did switch to the Epic Games Launcher.
None of these have helped. I still can't play this game. My connection is 200+MB/sec downloads and yet this game chokes my install at under 10mb/sec
48 votes -
All of my emotes are gone
Playing on iPad, the client crashed while I was in the middle of a game. When I logged back in, all of the emotes I had were gone. When I go to the emotes page in my profile, it displays a message about how I can unlock emotes along with a confirm button. Clicking confirm takes me back to my profile. While on the emotes page, however, I can see behind the message that I have 0/10 stickers and none of the text emotes beyond the default ones. Please restore all of the emotes I had collected. Thanks!
18 votes -
Daily Wins are breaking the health of your play queue and driving people away
The behavior of players around the 15 daily wins is turning the Standard Play queues into one of the most toxic queues in the game. You know there is a problem when the common wisdom of the game is "just play Ranked, you'll have an easier time." This stems Directly from the 15 Daily Wins quest. People seeking fast wins pile into Standard queue and grab fast aggro decks that win in 3-5 turns. However, that isn't all. Because the nature of the queue is fast games there are many players that opt for forcing a fast surrender. Roping every turn to make the game take longer is incentivized as well. If you can convince the other player to surrender and move on in a few turns then you have succeeded. It creates a zero sum situation, where the only way to play the queue is for everyone to be a troll. This includes having a deck Entirely made of removal so that neither player plays a single card and the field remains completely empty for 40 minutes as you slowly draw out your decks. Even trick decks like Tibalt's with low win rates, the point is to force a surrender early, by having a toxic deck that people recognize and immediately surrender in order to move on. It means there is no queue to test a new deck on. At least no queue to test decks on that isn't Aggro or Surrender decks.
15 wins also breaks one of the cool things about MTG. Long games. Some of the best games are the ones that can go over an hour, but with 15 wins as the goal, why would anyone spend that long? Better to surrender and keep grinding.
Then it also makes the game very anti-social. Which is to the Serious detriment of the game. You don’t have friends on MTGA, you don’t need them. You won’t play with them. You can’t get daily wins from playing with them, and you need those wins to get the coins to get the cards to build more decks. It literally disincentivizes even playing with friends at all.
This is creating a really toxic environment throughout the game that is steadily driving away both free-to-play and paying players. I've personally spent quite a bit on this game already, and this may be my last "season" as over the 4 months of playing, nearly every night I have finished my session frustrated and angry. And not because I feel like I'm "bad" at the game, but because I've had to spend a Lot of time grinding out a final few wins. I have spent Hours getting two wins, and it's simply because the draw didn't favor me. My aggro deck didn't get off the ground fast enough, or the other person drew a lucky card and was able to turn the tables once I was out of gas. For Play queue, there really isn't another answer other than queue back up and hope you have a better hand. I started out four months ago, and at the time I talked to a few friends to play this with them. Most of them dropped it within a week, citing the 15 daily wins as too much of a problem. I'm a stubborn person, so I wanted to keep pushing, I had also spent money and wanted to see some return on my investment. However I am also reaching the end of my rope with this game. 15 wins is just too much, it drives new players away from the game.
Now, there is a Very simple solution here. 5 Daily wins, then take the rewards from the other 10 and spread them out into a 35 Weekly wins setup. 5 wins will average around an hour a day, which is reasonable for “warming up” and allows for space to do other things, like play with friends or toy with the other queues for a bit. With 35 weekly then, you can be pretty sure you will clear that each week without too much trouble (5 times 7 is 35, so clearing the daily wins will net the weekly rewards by the end of the week.) It’s a very simple change, could be even better if wins against friends counted. Sure some will just trade wins quickly to get the wins out of the way, but most will just take the opportunity to play each other and have fun doing so.
If you really want to solve this though, I think you could remove the daily wins entirely and do more of a quest board. Every three months you release a new set. Have each of these sets release with a quest board that gives you rewards for playing (and/or) winning with different cards or combinations. Make players explore and truly "master" the sets as they are released. Players have three months to complete as much of the board as they can. This can be as broad as picking certain color themes or specific core cards, and having players win x number of games with them (over three months, so much less pressure) or as specific as having each card in the set have its own quest for winning a handful of games using that card.
The second option there would be a double hitter, incentivizing creative deck building, diversifying decks being played and removing the incentives for trolling. This game is so close to being a good introduction, its just falling at the finish line.
