MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2457 results found
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Win recorded as loss
I was playing OTJ draft with two losses and 0 wins. I won my next match but the app recorded both 1 loss and 1 win. Since that totaled 3 losses, I’m not able to continue.
2 votes -
プレミアムドラフトで勝利時に敗北数が増える
サンダージャンクションのプレミアムドラフトに置いて、勝利したにも関わらず敗北数も増加してしまいました。補填をお願いいたします。
1 vote -
Lavaspur Boots "Pinned" to Creature after being removed from field
Multiple times throughout my OTJ draft, my Lavaspur boots became "pinned" to the creature it was equipped to and would not separate itself. At one point I tried to bounce the boots and my opponent's creature with This Town Ain't Big Enough; the creature left the field and the boots changed to how it would look in my hand, but stayed ON the creature without the ability to move or cast it (pic: LsB1). The second instance, the creature left the battlefield, and the boots went with it (pic LsB2).
1 vote -
1 vote
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Draft perso per colpa di un errore di connesione
ho perso il draft con il token della maestria per colpa di un errore di connessione e crash del gioco. non posso allegare il log per via della raccolta dei dati, fatta INCONSAPEVOLMENTE dato che il pulsante che ho premuto non contiene TESTO. allego screen.
1 vote -
Got both a win and a loss at the same time.
I suspect this may have something to do with the queue. I entered the matchmaking queue, realized I had to do something and hit cancel. Came back 2-3 minutes later and entered the queue and got paired. I won the match, but when I got back to the draft screen my wins/prizing had increased, but so had my losses and my event was now supposedly over.
I really wanted to play this deck more. :-(
2 votes -
Wrong Lazav image in Jump-In Crimes deck
The Crimes deck pick is showing Lazav, Wearer of Faces (MKM) card image instead of Lazav, Familiar Stranger (OTJ).
1 vote -
Constructed Rank Increased
STEP: Play Historic Rank
Platform: Android 14Win Historic Bo1 rank
Note: Increases as though Bo31 vote -
Internet drops out for a second and you cannot reconnect to game
I have paid money for gems to be able to participate in events for the new set thunders of outlaw junction.
However, despite being close to winning this particular match, my internet dropped out very briefly.
I reset my modem, logged into Runescape on my side monitor, obviously internet is running fine, but I'm stuck idle in MTGA after "reconnection" and the game won't allow me to make any moves, forcing a loss.
This is honestly unacceptable considering a sealed event costs 2000 gems. It is best of 3 but still that is a substantial sum of money to lose…2 votes -
Outlaws Draft Crashed my iPhone
Playing on my iPhone loaded into a draft. Internet is consistent. Kicked in the middle of pack 1, told me I was unable to make the draft pick, asked me to reconnect, and now all I am getting is a black screen. Even after closing the app and reopening. Am I out 1500 gems due to drafting a pile?
3 votes -
gold
I didn't received the full amount of gold shown after completing an event. I was suppose to receive 2000, I got less than that (I think 1250 or something like that). This is the second time it happens to me. I am a new to the Arena so I thought that there was something I missed the first time.
1 vote -
ジャンプインがプレイできない
ジャンプインで２つ目のデッキ選択が終了できない。
選択できた場合には最初のメイン画面に戻り、
再度イベントに戻るとデッキ選択が出来ていなかった事になっている。2 votes -
Two copies of a common showing up in one Outlaws of Thunder Junction draft pack
During an Outlaws of Thunder Junction premier draft, early on in pack two there was a pack with two copies of Corrupted Conviction in it. Unless the pack collation is designed to replicate the possibility of a duplicate foil in packs of paper cards, that shouldn't occur on MTGA.
1 vote -
Desconexão em draft
Durante pick do primeiro bosster o sistema desconectou e não consegui finalizar sendo feito escolhas aleatórias impossível de jpgar
2 votes -
BUG: Brought back to event page after every match
How the bug happens: opening the app through a notification for an event. Happened before Outlaws came out, and still does.
Platform: Android, mobile.
Expectations: When I finish a match of ranked, or even unranked, I get brought back right to the page where I can play again in one click
Results: Upon finishing a match, I am brought back the the specific event play area which the notification first brought me. (See screenshot for today's culprit)
Picture ex.: See attached:
Workaround: If I completely close the app, and remove it from the background (swiping it away in the recent…
1 vote -
Prairie Dog multiple activations don't work
I activated my prairie dog twice before end of turn, but it only got 2 counters instead of 3
3 votes -
Old Parallax styles prevent new cards being added to a SEALED deck.
Here is a weird bug from my sealed pool. It's showing the parallax version of Snakeskin in my pool, but I don't own it. When I go to add it to my deck, it brings up the prompt to buy the style instead of being able to add the card. Appears to be no way to get around the style. D:
Figured out the cause of this bug in sealed. I had the parallax style set as my default for a previous version on Snakeskin. (Had same bug with Take Up the Shield and for the same reason)
This makes…1 vote -
Network Error after Update
Customer unable to login after the recent update. Showing Network Error.
5 votes -
Close after limited thunder junction premier draft pairing
Client closes after pairing opponent on premier thunder junction draft. iPhone 12 mini. Happens as soon as opponent is found.
I can rejoin after opening the client but it happens every time.
2 votes -
frozen game
game just froze in the middle of a draft and caused me to loose... cool guess I'm never playing arena again.
2 votes
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