Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".
Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
-
catgon#67037 commented
Also having this problem and after going through all the troubleshooting confirmed that i can use any other account to access the game so this is an account-issue no installation/network thing. [Incident 3796122]
-
Sphinx0716#53245 commented
I am getting the same thing as well
Attached is screen shot and log files
This is definitely some kind of bug because I have the exact same issue on my Android Google Pixel 7. Everything was fine then the 3/4/24 update - boom both platforms died. I have done multiple uninstalls and reinstalls - cleared absolutely everything even reg entries and nothing.
I have attached every log I can find based on the tech articles
-
Shiryu#29138 commented
@Booksandrea#76130 I can't believe that's the response we get. I've been playing this game since release and never had this issue until now. I'm willing to bet there are thousands of us out there having the same problem, but only a handful actually voicing their opinion. Here's hoping that WotC actually fix this soon. Sucks to not be able to take advantage of the dailies. :(
-
obomobo#64796 commented
Everyone this is happening to...I think they believe this is a small bug that affects very few people. So we ALL need to send Wizards' technical support emails so they know this is a real problem they have to fix.
Everyone this is happening to, submit a ticket here under account issues:
https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000317092
-
Booksandrea#76130 commented
Response from support :
"Thank you very much for working with us to try and find a fix to the issues you’re encountering. Based on the information you've supplied and the steps you've already tried, I’m sorry to say that we don't have any known solutions to the problem you're experiencing and are unable to advise you further.
You may want to review our bug submission site to see if any other players have found a way to resolve this specific issue. If you do find a solution, please let us know so that we can update our Technical Support articles and agent training with that solution. I encourage you to keep an eye on those articles for any updates that might enhance your play experience."
Please contact all the support to make hear our voice
-
Camreth#10495 commented
Same issue on two desktops and android. Have not played is a few days so unsure if it is a result of the latest patch or not. Tried clearing arena from appdata with no success and currently reinstalling the game. As the issue is the same on both platforms however i am not hopeful for a client side fix.
-
mietha#39009 commented
Same for me. It was working five or six hours ago, now I'm getting this. Nothing I try changes anything.
-
vipyosshy#01510 commented
再インストールしても、再起動してもログイン画面にすらならず、データ更新エラーと出ます
-
Ascenrial#87184 commented
Having the exact same issue, tried using a VPN, wifi, mobile data, combinations of the aforementioned.
Cleared data from phone, uninstall for a fresh boot. Absolutely nothing has worked and I'm locked out. -
StardustPipeline#19442 commented
I've submitted two tickets and still waiting. I paid to play the alchemy set and haven't been able top the last few days. Missing out on dailies on top of all that. Not a word from them very frustrating all around. Get it together.
-
Langriss#21617 commented
I'm also having the problem I haven't played in about a day and came back to this wow if they don't fix it there poor software stole money from everyone of us I pay for this kind of service
-
DSR#17041 commented
This is a joke. Are they going to fix this or even make a statement? We can’t play on any device
-
Ghostmayne#30249 commented
I have the same problem
-
SonGokuHD#25348 commented
first i had issues with installing the update after that worked i'm also not able to login to the game now "Error Updating Data" keeps me from connecting to the server
-
harakiri_king#37771 commented
Able to log in the game with a brand new alt account. Even able to download the patch with no issues. Clearly it's linked to the account. Wizards support has no help or guidance at this point (Incident 3795953).
-
AetherDragon#19671 commented
I'm having this issue with my phone. It was working fine until March 5th update and now I can't get in at all. I've tried it all. I might be a tech genius but the suggestions all seem pretty obvious and useless. Updated,reinstalled,reset...ect ..checked everything suggested.
Does anyone have any real help for this on mobile? I can't face this much reality without a distraction......
-
DoubleDragon#32867 commented
I'm having the same issue. I've reinstalled at least 10 times now and done every possible combination of suggestions from other people with this issue from the last year. Tried on phone, ipad, and desktop with wired connection, wireless, and mobile data, and I get the same issue. I also did a fresh download from Steam and Epic. Seems to be tied to the account. I played one game after the update and it booted me and gave me the error.
-
betacon#67934 commented
ログインできません
-
HPoirot#18301 commented
Tried the quick device name and language settings fixes. No dice.
Guess I'll pray that a full re-install magically fixes it tomorrow.
I'll have more time for productive hobbies if it isn't fixable, so that's a silver lining (or I'll just waste it on a better coded digital card game instead).
-
Rheticus#27268 commented
Deleted everything twice and reinstalled every way I could find. I cannot get connected.