The other Big problem is the Wildcard system. What ends up happening is that players build up hundreds of Common, Uncommon and Mythic Rare Wildcards, while having 0 Rare Wildcards. Largely because decks rely Heavily on Rare cards. And what ends up happening is those Mythic Rare drops that are handed to you feel more like a punishment than a reward. What the **** am I going to do with my 30th Mythic Rare Wildcard while I’m still at 5 Rares and need 40 of them for this deck I want?
Again, simple solutions are present. The simplest would be to remove the current Wildcard system and turn Wildcards into a number value. Common become worth 2, Uncommon 4, Rare 8, and Mythic Rare 16. That number value then can be spent to purchase any card. You can even play with the purchase value, being kinder with buying a Common needing only 1 point, and a Mythic only 8, or meaner with buying a common set to 4 points, and Mythic 32. Or anywhere in between. But with a number value, now every Wildcard is valuable, and those Mythic Drops feel good, because that could be enough to put you over the value of the deck you want to build.
Further on this note, Why The **** do you not get a Rare or Mythic Rare Wildcard for drafting a 5th copy of a rare card in Limited? That is an absolutely Disgusting practice. When I found out that I wasn't getting Rare and Mythic rare wild cards from rare drafting I nearly quit right on that one. I understand turning Common and Uncommon into "Vault Progress" you get so many of them in draft. But if a player wants to Weaken their chances of winning the draft by Rare drafting, the least you can do is give them an extra wildcard for their efforts. What the **** is wrong with you guys? Do you want a sustainable player base to milk whales or not?
The behavior of players around the 15 daily wins is turning the Standard Play queues into one of the most toxic queues in the game. You know there is a problem when the common wisdom of the game is "just play Ranked, you'll have an easier time." This stems Directly from the 15 Daily Wins quest. People seeking fast wins pile into Standard queue and grab fast aggro decks that win in 3-5 turns. However, that isn't all. Because the nature of the queue is fast games there are many players that opt for forcing a fast surrender. Roping every…
9 votes -
Unfair function of Scurry Oak deck
Why I can create 5000 squirrels with my Scurry Oak deck?
I don't break any rule of game doing it, but when the number of squirrels is 40-50, my countdown timer starts and I lose my time.
Other decks can do his "magic" but this deck can't. WHY!!!!???
It's not fair.
IT'S NOT FAIR!!!!
16 votes -
Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
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626 votes -
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Cant log in mobile
I cant log in. Tried reinstalling the game but its the same. How do i fix this?
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21 votes -
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black screen with cursor
Black screen with cursor, after loading screen...
70 votes -
Didn't get daily quest XP?
Completed a 750xp daily quest, and now I'm still only 725xp toward the next mastery level. Did I not get the XP because I finished the quest in a Mirror, Mirror game?
33 votes -
Network error
Getting a network error, can't join queue, please try again when I hit the play button. This is happening after maintenance on Sept. 2.
23 votes -
game is rigged
Tested 50 games each!
I play brawl only. With that being said, lets start with match making!
Decks have a algorithm pre-set and deteremens what deck you go agaist!
Example, if you play with Esika, God of the Tree then 90% of the time you will go against the same deck or Magda, Brazen Outlaw. tested 50 games!!!!
Second deck i played with 50 times is Lurrus, of the Dream. Not s single time i got the two decks above but instead two to three other decks....I mean seriously, your not eben trying to hide the fact that your cheating.....
This would never pass in a tournament!Second is starting mana draws. The algorithm does a random roll to see how much lands you start off with. If i was at a tournament and did a roll to see how many lands i start with then draw the remainder cards i would be disqualified and it would be considered cheating but you all have it rigged in the game where thats ok....
Muligen,
If I muligen then i have also a 80% chance to draw one or two of the same cards i just had that i muligened..... The odds of this happened in tabletop 80% of the time is considered cheating!I mean i can keep going on with every little bit of this games rigged nonsense... Fix this is you want people to take the game seriously and spend money!
Tested 50 games each!
I play brawl only. With that being said, lets start with match making!
Decks have a algorithm pre-set and deteremens what deck you go agaist!
Example, if you play with Esika, God of the Tree then 90% of the time you will go against the same deck or Magda, Brazen Outlaw. tested 50 games!!!!
Second deck i played with 50 times is Lurrus, of the Dream. Not s single time i got the two decks above but instead two to three other decks....I mean seriously, your not eben trying to hide the fact that your…
25 votes -
End Season Rewards
Did not received packs this season on rewards
22 votes -
log bug
Log in death loop. Correct user/pass, but returns to log screen forever
20 votes
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